The Ugandan Jobline

• Assists with, and may lead a team in the
  planning, specification, design, development, implementation and support
  of computer application systems and programs using UN established
  standards for IS technologies, programming languages and tools;
• Acts as the focal point for coordination,
  monitoring and expedition of computer application systems development
  projects, involving extensive liaison with diverse organizational units to
  initiate requests; prepares standard terms of reference; processes and
  follows-up on administrative actions and resolves issues related to
  project implementation, e.g. organization of and participation in
  training, procurement of equipment and services, etc.
• Maintains functional specifications for
  computer application systems, programs and procedures; performs ongoing
  reviews with users and developers; liaises with users to define and
  specify requirements; assists with version management, data recovery and
  deployment to users’ offices;
• The incumbent also plans, implements and
  maintains security controls for various applications; verifies the
  effectiveness of security controls in place; maintains accurate access
  control lists including rights and privileges;
• Offers technical support for Data
  Recovery/Business Continuity software applications and systems;
• Prepares technical and user documentation
  for deployed computer application systems, training materials and conducts
  technical presentations; drafts correspondence and communications,
  including work plan revisions, as well as unit contributions for a variety
  of periodic reports;
• Stays abreast of developments in the
  field; performs benchmarking and proposes new acquisitions;
• Provides guidance to new/junior staff;

• Provides full range of technical
  assistance and team supervision in the area of server operations and
  administration; distributes work assignments to members of the team and
  monitors progress; provides guidance and training to new/junior staff;
• Manages the installation, configuration,
  testing and deployment of server systems hardware and software, to include
  Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac
  OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web
  Development software, Firewall systems, Network Services Server systems
  (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software;
• Oversees the administration, operation,
  technical support, and monitoring of server systems; undertakes complex
  trouble shooting of server systems;
• Works closely with other Units within the
  Service and other logistics support elements of the mission to maintain
  optimal 24/7 operations for the server systems operations;
• Provides input to identify the need for
  new systems or re-engineering of the existing systems;
• Responds to requests from user offices and
  assists in deploying/configuring systems so as to conform to
  infrastructure standards; implements Disaster Recovery/Business Continuity
  (DR/BC) and backup services following standard procedures;
• Actively participates in the security
  incident response activities; assists in the planning, implementing,
  operating and maintaining security controls; performs regular
  vulnerability assessments of production systems to identify weaknesses as
  well as to determine the need for updating systems with fixes and patches;
• Drafts documentation and reports;

• Analyses, plans, designs and supervise the
  implementation of network projects in accordance with Mission requirements
  and applicable UN policies and standards;
• Reviews network configuration ensuring
  maximum efficiency and optimal usage of resources;
• Takes part in the management of network
  backup and security enforcement policies
• Assists with and may supervise the work of
  personnel and/or contractors assigned to the Network Administration Unit;
• Ensures the integrity of the various
  internetwork connections within the missions Intra- and Extranets;
• Assists with the implementation of new and
  emerging technologies for voice, video, and data integration;
• Provides support in the design,
  implementation and maintenance of Data Security projects with emphasis in
  network security, monitoring, resourcing, and other UN standard technologies;
• Maintains properly administered access
  control lists including rights and privileges;
• Participates in the security incident
  response activities;
• Participates in planning, implementing,
  operating and maintaining security controls;
• Performs regular vulnerability assessments
  of production systems to identify weaknesses and determine the need for
  security updates and fixes;
• Participates in, and may supervise, major
  network implementations;
• Drafts documentation and reports;

