The Ugandan Jobline

• Establish an effective specialized
  recoveries team, structure, systems and controls, ensuring that all the
  required functions are adequately and timeously addressed and ensure that
  people management and development frameworks and processes, including:
  performance management, capacity building, talent management are achieved
  as required.
• Manage and control collection strategies
  and campaigns within the NPL and write-off portfolio with the aim of
  maximizing collection effectiveness and efficiency.
• The jobholder will identify, understand
  and navigate through a high variety of potential complex financial
  structures to establish respective party’s liability and pursue multiple
  repayment solutions accordingly.
• Keenly analyse financial information from
  a variety of sources (Bank systems, own due diligence, customer financial
  statements, etc.) and apply judgment to this information to formulate
  appropriate strategies with each customer.
• Assess customers financial position, primarily
  through obtaining an up to date financial position from customer and
  applying judgement and challenge to this in line with own due diligence to
  ensure that repayment plans are both affordable to customers and provide
  the Bank with the most effective method of recovery.
• The jobholder will interact with the
  credit sanctioning team to manage cases and provide clear and thorough
  rationale for the decision sought.
• Ensure timely referral to Legal when
  turnaround of a non performing account is not possible and ensure
  foreclosure and/or recovery actions are done in the most cost effective
  manner to minimize losses & ensure that there is no negative publicity
  (reputational risk).
• Provide timely, relevant & accurate
  reporting and analysis of collection/recovery results against historical
  & projected goals to the Bank’s management team on a regular basis.
• Manage instruction to agents, outsourcing
  to a debt collection agency, consideration of litigation action in liaison
  with the legal department, agreeing level of repayment/settlement and as a
  consequence Bank loss all fall within discretion.
• Manage the portfolio of non-performing
  accounts in line with external regulatory expectations, the Bank’s
  policies and procedures. At all times operate within recoveries foreclosure
  procedures and policies, the Bank’s wider policies and within the external
  regulatory environment.

• The applicant for the DFCU Head of
  Recoveries job opportunity must hold a Bachelor’s degree in Economics, Statistics,
  Commerce, Business Administration or equivalent.
• At least five to seven years’ experience
  in a Financial Institution with at least 4 years in special assets and bad
  debt management.
• Credit and Financial analysis skills
• Keen attention to detail
• Self-driven and ability to work under
  minimum supervision.
• Broad awareness of business issues &
  current economic events.
• Broad knowledge and understanding of
  FIA/IFRS guidelines & regulations on asset quality.
• Good knowledge of the local legal
  system/framework, corporate finance, insolvency law and security issues.
• Excellent interpersonal, written and oral
  communication skills.
• Excellent negotiation skills with a
  commercial focus.
• Decision making skills and the ability to
  resolve contentious issues.
• Leadership, management & team building
  skills.
• Result-oriented
• Good knowledge of the Bank’s service
  standards including the complaint handling procedures and Financial
  Consumer Protection Guidelines.
• Ability to exercise the highest level of
  responsibility and confidentiality.

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