The Ugandan Jobline

• The jobholder will operate all AV
  equipment in the relevant meeting rooms and offices. This includes
  interpretation system, sound and video system to ensure a high level
  output from the meetings.
• Provides alternative and viable
  solutions to problems arising on the spot with secured connection.
• Plans and performs regular preventive
  maintenance of all AV equipment to ensure its functionality. Responsible
  for calling in support from HQ, if an issue and assistance is needed
• Works closely with staff at all levels
  from the Office and HQ and in context of AV related planning and executing
  the various events and meetings.
• Rearranges conference area and meeting
  room to meet technical and physical requirements of users
• Provides support in setting-up AV
  equipment for special events taking place outside the video link room
• Perform any other assignment earmarked
  for AV equipment.

• Perform tasks related to scheduled
  service requests, including equipment replacement, equipment
  installation/de-installation, software installation, LAN connection
• Support in routine installation,
  configuration, testing and deployment of hardware and software, including
  Local Area Network, Application Software, Electronic mail, Citrix,
  Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail
  relay, and various security software.
• Work to and give guidance to others on
  the ICT acceptable use policy.
• Perform checks to ensure that
  telecommunication connectivity is maintained and viable.
• Ensure that the LAN in place is
  functional and have the ability to diagnose LAN faults, add new nodes to
  the network and decommission inactive nodes.
• Troubleshoot any LAN faults or end-user’s
  inabilities to access the resources on the network.
• Secure physically and technically the
  available connectivity at the field office
• Provision for and assist the field office
  staff with the Wireless LAN in place, peer to peer telecommunication
  services, satellite phone connectivity and VOIP telephony
• Work closely with the registered
  Telecommunication and Network Service providers on their function to the
  field office

• Provide support in creating a structured
  approach to rolling out new hardware or software, including requisition,
  testing and assessing the needs of user training.
• Assist in setting up users in CITRIX,
  webmail access and computer aided communication with their peers, the Head
  Office and other resource organisations

• Develop a maintenance schedule for all
  computer hardware, software and networks, and ensure that it is followed.
• Manage the structure of the field office
  intranet and internal systems and contribute to their development of a
  proper service delivery system of the ICT function at the field Office.
• Support the implementation of network
  solutions as required by the field office staff.
• Detect, diagnose and resolve most PC,
  printer, scanner and peripheral device faults. 
• Provide advice, guidance and assistance
  to the field office team concerning ICT related tasks and assignments
• Ensure the correct disposal of damaged
  and un-repairable equipment and that the field office meets its recycling
  duties in line with current procedures and legislation
• Manage and maintain the field Office’s
  network infrastructure
• Assist with the production of an annual
  audit of the ICT equipment for the ICT Lead Team in the Hague
• Carry out all problem solving, changes,
  configuration, availability, capacity and continuity processes in-line
  with the framework for ICT in the organisation’s recommendations and
  guidelines.
• To undertake any other duties and
  responsibilities, which do not change the character and purpose of the
  post as directed by the Field Office Chief.

• Tasked with the daily interaction with
  Cisco network equipment with minimal configuration
• Install new software and hardware as well
  as additional modules required on software interfaces.
• Secure and ensure the safe set up of new
  equipment.
• Set up equipment such as laptops, data
  projectors, interactive equipment, printers, scanners, sound systems,
  video conferencing systems, voice conferencing, satellite phones, peer to
  peer communication kits and other specialist ICT equipment, ensuring that
  systems are ready for use and operating correctly. 
• Setup with the assistance from the Head
  Office field office staff in ERPs, remote access, VPN and webmail accounts
• Render support in monitoring personal
  computers running specialised software delivery system to ensure that
  software distributions are being delivered correctly.
• Carry out second-level desktop
  troubleshooting in conjunction with the Mission Wide Service Desk.
• Deliver hardware and resources to work
  areas as required
• Manages and administers software &
  carries out regular quality control
• Organizes stocks, secures them and orders
  ICT equipment upon need under the supervision and guidance of the
  Administration Officer;
• Maintains ICT inventory up to date &
  checks physical location of all items under the supervision and guidance
  of the Administration Officer;
• Provide basic training to end-users on the
  use of standard systems; Log all actions in the automated tracking system,
  including site survey information, steps taken to resolve problem or to
  complete task, problems encountered, current status, etc.
• Perform tasks related to scheduled service
  requests, including equipment replacement, equipment
  installation/de-installation, software installation, LAN connection
• Perform tasks related to scheduled service
  requests, including equipment replacement, equipment
  installation/de-installation, software installation, LAN connection

• The ideal candidate for the International
  Criminal Court (ICC) Field IT Technician career opportunity should have
  completed secondary education. An advanced or a first-level university
  degree may be considered as a substitute for two years’ working experience
  only to determine eligibility. Degree in Computer Science will be an added
  advantage.
• At least eight years of relevant
  experience in Information Technology/Communication support, telephony
  systems, wide and local area networks including experience with
  common-carrier data networks; Microsoft and/or Cisco Network Certification
  or other network certification from any other recognized body highly
  desirable.
• Broad knowledge and understanding of
  client/server architecture and ERPs
• Knowledge of computer systems/networks
  and a range of software applications
• Broad understanding health, safety and
  welfare regulations and best practice affecting ICT
• Understanding Data and resource
  Protection requirements
• Exceptional technical knowledge of
  network and PC operating systems in particular for managing and
  configuring authority and organisation LANs, WANs, WLANs, VLANs, VPNs,
  VOIP etc.
• Hands-on experience troubleshooting
  hardware such as servers, routers, bridges, switches, hubs, modems,
  network interface cards, WAPs
• Excellent knowledge of current protocols
  and standards
• Knowledge and understanding of
  telecommunications principles
• Knowledge of languages:  Proficiency in either of the
  working languages of the Court, English or French, is essential. Working
  knowledge of the other is desirable. Knowledge of another official
  language of the Court (Arabic, Chinese, Russian, Spanish) would be considered
  an asset.

• Acts consistently in accordance with the
  mission and values of the Organisation;
• Maintains confidentiality, acts with
  integrity and shows respect for diversity;
• Shows commitment to the organisation;
• Presents a positive image of the
  organisation during external discussions.

• Applies professional and technical
  expertise;
• Stays abreast with organisational issues;
• Produces workable solutions to a range of
  problems;

• Listens, consults and communicates
  proactively;
• Handles disagreements with tact and
  diplomacy;
• Recognises and rewards the contribution of
  others;

• Identifies development strategies needed
  to achieve work and career goals and makes use of developmental or
  training opportunities;
• Learns from successes and failures;
• Seeks feedback and gives feedback to
  others to increase organisational effectiveness;
• Seeks opportunities for improvement of
  work;
• Has an open mind and contributes to
  innovation.

• Adapts to changing circumstances;
• Deals with ambiguity, making positive use
  of the opportunities it presents;
• Plans activities and projects well in
  advance and takes account of possible changing circumstances;
• Manages time effectively.

• Expresses opinions, information and key
  points of an argument clearly;
• Handles contacts with diplomacy and tact;
• Communicates in a transparent and open way
  with internal and external contacts while complying with confidentiality
  requirements.

• Accepts and tackles demanding goals with
  enthusiasm;
• Keeps to agreements with others;
• Focuses on client needs;
• Takes responsibility for actions, projects
  and people;
• Monitors and maintains quality and productivity

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