The Ugandan Jobline

• Service Strategy: Steers the
  implementation of the Service strategy as a member of the local management
  team. Ensures corresponding plans are implemented consistently in the
  Service organization through collaboration with other businesses/hub.
• Performance Targets: Drives,
  implements, reports and monitors performance targets as part of the global
  (or) local unit P&L (financial, productivity, investments, customer
  satisfaction, operational excellence, etc.).
• Service Delivery: Runs the
  day-to-day Service business to ensure profitable growth and improvement of
  Service productivity. Implements agreed delivery and performance standards
  to ensure consistency in quality and customer satisfaction.
• Customer Approach: Executes the
  (global) service and delivery sales channel strategy within the local
  unit. Implements productized Service offerings and materials for marketing
  purposes, and invests in Service Sales to increase market penetration.
  Builds sustainable customer relationships to ensure local client growth,
  satisfaction and retention together with Sales. Supports Sales resources
  in customer meetings. Drives consistent development of processes and
  practices based on customer feedback (Net Promoter Score (NPS)).
• Operational Excellence: Invests
  in improving the quality of existing Service products and in developing
  new Service products to expand the portfolio in line with global
  direction.
• Health, safety & integrity: Is
  responsible for health and safety of the local Business Unit/Product Group
  Service team. Enforces a Service safety and integrity culture throughout
  the Service organization.
• People leadership and development:
  Ensures that the area of responsibility is properly organized, staffed,
  skilled and directed. Guides, motivates and develops direct and indirect
  subordinates. Improves service availability, provides training and
  develops capabilities and competencies.
• Offer preparation: Prepares
  offers in coordination with the bid and proposal department and/or the
  Marketing Manager. Ensures appropriate technical and financial aspects of
  offers, including prices and trading conditions.
• Collating and understanding the Market
  Spread for ABB Products together with BU Sales organization developing
  this into Country plans.
• Tasked with the analysis of business
  intelligence in terms of pricing and product needs, and share the same
  with all concern (country Management / BU management etc.) so as to
  implement the sales strategies
• Keenly tracking the competitors’moves and
  sharing the same with all concern.

• The
  ideal candidate must hold a Bachelor’s degree in Electrical engineering or
  equivalent from a reputable university
• A minimum of five years of relevant
  experience in a service-related field
• Excellent communication, cooperation and
  negotiation skills
• Broad knowledge and understanding of
  customer needs, experience in customer interface.
• Wide market knowledge and Product
  knowledge
• Social, networking and stress-tolerant,
  cultural sensitivity, flexibility, open to traveling etc

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