Job Title: Application Support Supervisor
Organisation: BRAC Uganda
Microfinance Ltd
Microfinance Ltd
Duty Station: Kampala, Uganda
Reports to: IT Service
Manager
Manager
About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in
Uganda covering several districts through 147 networked branches targeting
Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting
financial inclusion by extending financial services to the un-served and
underserved, now with over 212,000 borrowing clients, over 150Bn loan book with
98% recovery rate, operationally and financially self sustaining.
Uganda covering several districts through 147 networked branches targeting
Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting
financial inclusion by extending financial services to the un-served and
underserved, now with over 212,000 borrowing clients, over 150Bn loan book with
98% recovery rate, operationally and financially self sustaining.
Job Summary: The Application
Support Supervisor will be responsible for the day- to- day technical support
of the core banking system and other applications ensuring system stability and
enhanced performance, controlled resolution of operational incidents and
problems (deviations from planned or expected core banking operations), the
drawing in of specialized expertise wherever appropriate, and the provision of
advice and information aimed at minimizing the occurrence and impact of service
incidents through process improvement.
Support Supervisor will be responsible for the day- to- day technical support
of the core banking system and other applications ensuring system stability and
enhanced performance, controlled resolution of operational incidents and
problems (deviations from planned or expected core banking operations), the
drawing in of specialized expertise wherever appropriate, and the provision of
advice and information aimed at minimizing the occurrence and impact of service
incidents through process improvement.
Key Duties and
Responsibilities:
Responsibilities:
- The jobholder will manage the applications
support team and oversee the management and support of the system
start/end of day processes. - Ensure uptime of all applications
including the core banking applications and provide timely application
support to users. - Perform any other duty that may be
assigned.
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate for the BRAC
Application Support Supervisor job opportunity should hold a Degree in
computer science or related business major in IT, Computer science - Possession of ITIL V3 Foundation and
Oracle (OCA or OCP) is added advantage. - A minimum of two to three years’
experience in ICT Department with at least 2 years experience in a
Financial Institution. - Excellent customer service skills
- Proven ability to handle pressure and work
stress especially in emergencies - Excellent communication skills
- Strong analytical and problem solving
skills. - The flexibility to work nights and
weekends and ability to respond rapidly to alerts as necessary is integral
to the successful delivery of reliable applications support.
How to Apply:
All suitably qualified and interested candidates should send their
application letters, Curriculum Vitae not scanned (including bio-data such as:
Date of birth, Education qualification, language proficiency, work experience
and at least three professional referees in Ms. Office Word Document) and all
scanned copies of academic /other supporting documents. They should all be
merged into one PDF file. In total, there must only be two attachments sent to
[email protected]
application letters, Curriculum Vitae not scanned (including bio-data such as:
Date of birth, Education qualification, language proficiency, work experience
and at least three professional referees in Ms. Office Word Document) and all
scanned copies of academic /other supporting documents. They should all be
merged into one PDF file. In total, there must only be two attachments sent to
[email protected]
Deadline: 14th July 2017
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