The Ugandan Jobline

• Monitor accuracy & speed in data
  capture of transactions by branches; ensuring call over of the days’ work
  is done.
• Observe teller postings during the day to
  catch errors, breech of teller limits and idle times, ensuring real time
  processing of transactions and data accuracy.
• Keenly monitor Overages and shortages GLs,
  ensuring they are declared to head office and also resolved/recovered
  within the 3month window as per policy.
• Suspicious transaction monitoring,
  ensuring that reports are filed and source of funds reported by clients.
• Snap check to ensure end of day balances
  are being spooled daily for business continuity in times of system
  failure, and cash spot checks for both teller and reserve are done and
  evidenced.
• Tasked with the allocation and
  administration of system rights to branch staff to ensure segregation of
  duties and smooth flow of activities, with a continuous review of business
  processes so that the right people have the right access.
• Recommend Operations staff leave in line
  with the succession plan for business continuity; ensuring job rotation is
  being done so that we have multi-skilled front line officers, with
  segregated duties and dual control enforced.
• Keep updated reconciliation of key GLs
  used by the branches, and advise on long outstanding items. Bring
  anomalies to the attention of the Operations Manager.
• Keenly monitor the cheque clearing process
  and implement posting module in BR; watch clearing days and ensure charges
  are captured and reversals and unpaid cheques are posted in a timely
  manner.
• Tasked with monitoring and effecting
  standing orders as per customer’s instructions.
• Processing salaries and money transfer
  instructions; EFT & RTGS with appropriate source documentation in a
  timely manner.

• Monitor branch liquidity through their
  reserve balances and process cash replenishment requests as and when need
  arises.
• Monitor insurance limits to see that they
  are not breeched; advise branches to bank in a timely manner. Recommend
  review with growth in business.
• Review the General Ledger transactions for
  anomalies and ensuring narrations are correct and reversals are
  appropriately documented and authorized.
• Spot check treasury register and strong
  room access registers to ensure they are balancing, supervised well and
  that dual control is being exercised.
• Snap check to ensure that guards are used
  during CIT, alarm systems are engaged at the end of the day, and panic
  buttons are functional.
• Collect cash certificates at the end of
  the month for our filing and ensure spot checks are evidenced. 

• Administration, custody and delivery of
  financial cards to the respective branches.
• Monitor Financial Cards fees collections,
  ensuring that all cards issued have been charged, receive and dispatch
  cards from “Compuscan” to branches.
• Monitor CRB fees collections ensuring that
  BR applications mirror CRB and inquiry charges are correctly collected,
  confirm invoices with finance before settlements are made.
• Have branches up-date all applications
  missing in CRB in a timely manner, resolve any discrepancies. Manage the
  rights access for both CRB and Financial Cards, and dispute resolution.

• In charge of monitoring of MTN Mobile
  money transactions, reconcile and follow-up discrepancies and queries with
  the MTN Mobile Money.
• Maintain adequate e-float on all branch
  agent lines for them to ably serve clients; ensure excesses are sent to
  the head office commission line, and liquidation of e-float is done
  accordingly thereafter.
• Monitoring Mobile banking; ensuring the
  smooth flow of Air save transactions, tracking complaints and resolution
  of queries in a timely manner.
• Responsible for monitoring uptake and providing
  the branch teams with advice on the same.
• Training of all branch users on PEGPAY
  enrollment processes, ensuring KYC is collected before sign up.
• Work closely with IT and PEGASUS on
  rejected transactions and ensuring reconciliations are current at all
  times.
• Liaise with DTB on settlements for money
  transfer; reconciling the accounts together with the finance team.
• Engage DTB and risk and compliance on
  suspicious transactions and investigate appropriately when asked by the
  agent.

• Review process flows to ensure internal
  controls are sufficient and plug any probable income leakages.
• Periodic branch snap checks and refresher
  trainings of all operations staff.
• Review and close Risk, Internal audit and
  BOU audit issues, providing action plans in follow-up reports with
  corrective action.
• Do skills gap analyses of each individual
  in the branch operations hierarchy to close gaps and promote efficiency.
• Set and monitor inter-departmental SLAs to
  facilitate timely delivery and feedback, with escalation channels and open
  door policies.
• Following up branches at the end of the
  day to see that they close business and in a timely manner without any
  obstacles.
• Business continuity enforcement in cases
  of network /system failure; following up which branches to support and
  ensuring the work is posted and day closed.
• Continuous review of the Operations manual
  to capture all the new products, services and changes in processes so that
  they are in line with the business.

• Develops and maintain own knowledge,
  expertise and professionalism.
• Stays abreast with current developments in
  microfinance and banking industry including micro and macro environmental
  factors and trends, microfinance products and poverty eradication
  strategies through local and international networking activities.
• Meets personal training and development
  needs through relevant professional associations and networks.

• The ideal candidate for the UGAFODE Operations
  Officer job opportunity should preferably hold a University degree with
  bias in Accounting and Finance 
  (with numerate subjects or Advanced school certificate standards
  including A and O level  with good
  mathematics grades)
• Banking experience with financial institutions
• Applicable Skills:
• Demonstrated ability to plan,
  coordinate and monitor own and departmental work plan and handle heavy
  workload
• Ability to work well under
  pressure and against conflicting deadlines.
• Ability to act with
  initiative in all matters and handle confidential information with utmost
  discretion
• Ability to adapt and work
  co-operatively and effectively with all managers and staff
• Practical experience in Back
  office Operations.
• Excellent interpersonal
  skills and communication skills.
• Banking Compliance Regulations and
  Legal Legislation:
• Basic knowledge of the
  Microfinance industry, products or services
• Basic knowledge of related
  statutory and regulatory banking compliance regulations
• Basic knowledge of Operations
  activities and products -lending, savings and other banking products and
  services
• Accounting Experience and Training:
• Work related experience and
  an in-depth background in accounting and supervisory skills.
• Knowledge of general
  accounting, budgeting, and related accounting and record keeping systems
• Previous exposure and experience
  in customer care, signature verification, and counterfeit detection
• Intermediate experience,
  knowledge and training in branch operation activities, terminology and
  products and services.
• Basic knowledge of the
  Microfinance industry, products or services
• Basic knowledge of related
  statutory and regulatory banking compliance regulations
• Basic knowledge of Operations
  activities and products -lending, savings and other banking products and
  services
• Reporting and Communication:
• Practical skills in drafting
  and maintaining minutes records, drafting correspondence and basic
  project progress reports.
• Excellent interpersonal
  communication skills, as well as training and presentation skills.
• Ability to handle difficult
  people and tense situations with diplomacy and tact
• Basic Mathematical and Numeric Skills:
• Ability to calculate
  interest, commissions, proportions, and percentages; balancing of
  accounts
• Addition, subtraction,
  multiplication, and division in all units of measure using whole numbers,
  common fractions and decimals
• Skill to locate routine
  mathematical errors
• Computation of rate, ratio
  and percent including the drafting and interpretation of business
  financial reports and bar graphs
• Personal Computer Operation:
• Advance knowledge of micro
  office packages including data personal computer operation, word
  processing, PowerPoint presentation, and spreadsheet software programs
• Excellent typing skill to
  meet reporting needs of the position
• Other critical skills and abilities:
• Excellent interpersonal
  skills
• Energetic and ability to be
  active throughout and willingness to learn
• High level of honesty,
  integrity and confidentiality
• Excellent communication
  skills and high level of customer care
• Willing to work long hours
  with minimum supervision

Related Jobs