The Ugandan Jobline

• The
  jobholder will manage and direct a focused sales team in the branch
  to be able to meet set work plans and branch objectives including customer
  numbers, new account opening, etc.
• Manage
  and direct the team to focus on loan recoveries to achieve or exceed the
  set NPA and PAR levels.
• The
  incumbent will also build a cost awareness culture in the team by
  setting cost management standards and guidelines, and following up to
  ensure that there is no wastage.
• Grow
  the loan portfolio by selling all the bank products as per the set targets
  and by ensuring that loan applications are processed efficaciously,
  speedily and in line with set credit guidelines.
• Ensure
  the continuous availability of quality staff at the branch through
  effective succession planning, cross training, and leave planning.
• The
  jobholder will manage and enforce a team of focused staff who deliver the
  customer service set standards. Continually assess employee skills,
  identify gaps and arrange training where needed, in consultation
  with the HR department.
• Set
  targets for staff, review performance against them regularly and take
  action to remedy under of target performance.
• Keenly
  review regularly mandates of accounts opened in the branch.
• Oversee
  the overall operations of the branch and ensure that all branch
  activities comply with the laid down processes and procedures, operating
  risks are minimized and best practice standards achieved.
• Roll-out
  and enforce customer service standards within the Branch, monitor
  customer satisfaction and ensure prompt resolution of complaints.
• Ensure
  that all documentation and transactions are in line with local and
  regulatory anti-money laundering and KYC requirements

• The applicant for the DFCU Branch Manager
  job opportunity must hold a University
  degree
• Professional
  qualification in banking i.e. ACIB, Credit Certification
• At
  least four years’ experience as a Banker.
• Previous
  experience in managing a diverse range of people and activities.
• Broad
  knowledge of the bank’s laid down policies and procedures relating to all
  areas under control
• Knowledge
  of bank products and services.
• Working
  knowledge of socio-political and economic dynamics affecting the
  local market.
• Broad
  knowledge of the code of Banking practice
• Knowledge
  of risk management and credit principles
• Knowledge
  of Branch accounting and transactional procedures, systems and processes.
• Ability
  to communicate clearly and effectively.
• Excellent
  presentation and negotiation skills
• People
  management skills, including Team building, motivation and team
  goal planning

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