The Ugandan Jobline

• Guests are greeted, checked in and
  allocated rooms promptly and courteously, either by the Front Office Staff
  or by the incumbent himself/herself in accordance with the laid down
  procedures.
• Check in procedures and related Guest
  service standards are strictly adhered to and correct Guest data is obtained
  and entered and billing details obtained and confirmed from each Guest in
  accordance with the laid down credit policy.
• The job incumbent is available during
  check in /check out periods to deal with any queries, complaints and
  problems.

• Maximum room occupancy and yield is
  ensured in line with the laid down policy on rates and overbooking.
• The job incumbent is fully familiar with
  room types, applicable rates, discount and rate structures and policies.
• The Guest list and other required
  information is updated regularly during the day and copies sent to
  appropriate departments, like housekeeping, restaurant, bar, General
  Manager e.t.c

• All charges are correctly entered onto the
  Guest folio and that this is kept up to date at all times.
• Credit control procedures are strictly
  adhered to, that no bills exceed the stipulated limit without prior
  approval from the General Manager and that written confirmations, purchase
  orders, orders numbers, etc are on the file.

• Send regular feedback and performance
  appraisals are conducted with the front office staff, identifying areas of
  development and targeting needs.
• Regular on the job training is carried
  with all the front office staff to ensure that they perform their duties
  correctly to Hotel Standards

• Subordinates and other members of staff
  are dealt with in a polite and helpful manner at all times
• Instructions from management are treated
  constructively and acted upon. 

• The applicant should have qualifications
  and experience in the hospitality industry.
• Good literacy skills i.e. ability to read
  and write in order to complete front office administration and reporting
  and deal with Guests registration, correspondence and records.
• Numeracy skill; must be able to do
  advanced accounting and mathematical calculations to deal with Front
  Office Statistical reports, deal with receiving payments in acceptable
  forms, Check Guest folio accounts, calculate rates and discounts etc.
• Ability to spend lengthy periods of time
  standing behind a desk and be physically fit to respond to Guests
  requiring assistance in an emergency situation.
• Language: must be able to
  communicate verbally in English for the purposes of communicating well
  with Guests and management.

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