• Supervises a team of service coordination
  staff;
• Streamlines the receipt and logging of
  service requests in the automated request management system; creates and
  assigns work orders in accordance with established procedure; distributes
  work assignments and monitors progress;
• Supervises tasks related to scheduled
  service requests, including equipment replacement, equipment
  installation/de-installation, software installation, LAN connection,
  returns to stock, site surveys, etc;
• Provides basic training to end-users on
  the use of standard systems and applications;
• Drafts end-user and/or technical
  documentation;
• Logs all actions in the automated tracking
  system, including site survey information, steps taken to resolve problem
  or to complete task, problems encountered, current status, escalation
  status, etc;
• Acts as problem escalation point for
  technical staff at lower levels; escalates problems/tasks to the
  appropriate parties in accordance with established procedure;
• Monitors problems to resolution; detects
  problem patterns and recommends solutions;
• Performs quality assurance procedures to
  ensure client satisfaction;
• Keeps abreast of developments in
  information systems and technology in order to make recommendations to
  supervisors;
• Provides training to junior technical
  staff; occasionally supervises a team of technical staff for special
  projects;
• Provides advice to clients regarding
  Communications & Information Technology Section (ICTS) standards and
  workflow processes;

• Acts as the focal point for Disaster
  Recovery and Business Continuity plan implemented by the mission;
• Provides support in the coordination of
  the implementation and testing of DRBC plans, and supervises teams related
  to DRBC management;
• Supervises the design, installation,
  operation and maintenance of a multi-user information security systems
  including firewalls, malware detection/prevention systems, intrusion
  detection/prevention, network access controls, proxy servers, VPN,
  encryption, URL and content filtering systems in accordance with
  organizational technology security standards;
• Assists other ICTS groups with the
  determination of security requirements and integration of these
  requirements in system design and operations;
• Formulates and maintains security
  procedures, including user identification and access control processes to
  specific ICTS resources and data;
• Acts upon all security incidents and
  violations, including reporting them immediately to the ICTS Security
  Coordinator; participates in incidents management activities;
• Performs regular security assessments of
  production ICTS resources to identify potential weaknesses that could be
  exploited; performs risk analysis and formulate risk treatment plans;
• Determines the need for updating ICTS
  systems with fixes and patches;

• Providing general assistance across the
  various fields of ICT support services in the mission;
• Being part of cross-functional teams in
  order to assist with ICT related projects;
• Performs other related duties as required.

• The ideal candidate for the United Nations
  Regional Service Centre at Entebbe (RSCE) Information Systems Assistant
  job opportunity should hold a High school diploma or equivalent and
  certification/diploma of other supplemental academic qualifications or
  training in Information Systems and Technology are required. PRINCE2
  practitioner certification is desirable. ITIL foundation certification is
  desirable. VMware vsphere: Install, Configure and Manage training is
  desirable. Other industry training and certifications is desirable.
• A minimum of eight (8) years of relevant
  work experience in the planning and installation of complex Information
  Systems, equipment and networks, including at least three (3) years of
  experience at the international level are required.
• Field experience in United Nations
  Peacekeeping missions in a conflict or post-conflict setting is desirable.
  Experience in a UN Shared Service Centre is desirable.
• Languages: Fluency in oral and
  written English is required.

• Professionalism: Knowledge of
  information technology and applications, including computer system
  networks. Good technical skills, ability to conduct network maintenance,
  provide server services, user support, implement and maintain Disaster
  Recovery/Business Continuity systems, and information systems security and
  control. Shows pride in work and in achievements; demonstrates
  professional competence and mastery of subject matter; is conscientious
  and efficient in meeting commitments, observing deadlines and achieving
  results; is motivated by professional rather than personal concerns; shows
  persistence when faced with difficult problems or challenges; remains calm
  in stressful situations. Takes responsibility for incorporating gender
  perspectives and ensuring the equal participation of women and men in all
  areas of work.
• Client Orientation: Establishes
  and maintains productive partnerships with clients by gaining their trust
  and respect; identifies clients’ needs and matches them to appropriate
  solutions; monitors ongoing developments inside and outside the clients’
  environment to keep informed and anticipate problems; keeps clients
  informed of progress and setbacks in projects; meets time line for
  delivery of products or services to clients.
• Technological awareness: Keeps
  abreast of available technology; understands applicability and limitation
  of technology to the work of the office; actively seeks to apply
  technology to appropriate tasks; shows willingness to learn new technology.

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