The Ugandan Jobline

• Tasked with reviewing and revising
  processes in the claims and legal departments for adherence to the
  customer charter and policies;
• Putting in place strategic initiatives to
  minimize claims and ensure profitability within defined ranges;
• Establishing reliable and adequate
  controls to manage claim processes and costs (including recoveries);
• In charge of reviewing of outstanding
  files regularly to ensure validity and adequacy of reserves;
• Monitoring and ensuring adherence to set
  SLAs (internal and external) and prescribed claims Turn Around Times;
• Managing stakeholder relationships as
  detailed in the manuals;
• Tracking claims activity through reports
  to arrest any adverse trends and advise management on underwriting and
  risk measures;
• Managing the facilitation of internal and
  external auditors/ actuaries to ensure complete and efficient audit
  process and follow up implementation of audit recommendations;
• Overall responsibility for managing all
  claims subject to any legal or court process in consultation with the
  Legal Section;
• Complying with statutory, regulatory and
  internal control processes at the business units including internal and
  external audit recommendations;
• Developing departmental budget and
  business plans to achieve the set company targets;
• Entrenching performance based appraisal of
  departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand
  building activities in liaison with other departments;
• Training, coaching and mentoring staff in
  order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in
  liaison with other departmental heads;
• Actively participate in management
  meetings, projects and committees as assigned.

• The ideal candidate should preferably hold
  a Bachelor of Commerce/Insurance / law degree
• ACII qualifications
• Member of a relevant professional body
• A minimum of ten years’ experience in
  claims handling 3 of which must be at a Management level.
• Computer literacy skills
• Proficiency in the Microsoft Suite
• Good analytical and problem solving Skills
• Broad knowledge and understanding of
  Claims management processes
• Excellent communication skills
• Interpersonal skills (listening skills,
  dispute resolution)
• Good Planning and organizational skills
• Risk Awareness
• Team leading skills
• Highly assertive

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