Job Title: Team Leader, Service Centre- Optometry
Organisation: Zoe
Recruitment
Recruitment
Duty Station: Arua, Uganda
Reports to: Service Centres
Manager
Manager
About US:
Zoe Recruitment is an HR consultancy company that exists to contribute
to the transformation of productivity and work ethic, by linking talent to
business/organizations, and placing people right. At Zoe we believe this then
forms the foundation for sustainable business and on a larger scale, economic
growth. Zoe would like to recruit for a valuable client, a reputable business
in the optometry industry with a presence across the country, and is seeking to
hire a Team Leader, Arua Service centre.
to the transformation of productivity and work ethic, by linking talent to
business/organizations, and placing people right. At Zoe we believe this then
forms the foundation for sustainable business and on a larger scale, economic
growth. Zoe would like to recruit for a valuable client, a reputable business
in the optometry industry with a presence across the country, and is seeking to
hire a Team Leader, Arua Service centre.
Job Summary: The Team Leader
Service Centre- Optometry will be mainly responsible for managing the service
centre and ensuring the goals are met.
Service Centre- Optometry will be mainly responsible for managing the service
centre and ensuring the goals are met.
Key Duties and
Responsibilities:
Responsibilities:
Administration:
- Assists the service centre manager to
ensure effective and efficient management of the service centre - Manages inventories, including keeping
detailed records of inventory use, sales, and advises management on
ordering where necessary - Ensure proper record keeping and prepare
standard/exceptional reports as may be required by the service centre
manager.
Marketing:
- Manage and supervise the sales and
promotion initiates at the service centre - Ensure updated and accurate patients data
at the service centre - Present Med Optics and its products to
potential clients through direct communication in face to face meetings,
telephone calls and emails - Engage in marketing activities to promote
the med-optics brand
Sales: Individuals, Insurance and Other Corporate Products
- Ensure service centre sale targets are met
as agreed with the service centre manager - Ensure accurate invoicing of patients,
insurance companies and direct corporate companies. - Actively and successfully manage the sales
process through clear guidance and support to the sales Assistants - Ensure timely delivery of invoices as per
agreed terms and conditions. - Follow-up on payments and ensure
compliance to terms and conditions of payments.
Cash:
- Ensure compliance with cash collection
guidelines. - Ensure safe custody of cash collections
and subsequent banking.
People Management:
- Provides encouragement to team members,
including communicating team goals and identifying areas for new training
or skill checks - Answers team member questions, help with
team member problems, and oversees team member work for quality and
guideline compliance - Formulates strategies to promote team
member adherence to company regulations and performance goals - Conducts team meetings to update members
on best practices and continuing expectations - Work in liaison with the service centre
manager to ensure proper
performance management
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate should preferably hold
a Bachelor’s degree in business administration or related field - A minimum of two to three years’
experience in a supervisory role in a busy environment - Preferably from or living in Arua
- Knowledge and experience of patient/
customer service principles and practices - Knowledge of administrative procedures
- Knowledge of the product (Trends of frame
styles) an added advantage - Basic knowledge or fluency in other
languages apart from English favorable. - Excellent interpersonal skills
- Ability to bond with and work in a team.
- Good communication skills – verbal and
written - Excellent listening skills
- Good problem-solving skills
- Keen attention to detail and accuracy
- Customer-service orientated
- High degree of adaptability and personal
initiative - Stress tolerance
- Smart and presentable
How to Apply:
All suitably qualified and interested candidates are encouraged to
apply online at the link below.
apply online at the link below.
Deadline: 21st April 2017
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