Events / Client Service Relationship Manager Jobs – Legends Events & Hospitality

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Job Title:           Events / Client Relationship Manager
Organization: Legends Events
& Hospitality
Duty Station: Kampala,
Uganda
About US:
Legends Events & Hospitality is an events Management and
experiential marketing Company. We win over customers for our clients through
one-on-one engagements which is the most effective marketing tool. We are successful
at what we do because we have passion for excellence. Our Services include:
Strategic Marketing, Events Planning & Management, Corporate Communications
and Destination Management.
Key Duties and
Responsibilities:  
  • Development, production and delivery of
    projects from proposal right up to delivery.
  • Delivering events on time, within budget,
    that meet (and hopefully exceed) expectations.
  • Setting, communicating and maintaining
    timelines and priorities on every project
  • Communicating, maintaining and developing
    client relationships
  • Managing supplier relationships. 
  • Managing operational and administrative
    functions to ensure specific projects are delivered efficiently. 
  • Providing leadership, motivation,
    direction and support to your team
  • Travelling to the site for inspections and
    project managing events
  • Being responsible for all project budgets
    from start to finish.
  • Ensuring excellent customer service and
    quality delivery
  • Working with clients to devise an effective
    events management campaign that meets the client’s brief and budget;
  • Play a pivotal role in negotiations and
    influence best possible outcomes during discussions with major industry
    players and existing clients
  • Meeting and liaising with clients to
    discuss and identify their business requirements;
  • Provide support in the development of key
    concepts, bespoke platforms and events that reflect the strategic
    objectives of corporate organisations in the interest of enhancing brand,
    profile and competitive advantage.
  • Create, develop and maintain sponsorship
    leads through the application of expert relationship building skills.
  • Accountable for supervising PR and media
    strategy, including social media; ensuring multi-channel delivery of key
    messages that engage with target audience.
  • Liaising with, and acting as the link
    between, the client and advertising agency by maintaining regular contact
    with both, ensuring that communication flows effectively;
  • Tasked with managing events to ensure conformity
    to client needs, budgets, invoicing and writing client reports;
  • Arranging and attending meetings;
  • Making ‘pitches’, along with other agency
    staff, to try to win new business for the agency.
Key Performance Indicators:
  • High customer retention and satisfaction
  • Product delivery consistency with contract
    expectations
  • Periodic reports sent
  • Increase of sales volume
  • Cash and cheque collection
Key Duties and
Responsibilities:  
  • The applicant should preferably hold a
    Bachelor’s degree or Diploma from a recognized University in Communication,
    Business Administration, Sales & Marketing or a related field.
  • At least two to three years’ experience in
    customer relationship management preferably in the events and hospitality
    industry.
  • Good customer relationship management
    skills
  • Good experiential skills
  • Excellent presentations Skills i.e.
    proficiency in the use of PowerPoint and Excel
  • Fast learner
  • High degree of flexibility to suit our
    clients’ diversity
  • Outgoing and highly motivated personality
  • Good proposal writing skills
  • Excellent report writing skills
  • Detail-oriented
  • Computer literacy i.e. working knowledge
    of MS Office is desired
  • High business acumen
  • Excellent communication skills
  • Ability to lead and motivate a team
  • Good with budgets
  • Reliable/good at hitting deadlines
  • Ability to use initiative
  • Multi-tasker
  • Ability to handle pressure and discipline
    to work alone for long periods;
  • Fluent in spoken & written English.
    Knowledge of local languages is essential.
  • Personal Competencies:
    Strategic Marketing, Events Planning & Management, Corporate
    Communications and Destination Management.
How to Apply:
All suitably qualified and interested candidates should send their
E-mail their cover letters, detailed CVs and salary expectations with the
Subject line: “Account Relationship Manager” to the address below;
Chief Executive Officer,
FIG Consult Limited,
Plot 39B Martrys’ Way, Ntinda, Kampala. Uganda
E-mail to: ugandanjobline@gmail.com
Deadline: 3rd July 2017
(Shortlisting will start immediately)
NB: This is an urgent
position so earlier applications will be given higher precedence.
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