Job Title: Manager Systems and IT Services
Organization: Finance Trust
Bank (FTB)
Bank (FTB)
Duty Station: Kampala, Uganda
Reports to: Head of ICT
About US:
Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking
over the financial services business of Uganda Finance Trust Limited (MDI).
Finance Trust Bank is a fully-fledged commercial bank serving a clientele of
over 350,000 depositors and over 28,000’ borrowers, through a network of 36
branches countrywide. The bank offers a variety of Products and services
including; Savings, Current accounts, Loans, Money transfer services and Bills
payments to its target market which comprises of micro, small and medium
entrepreneurs, salary earners and youth.
over the financial services business of Uganda Finance Trust Limited (MDI).
Finance Trust Bank is a fully-fledged commercial bank serving a clientele of
over 350,000 depositors and over 28,000’ borrowers, through a network of 36
branches countrywide. The bank offers a variety of Products and services
including; Savings, Current accounts, Loans, Money transfer services and Bills
payments to its target market which comprises of micro, small and medium
entrepreneurs, salary earners and youth.
Job Summary: The Manager
Systems and IT Services will primarily implement and maintain a structured
Environment that facilitates the development of IT services to leverage value
from ICT infrastructure services and capabilities across the bank.
Systems and IT Services will primarily implement and maintain a structured
Environment that facilitates the development of IT services to leverage value
from ICT infrastructure services and capabilities across the bank.
Key Duties and
Responsibilities:
Responsibilities:
- Conduct
training of in- house staff on an ongoing basis by identifying user
requirements; coordinate and conduct the training for staff in relevant
systems software. - Manage
the IT Service Delivery team - Oversee
the implementation and maintenance of IT Library principles within the
department. - Implement
and maintain a Service Level Management process in line with industry best
practice. - The
jobholder will implement and manage a change control procedure for
the IT team at the Change Manager. - Design
and develop users’ manuals and corresponding training programs for new and
existing systems. - Implement
and maintain a Configuration Management process . - The
incumbent will also ensure that all bank business, application and collaboration
systems are well installed, maintained and managed to achieve systems
efficiency. - Implement
and maintain an IT complaint Service Desk - Prepare
and submit IT service reports to the Head of IT periodically. - Carry
out regular internal and external benchmarking of the IT service to
ensure best practice. - Attend
client service review meetings. - Manage
and maintain the bank’s systems architecture through proper installation
of cost effective, operationally supportable solutions that meet complex
user requests and SLA’s. - Tasked
with daily system monitoring, verify the integrity and availability of all
hardware, server resources, systems and key processes, reviewing system
and application logs, and verifying completion of scheduled jobs. - Supervise
and appraise the performance of all the administrators under your
supervision in line with the staff policy - Actively
participate in Management meetings, chair departmental meetings in the
absence of the Head of Department.
Qualifications, Skills and
Experience:
Experience:
- The applicant for the Finance Trust Bank Manager
Systems and IT Services job placement should hold a Bachelor’s degree in a computer-related subject
or equivalent. - At
least five years’ experience in a busy computing or Banking environment. - ITIL
Service Management qualification and Certifications from Microsoft, SUN,
HP, e.t.c. - Working
Knowledge of Bank products and their IT products and services - Ability
and willingness to keep up to date with technological advancements. - Good
leadership skills. - Good
analytical, diagnostic and communication skills - Critical
thinking ability. - Good
listening skills - Adaptability
to a rapidly changing, very complex and technical environment. - Willingness
to work outside normal office hours - High
level of integrity and ethical standards. - Positions carry an attractive salary and
benefits package.
How to Apply:
All qualified candidates should submit their applications which should
include; photocopies of academic testimonials, a CV with at least three
reference contacts, including the most recent employer, and telephone number
to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O.
Box 6972, Kampala, Uganda.
include; photocopies of academic testimonials, a CV with at least three
reference contacts, including the most recent employer, and telephone number
to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O.
Box 6972, Kampala, Uganda.
Deadline: 3rd June
2017
2017
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