ICT User Support Officer Career Jobs – Vision Group

  Information Technology (IT) and Data Jobs in Uganda, Uncategorized



Job Title:     ICT User Support Officer
Organisation: Vision Group
Duty Station: Kampala,
Uganda
Reports to: ICT Support
Supervisor
About Vision Group:
The Vision Group incorporated as the New Vision Printing &
Publishing Company Limited (NVPPCL), started business in March 1986. It is a
multimedia business housing newspaper, magazines, internet publishing,
television, radio broadcasting, commercial printing, advertising and
distribution services. NVPPCL is listed on the Uganda Stock Exchange, with an
expected turnover of over UGX 60 billion (FY 2010/2011).
Job Summary: The ICT User
Support Officer will provide front line ICT support for users by providing
technical support and troubleshooting for all aspects of computer hardware,
network and software to ensure user satisfaction.
Key Duties and
Responsibilities:  
  • The jobholder will troubleshoot computer
    hardware, software and user related issues by establishing the root cause
    and then fixing the problem to ensure minimal disruption to work.
  • Conduct scheduled maintenance for hardware
    and software by evaluating the computer status to minimize system
    breakdowns.
  • Install and deploy IT equipment with all
    the required software, following the checklist to ensure that the users
    have all the necessary tools to work.
  • Mentor and train users in basic hardware
    and software use by identifying the ICT knowledge gaps to empower user to
    carry out their day to day activities.
  • Identify and assess user IT related needs
    and advise management so that they can make informed decisions on user
    needs.
  • Attend to user service requests in a
    timely manner to ensure that there is customer satisfaction at all times.
Qualifications, Skills and
Experience: 
  • The applicants for this job opportunity
    must hold a Bachelor’s degree or its equivalent in an IT related field
    from a recognized University;
  • Full ITIL certification will be an added
    advantaged.
  • A minimum of two years of relevant
    experience.
  • Basic knowledge on IT hardware, software
    and network technologies.
  • Ability to work independently to
    troubleshoot, perform root cause analysis, and identify technical issues.
  • Excellent communication skills.
  • Excellent interpersonal skills with the
    ability to work well with cross functional teams;
  • Ability to work well in a team.
  • Creative and problem solving skills.
  • Good time management skills
  • Keen attention to detail.
How to Apply:
All those reeling to work in Uganda’s leading media house, The New
Vision, should send applications and updated CVs to: Chief Human Resources
Officer, The New Vision Printing and Publishing Company Ltd. P.O. Box 9815,
Kampala, Uganda
Deadline: 8th May 2017
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs