Organisation: Roke Telkom
Ltd
Ltd
Reports to: Client Services
Manager
Manager
Duty Station: Kampala,
Uganda
Uganda
About US:
Roke Telkom Ltd. is a licensed Public Service Provider and Public
Infrastructure Provider, with the Uganda Communications Commission dealing in
Voice over Internet Protocol (VOIP) call termination and Wholesale Data,
trading as Roke Telkom.
Infrastructure Provider, with the Uganda Communications Commission dealing in
Voice over Internet Protocol (VOIP) call termination and Wholesale Data,
trading as Roke Telkom.
Job Summary: The Account
Relations Officer will tasked with the follow-up and provision of after sales
client support to Roke Telkom customers ensuring that all client issues raised
are promptly followed up and resolved, follow up on contract renewals and
ensure maximum client retention.
Relations Officer will tasked with the follow-up and provision of after sales
client support to Roke Telkom customers ensuring that all client issues raised
are promptly followed up and resolved, follow up on contract renewals and
ensure maximum client retention.
Key Duties and
Responsibilities:
Responsibilities:
- Carry
out face-to-face visits with the goal of securing and building the already
existing business relationships - Serving
as the key point of contact for the company’s premium clientele. - In
charge of minimizing client churn/loss - Upon
notification of any issues via telephone or email, ensure that the issues
are quickly and promptly resolved and escalate issues in the event of
delays - Building
and managing relationships with new clients within the first month they
are brought on board - Sourcing
referrals from clients to other potential customers. - Follow
up on existing contracts before expiry so as to ensure that contracts are
in place - Upselling
products to already existing clients to grow the company revenue - Maintain
client databases and records
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate for the Roke Telkom
Account Relations Officer career opportunity must hold a Bachelor’s degree in Marketing or
Business Administration from a recognized university or an equivalent
qualification or proven work experience. - One
to two years of progressively responsible experience in a fast
paced commercial environment in a similar role. - Proven
work experience within a telecommunications environment - Possession
of some computer networking skills is an added advantage - Strong
negotiating skills - Extremely
proactive – self starter. - Excellent
interpersonal and communication skills; - Good
problem solving and analytical skills; - Keen
attention to detail and multitasking ability; - Result-
and team-oriented, honest and of high integrity; and - Ability
to work with minimum supervision.
How to Apply:
All suitably qualified and interested candidates are encouraged to send
their applications including cover letter, resume and the details of three
referees IN ONE DOCUMENT to [email protected].
You may also send your hardcopy applications addressed to:
their applications including cover letter, resume and the details of three
referees IN ONE DOCUMENT to [email protected].
You may also send your hardcopy applications addressed to:
Human Resource Officer,
Roke Telkom,
Block A UAP Building Nakawa,
P.O. Box 31386 Bugolobi. Uganda
Deadline: 15th August, 2017
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