The Ugandan Jobline

• Manages, supervises and carries out the
  work programme of the service lines under his/her responsibility.
• The jobholder achieves RSC key performance
  indicators (KPIs) and all Service Level Agreement (SLAs) component for
  each RSC projects/programmes/operations.
• Ensures that the outputs produced by the
  service lines under his/her supervision maintain high-quality standards.
• Prepares inputs for the work programme of
  the service lines under his/her supervision, determining priorities and
  allocating resources for the completion of outputs and their timely
  delivery.
• Carries out programmatic/administrative
  tasks necessary for the functioning of the service lines under his/her
  supervision, including preparation of budgets, assigning and monitoring
  performance parameters and critical indicators, reporting on budget/programme
  performance, preparation of inputs for results-based budgeting, evaluation
  of staff performance (e-Performance), interviews of candidates for job
  openings and evaluation of candidates.
• Optimizes process, policy, and system for
  the projects/programmes/operations as required.
• Implements corrective/satisfaction
  improvement actions as required.

• Support the overall RSCE Business Process
  Improvement Initiative, including providing critical input to the design
  of workflows in the Service Lines;
• The jobholder will draft and/or provide
  inputs to work instructions and to SOP’s that support the accurate
  processing in the RSCE;
• Provide input to the compliance monitoring
  functions and advise on the best approach to optimize service delivery.

• Recruits staff for the service lines under
  his/her supervision, taking due account of geographical and gender balance
  and other institutional values.
• Manages, guides, develops and trains staff
  under his/her supervision.
• Fosters teamwork, communication and client
  orientation among staff in the service lines under his/her supervision and
  across organizational boundaries.
• Ensures performance benchmarks are
  understood and met by staff under his/her supervision.

• Maintains close contact with the Mission’
  RSCE Focal Points and other Mission Technical Leaders to ensure solid
  understanding of Mission priorities and objectives for RSCE,
• Achieves customer satisfaction objectives
  as measured by RSCE performance surveys.
• Actively support Client Orientation
  approach to Service Delivery.
• Ensures continuous engagement with Clients
  

• Proposes and implements change management
  in projects/programmes/operations to achieve and improve results.
• Actively help stakeholders to accept and
  embrace changes in their business environment;

• The ideal candidate for the United Nations
  Regional Service Centre at Entebbe (RSCE) Senior Administrative Officer
  (Chief, Service Delivery Manager, Benefits and Entitlements) job
  opportunity should hold an advanced university degree (Masters or
  equivalent) in business or public administration, human resources
  management, finance, accounting, or related area. A first-level university
  degree in combination with an additional two (2) years of qualifying
  experience may be accepted in lieu of the advanced university degree.
  Technical or vocational certificate in human resources management, business
  or public administration, finance, accounting or related area is
  desirable.
• At least ten years’ experience in
  administration, management, human resources, budget, information
  technology, communication or related field.
• At least five years of management experience
  with responsibilities in either human or financial management is required.
  
• Previous experience in UN common system
  field operations (peacekeeping missions, political missions, or UN
  Agencies, Funds, and Programmes) is desirable.
• Previous experience in a United Nations
  shared service center for field support is desirable.
• Languages: Fluency in English
  is required. Knowledge of a second United Nations language is an
  advantage.

• Professionalism: Ability to
  identify issues, analyze and formulate opinions, make conclusions and
  recommendations on complex human resources policy and development issues.
  Shows pride in work and in achievements; demonstrates professional
  competence and mastery of subject matter; is conscientious and efficient
  in meeting commitments, observing deadlines and achieving results; is
  motivated by professional rather than personal concerns; shows persistence
  when faced with difficult problems or challenges; remains calm in
  stressful situations. Takes responsibility for incorporating gender
  perspectives and ensuring the equal participation of women and men in all
  areas of work.
• Accountability: Takes ownership
  of all responsibilities and honours commitments; delivers outputs for
  which one has responsibility within prescribed time, cost and quality
  standards; operates in compliance with organizational regulations and
  rules; supports subordinates, provides oversight and takes responsibility
  for delegated assignments; takes personal responsibility for his/her own shortcomings
  and those of the work unit, where applicable.
• Client Orientation: Considers
  all those to whom services are provided to be “clients” and
  seeks to see things from clients’ point of view; establishes and maintains
  productive partnerships with clients by gaining their trust and respect;
  identifies clients’ needs and matches them to appropriate solutions;
  monitors ongoing developments inside and outside the clients’ environment
  to keep informed and anticipate problems; keeps clients informed of progress
  or setbacks in projects; meets timeline for delivery of products or
  services to client.

• Managing Performance: Delegates
  the appropriate responsibility, accountability and decision-making
  authority; makes sure that roles, responsibilities and reporting lines are
  clear to each staff member; accurately judges the amount of time and
  resources needed to accomplish a task and matches task to skills; monitors
  progress against milestones and deadlines; regularly discusses performance
  and provides feedback and coaching to staff; encourages risk-taking and
  supports creativity and initiative; actively supports the development and
  career aspirations of staff; appraises performance fairly.
• Empowering Others: Delegates
  responsibility, clarifies expectations, and gives staff autonomy in
  important areas of their work; encourages others to set challenging goals;
  holds others accountable for achieving results related to their area of
  responsibility; genuinely values all staff members’ input and expertise;
  shows appreciation and rewards achievement and effort; involves others
  when making decisions that affect them.

For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs