Branch Manager Customer Service Jobs – ABC Capital Bank

  Banking Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Uncategorized
Job Title:  Branch Manager
Organisation: ABC
Capital Bank Ltd
Duty Station: Kampala,
Uganda

About US:
ABC Capital Bank started its
journey in 1993, as a deposit taking financial institution then trading by the
name Capital Finance Corporation Limited. Licensed and supervised by Bank of
Uganda under the Financial Institutions Act 2004, Capital Finance Corporation
Limited offered a wide range of products such as savings accounts, business
accounts, fixed deposits, business loans services and remittances through
Western Union money transfer agency. ABC Capital Bank is part of ABC Group,
Kenya and has ambitious growth plans.

Job Summary: The ABC
Capital Bank Branch Manager will be the primary link between branch customers
and the Bank, through product, service performance and communication with
clients and to ensure that the customers’ requirements are met through product
attributes, service expectations and price sensitivities. The incumbent will
also be responsible for growing the customer base & balance sheet. He /s he
will maintain high service delivery standards by ensuring close relationship
between the Bank and its clients. The jobholder will oversee the operational
and business risks and costs in order to maximize revenue generation and
profitability for the branch.

Key Duties and Responsibilities:
1. Business Development:
  • Increased
    sales and earnings for the Branch in line with set targets / budgets.
  • Increased
    deposit balances and asset facility utilization
  • Increased
    usage of Bank Products through cross-selling
2. Customer Relations:
  • Growth
    in Customer numbers
  • Customer
    Retention
  • Client
    Research
  • Problems
    Resolutions
3. Maintenance of
Loan/Liability Book:
  • Oversee
    out of order Accounts
  • Maintain
    good book from turning non-performing
  • Increased
    profits
  • Keenly
    track Audit rating for portfolio
4. Compliance with rules and
regulation: Ensure compliance
with general Banking and credit policies and procedures.
5. Participate in ABC Capital
Bank governance and CSR Programs:
  • Actively
    participate in ABC CSR activities
  • Overall
    branch management.
  • Staff
    development and welfare which includes motivation and recognition
  • Audit
    Compliance
  • Profitability
  • Manage
    operational risk in the branch to prevent losses and other associated
    risks.
  • Provide
    leadership, direction and pace to the branch team.
  • Actively
    participate in preparation of branch budgets and targets.

Key Performance Indicators:
  • Increased
    Earnings for Corporate, Retail & SME Banking and Treasury
  • Increased
    credit facility utilization
  • Customer
    / Staff retention
  • Increased
    usage of Bank Products through Cross selling
  • Customer
    Satisfaction
  • Quality
    of Credit Limit Application and documentation
  • Outstanding
    proposals.
  • Reduction
    of costs at the branch
  • Accuracy
  • Turnaround
    times
  • Sales
    and financial target
  • Number
    and quality of calls made and leads written
  • Increased
    cross‐sell penetration ratios (growth in existing business base) for
    various product categories.
  • Level
    of expired facilities/limits within the portfolio.
  • Prevention
    of frauds
  • Good
    audit ratings

Qualifications, Skills and Experience:
  • The
    ideal applicant for the ABC Capital Bank Branch Manager vacancy should
    hold a Business / Marketing related degree from a recognized University.
    Possession of an MBA is an added advantage or equivalent experience in
    Banking.
  • Professional
    Qualifications i.e. CPA.U /ACCA and above preferred.
  • Possession
    of a Diploma in Banking preferred.
  • Six
    or more years’ proven experience and track record in banking three  of which should be in management role.
  • Good
    working knowledge of banking and financial market in Uganda.
  • Working
    knowledge in Credit Analysis and Monitoring
  • Detailed
    working knowledge in Bank Products
  • Excellent
    Selling and Negotiation Skills
  • Competence
    in credit skills, product development, sales and negotiations.
  • Passion
    and commitment to quality service performance.
  • Excellent
    organizational, planning and analytical skills.
  • Skills
    in Financial analysis
  • Computer
    literacy skills
  • Trade
    Finance
  • Excellent
    Interpersonal skills
  • Excellent
    communication skills

How to Apply:
The ideal candidates are
encouraged to send their applications that includes an updated CV, transcripts,
academic certificates and other qualification documents with a cover letter of
not more than two pages to The Executive Director, ABC Capital Bank Limited,
P.O. Box 21091, Kampala. Uganda.

Email to: hr@abccapitalbank.co.ug

Deadline: 21st June 2017

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