The Ugandan Jobline

• Service Delivery: Performs
  Service tasks, identifies technical problems and makes analysis through
  remote or on-site activity in any Service categories (installation and
  commissioning, maintenance, repairs, engineering and consulting, advanced
  services, extensions, upgrades and retrofits, end of life services,
  replacements, etc.).
• Customer approach: Significantly
  contributes to customer satisfaction by executing Service work according
  to customer order and expectation. Creates and maintains a good
  relationship with customers and understands their needs. Identifies new
  sales opportunities and communicates them internally.
• Materials and Supply:
  Coordinates, prepares and ensures that all materials, parts and equipment
  are available and at the appropriate quality for Service activities.
• Documentation and Reports:
  Prepares all documents and reports to be signed by the customer
  representative. Reports work done in a timely manner and follows up when
  needed.
• Troubleshooting: Proactively
  identifies potential equipment failures and requests proactive corrective
  actions. Troubleshoots equipment failure and makes recommendations to
  avoid repeating the problem in the future.
• Operational excellence:
  Proactively identifies suggestions for product and quality improvement and
  communicates them further in the ABB organization. Provides
  recommendations to management to improve operations and customer service.
• Health, Safety and Integrity:
  Applies safety rules and safe practices as well as environmental
  responsibilities. Reports unsafe practices and incidents.
• Offer preparation: Prepares
  offers in coordination with the bid and proposal department and/or the
  Marketing Manager. Ensures appropriate technical and financial aspects of
  offers, including prices and trading conditions
• Collating and understanding the Market
  Spread for ABB Products together with BU Sales organization developing
  this into Country plans.
• Tasked with the analysis of business
  intelligence in terms of pricing and product needs, and share the same
  with all concern (country Management / BU management etc.) so as to
  implement the sales strategies
• Keenly tracking the Competitors moves and
  sharing the same with all concern.

• The
  ideal candidate must hold a Bachelor’s degree in Electrical engineering or
  equivalent from a reputed university
• A minimum of two years of relevant
  experience
• Excellent communication, cooperation and
  negotiation skills
• Broad knowledge and understanding of
  customer needs, experience in customer interface.
• Wide market knowledge and Product
  knowledge
• Social, networking and stress-tolerant,
  cultural sensitivity, flexibility, open to traveling etc

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