ICT Support Officer Jobs – National Drug Authority (NDA)

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Job Title:   ICT Support Officer
Organisation: National Drug
Authority (NDA)
Duty Station:  Kampala, Uganda
Reports to: Head ICT
About NDA:
The National Drug Authority (NDA) is an autonomous body which was
established by the National Drug Policy and Authority Act Cap 206 , Laws of
Uganda (2000 Edition) to regulate Human and Veterinary Medicines and other
healthcare products. NDA’s mandate is to ensure quality, safety and efficacy of
human and veterinary medicines and other healthcare products through the
regulation and control of their production, importation, distribution and use.
Job Summary: The ICT Support
Officer will provide for quality and professional desktop support to NDA staff.
Key Duties and
Responsibilities:  
  • Perform configuration of new P’s or
    laptops, hardware upgrades and data conversions, hardware troubleshooting
    assistance, peripheral troubleshooting, and other support that are related
    to the end user systems for employees.
  • The jobholder will also design and
    implement infrastructure solutions that adhere to current IT architecture
    and standards
  • Perform network monitoring and analysis,
    performance tuning, troubleshooting, and escalate problems as necessary to
    maintain network performance to meets user demands
  • Offer technical support in online
    communication, websites, social media
  • Manage database and file system and space
    usage.
  • Perform data recovery in the event of disk
    crashes.
  • Provide support to all existing software
    applications in use by NDA.
  • Perform software installs, minor hardware
    repairs/maintenance, and assists with moving employees’ desktop equipment.
  • Responsible for proactively managing high
    severity and priority incidents from identification to resolution and
    escalation to appropriate group.
  • Perform any other duties as may be
    assigned from time to time by the Manager ICT
Qualifications, Skills and
Experience:
  • The ideal candidate for the National Drug
    Authority (NDA) ICT Support Officer should preferably hold a Bachelor’s
    Degree in Computer Science, Information Technology, Information Systems or
    a related field.
  • Recognized professional ICT qualifications
    in database administration such as OCA, OCP, MCTS SQL and MCDBA will be an
    added advantage.
  • A minimum of five years of working
    experience in ICT in a reputable organization
  • Working knowledge of database tasks
    including database performance tuning, database security, promoting
    process improvement, database management, and data maintenance.
  • Strong analytical and organizational
    skills
  • Broad knowledge and understanding of
    procedural and structured query languages
  • Knowledge of ‘relational database
    management systems’ (RDBMS), ‘object oriented database management systems’
    (OODBMS) and XML database management systems
  • Working knowledge of Server and PC
    operating systems.
  • Ability to train users on database
    concepts and methodologies as well as specific application utilization and
    configuration.
  • IT literacy and Computer software
    applications skills
How to Apply:
All suitably qualified and interested candidates are encouraged to send
a cover letter, copies of your academic qualifications together with your
Curriculum Vitae (CV) indicating three (3) referees of whom one (1) should be
your current or most recent employer either electronically to the e-mail
address- hr.nda@nda.or.ug or hand delivered to National Drug Authority office,
1st Floor, Rumee, Plot 19 Lumumba Avenue opposite TWED PLAZA. Your
application should be addressed to the Head Human Resources and Administration,
National Drug Authority.
Deadline: 30th May
2017

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