The Ugandan Jobline

• Provides 
  technical leadership and expertise to the RHITES-E project on
  Quality Improvement
• Supports the Director of Health System
  Strengthening in the implementation of health systems strengthening
  interventions including leadership and management capacity building,
  policy development, health information systems, enhanced efficiency of
  supply chains and skills building among health providers.
• Ensures the development, review, and
  adoption of national quality improvement framework approach by supported
  districts and facilities through training and mentorship.
• Systematically applies and teaches the
  science and theory of project management and QI to achieve results on time
  and within budget.
• Works closely with all Team Leads and HSS
  & QI Cluster Leads to ensure that Quality Improvement approaches are
  incorporated into all technical areas.
• Supervises and builds the capacity of the
  HSS & QI Cluster Leads to facilitate quality improvement activities,
  provide project management, data analysis and measurement of outcomes,
  document and report the results and accomplishments of quality improvement
  initiatives.
• Provides input into the development of
  project-wide strategies and work plans to address HSS issues prioritized
  by the Government of Uganda and key stakeholders in the RHITES-E catchment
  area.
• Takes part in the development of work
  plans and budgets; plans and institutes costs control measures in order to
  achieve and maintain an efficient, cost-effective program at the
  district/cluster level.
• Provides guidance in developing strategies
  for quality improvement in the eastern districts, working with MOH and
  other projects.
• Applies, teaches, and skillfully uses
  techniques for system design, reengineering, quality improvement, outcomes
  measurement, and statistical analysis.
• Assures that best practices and lessons
  learned are documented and reported within the RHITES-E Project and
  externally as appropriate.

• Attends all regular contract and quality
  monitoring meetings with the sub-grantees, districts, and facilities and
  in collaboration with the HSS and QI Cluster Leads.
• Coordinates quality improvement meetings
  where clinical and programmatic concerns are raised and manages the
  development and monitoring of action plans to improve performance.
• Identifies districts, facilities and sub
  grantees for focused assistance in internal and external benchmarking
  against best practices to challenge poor performance in service delivery
  in an effective, constructive and supportive manner.
• Oversees the development and
  implementation of facility-specific QI plans with support from the
  Technical Team Leads and the HSS & QI cluster Leads
• Guides clinical teams in the facilities to
  develop care pathways and service specifications.
• Supports the development and monitoring of
  quality metrics as per the Government of Uganda (GOU) and PEPFAR
  guidelines.
• Identifies areas for
  process/infrastructure redesign and service improvement with the aim of
  improving and enhancing the patients’ pathway and care experience.
• Assists with the development of
  commissioning intentions ensuring quality standards are incorporated and
  effectively monitored within each contract/sub grant signed by the
  RHITES-E Activity.

• Serves as the QI expert, leading the best
  practice application of national and district level quality and
  performance standards.
• Works with district officials, private
  nonprofit entities, and communities to develop QI strategies, plans, and objectives
  to improve health services in their respective coverage areas.
• Supports the MOH, DHMT in the planning,
  delivery and implementation of QI policies and frameworks which assist
  leadership in achieving set programmatic deliverables and quality patient
  outcomes.
• Ensures that RHITES-E QI approaches are
  coordinated with other QI partners and In alignment with national QI
  approaches

• Pursues continuing professional
  development actively seeking opportunities to develop his/her own skills
  and experience, and those of the teams working under him/her.
• Effectively line manages team members,
  taking responsibility for performance management and personal development.
• Promotes awareness and understanding of
  relevant quality tools and information.
• Supports the development of a
  comprehensive clinical audit plan and program that reflects the
  requirements in the national and local priorities.
• Promotes and supports relevant training
  initiatives for all staff.
• Identifies training and development requirements
  internally and externally and develops plans to ensure that these are met
  as appropriate.

• The applicants for the USAID RHITES-E
  District Capacity Building and Quality Improvement Team Lead employment
  opportunity must hold a Masters degree with a public health background,
  preferably with a MPH
• At least ten years of experience working
  in quality and performance improvement of health providers in Uganda with
  deep knowledge of the GOU health system.
• Demonstrated ability to lead teams using a
  stakeholder consensus building approach with the GOU, DHMTs, PFP and PNFP
  to improve the quality of facility and community-level services.
• Preferred work experience with USAID in
  Eastern Uganda and/or as an implementing partner for other donors.
• Proven leader with strong written and
  communication skills
• Proven interpersonal skills and
  demonstrated ability to interact professionally with all key stakeholders.

• Managing Performance: Ability
  to plan and design practices, processes and procedures that allow for
  effective management of people, resources and processes to optimize
  overall organizational performance. Managing for performance includes the
  ability to delegate and encourage growth and leadership across the team(s)
  as part of maximizing performance and productivity.
• Strategic Thinking: Applies
  organizational knowledge to identify and maintain focus on key success
  factors for IntraHealth while recognizing, anticipating and resolving
  organizational challenges. Ability to develop organization and
  industry-specific expertise and apply sound decision making processes to
  reach productive resolutions that translates strategy into actionable
  business plans.
• Effective Communication (Oral &
  Written): Understands effective communication concepts, tools and
  techniques; ability to effectively transmit, explain complex technical
  concepts in simple, clear language appropriate to the audience; and
  receive, and accurately interpret ideas, information, and needs through
  the application of appropriate communication behaviors
• Risk Management: Knowledge of
  processes, tools and techniques for assessing and controlling the
  organization’s exposure to risks of various kinds; ability to apply this
  knowledge appropriately to diverse situations
• Innovation: Develops new,
  better or significantly different ideas, methods, solutions or initiatives
  within your role that result in improvement of IntraHealth’s performance
  and meeting objectives, results and global commitments.
• Accountability: Holds self and
  others accountable for all work activities, research and personal actions
  and decisions; follows through on commitments and focuses on those
  activities that have the greatest impact on meeting measurable high
  quality results for IntraHealth’s success. Exercises ethical practices,
  respectful words and behaviors, and equitable treatment of others in all
  activities.
• Service Excellence: Knowledge
  of and ability to put into action customer service concepts, processes and
  techniques to access internal and/or external client needs and
  expectations and meet or exceed those needs and expectations through
  providing excellent service directly or indirectly.

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