Client Experience Manager Job Placement – International Medical Group (IMG)

  Administration Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in Uganda, Uncategorized
Organisation: International
Medical Group (IMG)
Reports to: IMC General
Manager
Duty Station: Kampala,
Uganda
About US:
International Medical Centre (IMC) is a chain of clinics with an
exceptional approach to providing unique, customer-focused healthcare services
to help individuals and corporations to access adequate and quality primary
healthcare.
Job Summary: The Client
Experience Manager  will serve as key
liaison between IMC and its clients, ensuring excellent client service and
client satisfaction. This role will also involve managing client relationships
by maintaining and developing client-business relationships.
Key Duties and
Responsibilities:  
  • Building and maintaining relationships
    with clients and key personnel within IMG.
  • Conducting business reviews to ensure
    clients are satisfied with the services.
  • The incumbent will be attending meetings
    with clients to build relationships with existing clients.
  • Tasked with resolving and escalating where
    necessary areas of concern as raised by clients within agreed timelines.
  • Overseeing client satisfaction surveys and
    reviews.
  • In charge of monitoring company
    performance against service level agreements and flagging potential
    issues.
  • Work closely with different teams and
    Business managers to ensure client needs are fulfilled effectively.
  • Daily/weekly and monthly reporting on
    service for all IMCs and ensuring that all issues raised are addressed
    appropriately  
  • Reporting / feedback to IMC SMT and IMG
    service committee to facilitate decision making
  • Develop and ensure consistence in approach
    to addressing client concerns
  • Develop initiatives to drive/improve
    service
  • Work closely with L & D officer (HR)
    to develop and implement service delivery training programs
  • Oversee Manager on duty function.
  • Supervise Clients Relations coordination
    role.
  • Develop creative strategies and solutions
    for existing clients, as well as pursue new clientele opportunities.
Qualifications, Skills and
Experience:
  • The applicants for the Client Experience
    Manager job opportunity should hold bachelor’s degrees in business or a
    related field is typically preferred, business, or management experience,
    coupled with knowledge of or experience in the service industry.
  • Broad knowledge and understanding of the
    company’s services and knowledge of the market environment.
  • Proven abilities provide excellent
    customer service, build long-term relationships, and work in a
    team-oriented environment. 
  • Excellent communication and negotiation
    skills, as well as solid presentation skills. 
  • Demonstrated ability to operate computer
    software, such as Microsoft Office, may also be helpful. 
  • Previous experience working as a client
    relationship role or a record of accomplishment of managing client
    relationships.
How to Apply:
All suitably qualified and interested candidates are encouraged to send
their application letters, CVs, copies of certificates, including daytime
telephone numbers to the Head of Human Resources at hr@img.co.ug or
juwitonze@img.co.ug
Deadline: 11th May 2017

For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline

Related Jobs