Job Title: Service Center Head
Organisation: DFCU Bank
Duty Station: Uganda
Reports to: Regional Manager
About US:
DFCU bank is a fast growing commercial bank offering a variety of
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of
Development Finance Company of Uganda Limited. Later restructuring brought in
DEG (of Germany) and International Finance Corporation (IFC) as equal partners
with CDC and UDC, each having a 25% stake in the company. Its objective was to
support long-term development projects whose financing needs and risk did not
appeal to the then existing financial commercial lending institutions.
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of
Development Finance Company of Uganda Limited. Later restructuring brought in
DEG (of Germany) and International Finance Corporation (IFC) as equal partners
with CDC and UDC, each having a 25% stake in the company. Its objective was to
support long-term development projects whose financing needs and risk did not
appeal to the then existing financial commercial lending institutions.
Job Summary: The Service Center Head will implement
and enforce the customer service standards within the Bank by delivering
excellent customer service hence meeting and exceeding customer expectations
for the Luwero Branch.
and enforce the customer service standards within the Bank by delivering
excellent customer service hence meeting and exceeding customer expectations
for the Luwero Branch.
Key Duties and
Responsibilities:
Responsibilities:
- Ensure
that set customer standards are maintained by observing turn round times
at all points of service in the Centre. - The
jobholder will also identify prospects for cross selling of bank services
and products. - Manage
customer queries, including Loans complaints and provide appropriate
solutions, taking into consideration laid down procedures. - Minimize
operational risk by ensuring that internal policies and controls are
adhered to. - The
jobholder will enforce laid down instructions and procedures
relating to all aspects of cash custodianship. - Tasked
with authorizing payments of Bank transactions and ensuring effective
control. - Ensure
excellent customer relations are maintained. - Manage,
and develop the performance of staff in the service center. - Inculcate
a cost awareness culture in the Team by setting cost management standards
and guidelines and following up to ensure that there is no wastage. - Ensure
that all documentation and transactions are in line with local and regulatory
anti-money laundering KYC and counter Financing Terrorism
requirements.
Qualifications, Skills and
Experience:
Experience:
- The applicant for the DFCU Service Center
Head career opportunity must hold a University degree or its equivalent. - A
minimum of three years’ experience in a financial institution. - Good
leadership, management communication, business development and
excellent customer service skills in order to handle customers effectively
and efficiently. - High
level of speed and accuracy in order to exceed customer expectations. - Broad
knowledge of bank products in order to sell all customers. - Knowledge
of bank processes and procedures - Highly
customer-focused
How to Apply:
All candidates who so wish to join the banking sector in the
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: [email protected]
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: [email protected]
Deadline: 12th May 2017
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