Fresher Customer Service Jobs – Follow Up-Field Officer at GiveDirectly

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Job Title: Follow Up-Field Officer (Fresher Customer Service Jobs)                        
Organization: GiveDirectly
Reports to: Associate Field
Manager                                          
Duty Station: Kampala,
Uganda
About Us:
GiveDirectly is an international non-profit organization that currently
operating in Kenya and Uganda that aims to help people living in extreme
poverty by making unconditional cash transfers to them via mobile phone.
GiveDirectly is driving a re-evaluation of the norms underlying international
philanthropy with a provocative model: We deliver donations directly to the
extreme poor and let them decide what to do with them. This approach builds on
two converging trends: the rapid spread of electronic last-mile payments
solutions in emerging markets, and the large body of experimental evidence
showing that direct transfers are as or more cost-effective at reducing poverty
than traditional, top-down approaches. 
GiveDirectly’s field operations utilize state-of-the-art technologies
and business processes to deliver transfers securely, efficiently, and
transparently.
Job Summary: The Follow up
Field Officer is the front-line of interaction with recipients after they have
received their transfers. They answer the hotline and resolve recipient’s
questions and problems, and call recipients to administer follow up surveys,
collecting data for the improvement of the program. The Field Officer will play
a critical day-to-day role in delivering Give Directly’s gold-standard cash
transfer product to donors and recipients.
Key Duties and
Responsibilities:   The Follow Up Field Officer
responsibilities include, but are not limited to, the following duties:
  • Follow up surveys: call (and sometimes
    visit) recipients to administer surveys over the phone, to collect data
    used to improve the program and uncover any recipient problems.
  • Hotline calls: answer the phone as
    recipients call in with questions or concerns, answering their questions
    and escalating any problems as necessary.
  • Registration problem resolution: call the
    recipients who have not registered with MTN-mobile money or who have
    registered with the wrong name(s), and advise them on how to register.
  • Adverse Events Resolution: assist / advise
    recipients who have reported problems related to the program.
  • The Follow Up Field Officer may
    participate in these activities to varying degrees depending on the
    organization’s needs.
  • The Follow Up Field Officer may be rotated
    through these responsibilities in order to foster professional development
    and growth.
Qualifications, Skills and
Experience:  
  • The applicant should at least hold an A’ Level
    certificate or Diploma, but a degree in a relevant field will be an added
    advantage
  • One to two years’ experience in the field
    with preference to vulnerable communities
  • Demonstrated ability to conduct and
    support recipient surveys and associated processes.
  • Computer and mobile device data entry
    knowledge and skills and good typing skills.
  • Excellent communication skills and the
    ability to represent the organization effectively to external parties.
  • Demonstrated ability to exercise patience
    and good judgment in resolving recipient problems
  • Particularly skilled with interpersonal
    skills with high empathy, honesty, and integrity
  • Ability to work in and within teams
  • Possess high-quality problem solving, work
    ethic and a strong commitment to GiveDirectly’s mission and model.
  • Good time-management skills
  • Possess work/language proficiency in
    English and Ateso.
How to Apply:
All suitably qualified and interested candidates are encouraged to
apply online at the web link below.
Deadline: Rolling (Open until
filled)
NB: Applicants are
encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.
GiveDirectly does not request for any form of payment from an applicant.
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