Job Title: Associate Field Manager (3 Job Placements)
Organisation: GiveDirectly
Duty Station: Western Uganda
Reports to: Field Manager
Languages: English, Kiswahili and Rutoro
Languages: English, Kiswahili and Rutoro
About US:
GiveDirectly is an international non-profit organization that currently
operating in Kenya and Uganda that aims to help people living in extreme
poverty by making unconditional cash transfers to them via mobile phone.
GiveDirectly is driving a re-evaluation of the norms underlying international
philanthropy with a provocative model: We deliver donations directly to the
extreme poor and let them decide what to do with them. This approach builds on
two converging trends: the rapid spread of electronic last-mile payments
solutions in emerging markets, and the large body of experimental evidence
showing that direct transfers are as or more cost-effective at reducing poverty
than traditional, top-down approaches.
GiveDirectly’s field operations utilize state-of-the-art technologies
and business processes to deliver transfers securely, efficiently, and
transparently.
Job Summary: The Associate Field Manager will manage the Field Officers (FOs) on one of our field-based recipient enrollment teams. The individual in this position will own day-to-day management of his team, including: daily work planning and team management; tracking team and individual performance; achieving targets.
operating in Kenya and Uganda that aims to help people living in extreme
poverty by making unconditional cash transfers to them via mobile phone.
GiveDirectly is driving a re-evaluation of the norms underlying international
philanthropy with a provocative model: We deliver donations directly to the
extreme poor and let them decide what to do with them. This approach builds on
two converging trends: the rapid spread of electronic last-mile payments
solutions in emerging markets, and the large body of experimental evidence
showing that direct transfers are as or more cost-effective at reducing poverty
than traditional, top-down approaches.
GiveDirectly’s field operations utilize state-of-the-art technologies
and business processes to deliver transfers securely, efficiently, and
transparently.
Job Summary: The Associate Field Manager will manage the Field Officers (FOs) on one of our field-based recipient enrollment teams. The individual in this position will own day-to-day management of his team, including: daily work planning and team management; tracking team and individual performance; achieving targets.
Key Duties and
Responsibilities:
Responsibilities:
- Keenly track Field Officer productivity
and quality of service, including compiling / reviewing operational
reports each week; discuss team and individual performance weekly with FOs
and FM; own course correction if metrics are slipping. - Keep senior management informed of key
risks to work plan (e.g. area-specific challenges, political instability,
rumors about GiveDirectly, recipient refusals, terrain challenges during
rainy seasons, etc.). - Vet new versions of surveys, including
impact on field staff productivity, and recommend survey improvements as
necessary (e.g. potential process gaps). - Raise ideas for continuous improvement to
the enrollment process / recipient experience; execute process
improvements and ideas raised by the FM / FD. - Periodically check and review FO data
collection in the field. Coach staff to correct any issues observed. - Spend 1-2 day resolving difficult cases in
the field that require special attention (hard-to-find recipients, cases
of potential fraud) - Spend 1-2 days shadowing staff in order to
identify areas for improvement and professional development, particularly
during staff training - Carry out monthly performance check-ins
with direct reports and semi-annual performance reviews. - Take part in meetings with district,
county, and sub-country officials as necessary. Represent GiveDirectly in
the field and manage daily communication with local village and parish
leaders. - Support Field Director and Field Manager
with hosting journalists, donors, and other external parties. - Assist Field Director and Field Manager
with communicating and executing new projects/pilots/technologies (e.g.
software changes and upgrades, recipient targeting projects, content
collection for website and mobile app, etc.). - Ensure all allowance requests and spent
allowance requests are submitted correctly and promptly - Ensure timecards are accurately submitted
in a timely fashion
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate for the GiveDirectly
Associate Field Manager job
opportunity must a Diploma or Degree. - Excellent overall communication skills,
- Exceptional leadership ability with
demonstrated success in motivating and developing junior staff, - Proven ability to problem-solve complex
operational challenges in the field, - Alignment with GiveDirectly core values
and commitment to advancing GD’s mission, - Positive attitude, strong work ethic, and
team-player mentality, - Keen interest in being the engine of the
day-to-day field work - Proven ability to work in a highly
independent and self-directed manner, while effectively, communicating
upwardly about gaps and risks, - Excellent communication and relationship
building skills and the ability to represent the organization effectively
to external parties, - Highly analytical and technical skills, including
proficiency with Microsoft Excel. - Fluency in Kiswahili, Rutoro and English
How to Apply:
All suitably qualified and interested candidates are encouraged to
apply online at the web link below.
apply online at the web link below.
NB: Applicants are
encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.
GiveDirectly does not request for any form of payment from an applicant.
encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.
GiveDirectly does not request for any form of payment from an applicant.
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