Job Title: Manager, Adoption and Utilization
Organisation: Stanbic Bank
Job ID: 24454
Duty Station: Kampala, Uganda
About US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager, Adoption and Utilization will be
in charge of developing e-channel wide initiatives, continuously monitor all
drivers for revenue and develop targeted initiatives to maximise revenue growth
whilst minimising attrition from digital channels. Digital Channels include
ATM’s, Personal Internet Banking, Business Online, Mobile phone Banking, Agency
Banking, Mobile Money, POS, and Billers.
in charge of developing e-channel wide initiatives, continuously monitor all
drivers for revenue and develop targeted initiatives to maximise revenue growth
whilst minimising attrition from digital channels. Digital Channels include
ATM’s, Personal Internet Banking, Business Online, Mobile phone Banking, Agency
Banking, Mobile Money, POS, and Billers.
Key Duties and Responsibilities:
1.
Develop a usage and adoption strategy for the channels:
Develop a usage and adoption strategy for the channels:
·
The incumbent will analyse customer behaviour
patterns through various parameters to generate insights to increasing revenue.
Revenue and churn forecasting.
The incumbent will analyse customer behaviour
patterns through various parameters to generate insights to increasing revenue.
Revenue and churn forecasting.
·
Develop strategies to maximise growth and revenue and
budgets to support the plans.
Develop strategies to maximise growth and revenue and
budgets to support the plans.
·
Agree activities to enhance usage of existing customer channels and develop key milestones
to measure progress.
Agree activities to enhance usage of existing customer channels and develop key milestones
to measure progress.
·
Compile information and customer insights to inform section
plans.
Compile information and customer insights to inform section
plans.
·
Develop a solutions and products pipeline for the revenue
bucket
Develop a solutions and products pipeline for the revenue
bucket
·
Work in liaison with IT & Marketing to support
implementation of innovative products and solutions
Work in liaison with IT & Marketing to support
implementation of innovative products and solutions
·
Work closely with customer services to support
communication to customers on new products and services
Work closely with customer services to support
communication to customers on new products and services
2.
Brand Visibility, Loyalty and Market Awareness:
Brand Visibility, Loyalty and Market Awareness:
·
Develop initiatives and campaigns to grow minutes of
use
Develop initiatives and campaigns to grow minutes of
use
·
Continuously monitor all drivers for the E-channels
revenue
Continuously monitor all drivers for the E-channels
revenue
·
Own and update the product score card, which analyses
all the drivers to revenues of the E-channel products
Own and update the product score card, which analyses
all the drivers to revenues of the E-channel products
·
Actively engage all stakeholders in the development
of marketing impacting initiatives
Actively engage all stakeholders in the development
of marketing impacting initiatives
·
The incumbent will also direct and own all segment
wide initiatives to drive revenues.
The incumbent will also direct and own all segment
wide initiatives to drive revenues.
·
Drive brand awareness both internally and externally
through targeted awareness campaigns
Drive brand awareness both internally and externally
through targeted awareness campaigns
·
Identify and develop projects to minimise attrition
and enhance loyalty
Identify and develop projects to minimise attrition
and enhance loyalty
·
Monitor and track churn and analyse trends
Monitor and track churn and analyse trends
·
Mitigate risk by ensuring proper utilisation of the
digital channels
Mitigate risk by ensuring proper utilisation of the
digital channels
·
Develop and implement customer engagement programs
to increase retention of customers
Develop and implement customer engagement programs
to increase retention of customers
·
Monitor and drive channel availability and
uptime
Monitor and drive channel availability and
uptime
3.
Drive Channel Profitability:
Drive Channel Profitability:
·
Develop tools and trackers to report and document performance of the channels
Develop tools and trackers to report and document performance of the channels
·
Keenly track and monitor the financial impact of new
and existing E-channel products and the
financial performance, including revenue growth and cost containment
Keenly track and monitor the financial impact of new
and existing E-channel products and the
financial performance, including revenue growth and cost containment
·
Actively monitor usage pattern of customers using
intelligence tools like MIS reports
Actively monitor usage pattern of customers using
intelligence tools like MIS reports
·
Develop a solutions and products pipeline for the
revenue bucket
Develop a solutions and products pipeline for the
revenue bucket
·
Work in liaison with IT & Marketing to support
implementation of innovative products and
solutions
Work in liaison with IT & Marketing to support
implementation of innovative products and
solutions
·
Work closely with customer services to support
communication to customers on new products and
services
Work closely with customer services to support
communication to customers on new products and
services
4.
Compliance:
Compliance:
·
Provide guidance in relation to legislative and
regulatory requirements
Provide guidance in relation to legislative and
regulatory requirements
·
Manage of all compliance processes, requirements and
reporting.
Manage of all compliance processes, requirements and
reporting.
·
Report non-compliance and any process
deviations from the vendor SLAs
Report non-compliance and any process
deviations from the vendor SLAs
·
Interacting with internal and external bodies such
as Risk management, Internal Audit, Legal
Services regulations and other industry bodies
Interacting with internal and external bodies such
as Risk management, Internal Audit, Legal
Services regulations and other industry bodies
Key Performance Indicators:
·
Achievement of revenue targets
Achievement of revenue targets
·
Percentage migration and utilization
Percentage migration and utilization
·
Satisfactory Audit rating
Satisfactory Audit rating
·
Integration of Channels across Stanbic Bank
Integration of Channels across Stanbic Bank
·
Clarity of
adoption and usage strategy pan bank
Clarity of
adoption and usage strategy pan bank
·
Percentage channel uptake and utilizations.
Percentage channel uptake and utilizations.
·
Percentage migration
to the e- channel platforms
Percentage migration
to the e- channel platforms
·
Net Promoter Score across the channel touch points
Net Promoter Score across the channel touch points
·
No overdue repeat
audit findings
No overdue repeat
audit findings
Qualifications, Skills and
Experience:
Experience:
·
The Stanbic Bank Manager, Adoption and Utilization
should hold a Bachelor’s degree in business related course from a recognized
university
The Stanbic Bank Manager, Adoption and Utilization
should hold a Bachelor’s degree in business related course from a recognized
university
·
Experience in branch banking environment, exposure
to vendor management, delivering through others, project management,
stakeholder management
Experience in branch banking environment, exposure
to vendor management, delivering through others, project management,
stakeholder management
·
A minimum of three to five years’ banking
experience, with specialization in Digital Channels,
A minimum of three to five years’ banking
experience, with specialization in Digital Channels,
·
Previous experience in budgeting, planning &
marketing/sales;
Previous experience in budgeting, planning &
marketing/sales;
·
Broad knowledge and understanding of the strategy,
vision and culture of customer channels for Personal and Business Banking and
provides relevant and valuable input into realizing these.
Broad knowledge and understanding of the strategy,
vision and culture of customer channels for Personal and Business Banking and
provides relevant and valuable input into realizing these.
·
Good decision making skills
Good decision making skills
·
Skills in developing strategies
Skills in developing strategies
·
Articulating Information
Articulating Information
·
Adopting Practical Approaches
Adopting Practical Approaches
·
Interacting with people
Interacting with people
How to Apply:
All candidates
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
below.
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
below.
Deadline: 16th June 2017
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