Job Title: Customer Care Team leader – Collections Team
Organization: M-KOPA Solar Ltd
Duty Station: Lubowa, Kampala, Uganda
Reports to: Deputy Operations Manager
About US:
M-KOPA
Solar is the global leader of “pay-as-you-go” energy for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has connected more than
200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding
over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow)
stems from making solar products affordable to low-income households on a
pay-per-use installment plan. Customers acquire solar systems for a small
deposit and then purchase daily usage “credits” for US $0.45, or less than the
price of traditional kerosene lighting. After one year of payments customers
own their solar systems outright and can upgrade to more power.
Solar is the global leader of “pay-as-you-go” energy for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has connected more than
200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding
over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow)
stems from making solar products affordable to low-income households on a
pay-per-use installment plan. Customers acquire solar systems for a small
deposit and then purchase daily usage “credits” for US $0.45, or less than the
price of traditional kerosene lighting. After one year of payments customers
own their solar systems outright and can upgrade to more power.
Job Summary: The Customer Care Team leader – Collections Team will
directly give supervisory support to the Education and collections team. The
jobholder will oversee all activities around customer education and collection
/payments.
directly give supervisory support to the Education and collections team. The
jobholder will oversee all activities around customer education and collection
/payments.
Key Duties and Responsibilities:
- Provide positive leadership, guidance,
coaching and mentoring to the Education and Collection teams. - The incumbent will design and continuously
align performance metrics and processes of the Education and Collections
teams with the overall business credit KPIs. - Provide regular updates to management on team
performance, current activities and key customers issues. - Analyze daily and weekly and monthly
collections reports and come up with ideas on how to improve credit
performance. Also benchmark and implement best practices. - Initiate or take lead on collection campaigns
to ensure that the business achieves the desired impact on its credit
performance.
Qualifications, Skills and Experience:
- The applicant must hold a bachelor’s degree
of any discipline from a recognized University - One year of supervisory experience/managing
teams - Track record of effective credit management
- Customer focused
- Excellent leadership capabilities
- Excellent Influencing skills
- Good analytical skills
- Good time management and organizational
- Computer literacy i.e. proficiency in MS
Office - Demonstrate high level of integrity, work
ethics, and a proactive and positive attitude. - Strong negotiation skills
- Communication skills, along with personal
tenacity and the ability to drive things through to conclusion in a
dynamic and challenging environment. - A full understanding of M-KOPA products and
services provided is an added
advantage
How to Apply:
All
suitably qualified and interested candidates should send their applications and
up-to-date CVs to: [email protected] addressed to with the subject “Customer
Care Team Leader” addressed to:
suitably qualified and interested candidates should send their applications and
up-to-date CVs to: [email protected] addressed to with the subject “Customer
Care Team Leader” addressed to:
The
Human Resource & Administration Manager,
Human Resource & Administration Manager,
M-KOPA
Uganda Limited,
Uganda Limited,
Lubowa
Estate, Plot 1300 -1301 Kampala. Uganda
Estate, Plot 1300 -1301 Kampala. Uganda
Deadline: 15th June 2017
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