Fresher Service Technician Career Jobs – ABB

 Job Title:     Service Technician
Organisation: ABB
Duty Station:  Kampala, Uganda
Reports to: Service Manager
About US:
ABB is a leading global technology company that works closely with
utility, industry, transportation and infrastructure customers to write the
future of industrial digitization and realize value. ABB is a leader in power
and automation technologies that enable utility, industry, and transport and
infrastructure customers to improve their performance while lowering
environmental impact. The ABB Group of companies operates in roughly 100
countries and employs about 135,000 people.
Job Summary: The Service
Technician will execute service work according to agreed work flows and in
accordance with ABB standard processes and safety guidelines. The incumbent
will deliver excellent customer service to satisfy customers. In close
co-operation with customer and other ABB teams, take actions to identify new
Service business opportunities for ABB.
Key Duties and
Responsibilities:  
  • Service Delivery: Performs
    Service tasks, identifies technical problems and makes analysis through
    remote or on-site activity in any Service categories (installation and
    commissioning, maintenance, repairs, engineering and consulting, advanced
    services, extensions, upgrades and retrofits, end of life services,
    replacements, etc.).
  • Customer approach: Significantly
    contributes to customer satisfaction by executing Service work according
    to customer order and expectation. Creates and maintains a good
    relationship with customers and understands their needs. Identifies new
    sales opportunities and communicates them internally.
  • Materials and Supply:
    Coordinates, prepares and ensures that all materials, parts and equipment
    are available and at the appropriate quality for Service activities.
  • Documentation and Reports:
    Prepares all documents and reports to be signed by the customer
    representative. Reports work done in a timely manner and follows up when
    needed.
  • Troubleshooting: Proactively
    identifies potential equipment failures and requests proactive corrective
    actions. Troubleshoots equipment failure and makes recommendations to
    avoid repeating the problem in the future.
  • Operational excellence:
    Proactively identifies suggestions for product and quality improvement and
    communicates them further in the ABB organization. Provides
    recommendations to management to improve operations and customer service.
  • Health, Safety and Integrity:
    Applies safety rules and safe practices as well as environmental
    responsibilities. Reports unsafe practices and incidents.
  • Offer preparation: Prepares
    offers in coordination with the bid and proposal department and/or the
    Marketing Manager. Ensures appropriate technical and financial aspects of
    offers, including prices and trading conditions
  • Collating and understanding the Market
    Spread for ABB Products together with BU Sales organization developing
    this into Country plans.
  • Tasked with the analysis of business
    intelligence in terms of pricing and product needs, and share the same
    with all concern (country Management / BU management etc.) so as to
    implement the sales strategies
  • Keenly tracking the Competitors moves and
    sharing the same with all concern.
Qualifications, Skills and
Experience: 
  • The
    ideal candidate must hold a Bachelor’s degree in Electrical engineering or
    equivalent from a reputed university
  • A minimum of two years of relevant
    experience
  • Excellent communication, cooperation and
    negotiation skills
  • Broad knowledge and understanding of
    customer needs, experience in customer interface.
  • Wide market knowledge and Product
    knowledge
  • Social, networking and stress-tolerant,
    cultural sensitivity, flexibility, open to traveling etc
How to Apply:
All suitably qualified and interested candidates are encouraged to
apply online by clicking on the link below and uploading CVs on the online
system
Deadline: 30th April 2017
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