Customer Care Team leader – Collections Team Job Careers – M-KOPA Solar Ltd

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Organization: M-KOPA Solar Ltd
Duty Station: Lubowa, Kampala, Uganda
Reports to: Deputy Operations Manager
About US:
M-KOPA
Solar is the global leader of “pay-as-you-go” energy for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has connected more than
200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding
over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow)
stems from making solar products affordable to low-income households on a
pay-per-use installment plan. Customers acquire solar systems for a small
deposit and then purchase daily usage “credits” for US $0.45, or less than the
price of traditional kerosene lighting. After one year of payments customers
own their solar systems outright and can upgrade to more power.
Job Summary: The Customer Care Team leader – Collections Team will
directly give supervisory support to the Education and collections team. The
jobholder will oversee all activities around customer education and collection
/payments.
Key Duties and Responsibilities:  
  • Provide positive leadership, guidance,
    coaching and mentoring to the Education and Collection teams.
  • The incumbent will design and continuously
    align performance metrics and processes of the Education and Collections
    teams with the overall business credit KPIs.
  • Provide regular updates to management on team
    performance, current activities and key customers issues.
  • Analyze daily and weekly and monthly
    collections reports and come up with ideas on how to improve credit
    performance. Also benchmark and implement best practices.
  • Initiate or take lead on collection campaigns
    to ensure that the business achieves the desired impact on its credit
    performance.
Qualifications, Skills and Experience:  
  • The applicant must hold a bachelor’s degree
    of any discipline from a recognized University
  • One year of supervisory experience/managing
    teams
  • Track record of effective credit management
  • Customer focused
  • Excellent leadership capabilities
  • Excellent Influencing skills
  • Good analytical skills
  • Good time management and organizational
  • Computer literacy i.e. proficiency in MS
    Office
  • Demonstrate high level of integrity, work
    ethics, and a proactive and positive attitude.
  • Strong negotiation skills
  • Communication skills, along with personal
    tenacity and the ability to drive things through to conclusion in a
    dynamic and challenging environment.
  • A full understanding of M-KOPA products and
    services provided is an  added
    advantage
How to Apply:
All
suitably qualified and interested candidates should send their applications and
up-to-date CVs to: careersug@m-kopa.com addressed to with the subject “Customer
Care Team Leader” addressed to:
The
Human Resource & Administration Manager,
M-KOPA
Uganda Limited,
Lubowa
Estate, Plot 1300 -1301 Kampala. Uganda
Deadline: 15th June 2017

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