Business Analyst – Home Loans Job Placement – DFCU Bank

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Job Title:            Business Analyst-Home Loans
Organisation: DFCU Bank
Duty Station: Kampala,
Uganda
Reports to: Head of Sales
About US:
DFCU bank is a fast growing commercial bank offering a variety of
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of
Development Finance Company of Uganda Limited. Later restructuring brought in
DEG (of Germany) and International Finance Corporation (IFC) as equal partners
with CDC and UDC, each having a 25% stake in the company. Its objective was to
support long-term development projects whose financing needs and risk did not
appeal to the then existing financial commercial lending institutions.
Job Summary:  The Business Analyst-Home Loans job
holder will;
  • Achieve
    a high level of client relationship management.
  • Portfolio
    and arrears management.
  • Provide
    responsive, proactive, proficient and effective banking services to
    customers.
  • Extensive
    cross selling to existing customers through relationship management.
  • Ensure
    good retention strategy for the existing clientele, there by
    growing the portfolio.
  • Attend
    to customer queries on a day to day basis.
Key Duties and
Responsibilities:  
  • Provide
    superior relationship management, customer retention, loyalty, preference
    & devotion.
  • The
    jobholder will manage the portfolio effectively to ensure
    performance through timely repayments, renewals and take proactive
    approach to deal with poorly performing facilities.
  • Portfolio
    growth through cross-selling to enhance growth in customer numbers and
    deposits.
  • Generate
    additional funding requests and renewal of facilities.
  • The
    incumbent will improve on relationship management through regular visits,
    timely feedback to clients and continuous anticipation of their needs with
    the aim to exceed their expectations.
  • Tasked
    with the resolution of client queries and giving of timely feedback
    as per policy.
  • Compile
    and submit weekly and monthly arrears management reports.
  • Tasked
    with market intelligence feedback on products /competition and how they
    are doing.
  • Interfacing
    with clients on a day to day basis to address their queries.
Qualifications, Skills and
Experience:
  • The applicant for the DFCU Business
    Analyst-Home Loans job opportunity must hold a university degree in business-related fields.
  • Good
    track record in sales management.
  • A
    minimum of three to five years’ experience in banking of which two to
    three should be in relationship management & sales.
  • Ability
    to work under pressure.
  • Broad
    knowledge and understanding of all bank products compiled with intensive
    training.
  • Computer
    literacy skills
  • Relevant
    business acumen
  • Outgoing,
    self-motivated, self-starter, assertive and proactive
  • Excellent
    communication and negotiation skills
  • Good
    team player who is able to work under minimum supervision
How to Apply:
All candidates who so wish to join the banking sector in the
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: Vacanciesbank@dfcugroup.com
Deadline: 12th May 2017
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