The Ugandan Jobline

• Provide technical support to physical,
  telephone and email requests from users for all PC hardware, software,
  phone systems and associated peripherals. To redirect or escalate support
  requests to the appropriate member of the IT Support Centre where matters
  cannot be resolved.
• Work in liaison with the IT team from
  Chapel Hill in managing and maintenance of network infrastructure. This
  will include network monitoring and troubleshooting, structured cabling,
  wireless network management, domain maintenance, network security and
  communication infrastructure management, for example phone system and
  liaising with service providers.
• The incumbent will manage the help desk
  system and log support calls and document their outcome to facilitate the
  resolution of common queries.
• Deploy PCs and software (e.g. operating
  systems and other desk top applications) and associated peripherals. This
  includes new installations and the redeployment of existing equipment.
• Maintain backup systems and ensure all
  laptops, servers, and desktops are backed up.
• Maintain the existing PCs and peripherals
  to standards determined by the Team Leader, by performing upgrades, new
  installations and carrying out routine procedures.
• Assure staff IT skills by assessing
  computer skills and preparing and delivering IT training as needed
• Work in liaison with the IT systems
  officers to remain up-to-date on developments in the IT sector and ensure
  modern application of information technology as a project.
• Assist in the compilation and maintenance
  of an accurate inventory of hardware and software and perform periodic
  audits
• Provide support in the compilation of the
  Support Centre’s technical documentation, guidelines and procedures and
  ensure they are disseminated to users.
• Assist in the procurement of IT hardware
  and software in consultation with the IT specialists from Chapel Hill
• Build the capacity of end users through
  individual coaching and other mechanisms, for example, periodic tips and
  tricks. Includes support for online meetings, for example, video
  conferencing and Skype
• Access Environmental impacts and recommend
  control measures
• Establish and maintain a good working
  relationship with staff and external partners
• To undertake such other work as may be
  assigned

• The applicants for the USAID RHITES-E IT
  Officer job opportunity must hold a Bachelor’s degree in Information
  Technology, computer science, or related field
• At least four years’ experience trouble
  shooting IT issues and providing excellent customer service
• Prior working experience in NGOs set up
• Competencies in configuring, maintaining,
  and upgrading of switchers, routers, DHCP, TCO/IP, network printers, and
  print servers
• Proficiency in operating systems, and
  computers applications
• Strong knowledge on desktop computers,
  laptops hardware installation, configuration, and troubleshooting
• Demonstrated customer-satisfaction
  orientation
• Excellent spoken and written English
• Ability to work in a team environment
• Training skills
• Ability to think logically and
  analytically in problem solving environments
• Good interpersonal and communication
  skills.
• Ability to organize time and manage a
  variety of tasks simultaneously

• Effective Communication:
  Understands effective communication concepts, tools and techniques;
  ability to effectively transmit, explain complex technical concepts in
  simple, clear language appropriate to the audience; and receive, and
  accurately interpret ideas, information, and needs through the application
  of appropriate communication behaviors
• Planning and Organizing: Good
  organizational skills. Develops clear goals that are consistent with
  agreed upon strategies; identifies priority activities and assignments;
  adjusts priorities as required; allocates appropriate time and resources
  for completing work; foresees risks and allows for contingencies when
  planning; and monitors and adjusts plans and actions as necessary.
• Interpersonal Relationships:
  Knowledge of and the ability to effectively interact within and across
  Divisions, Departments, Country offices in a constructive and
  collaborative manner.

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