Job Title: Call Centre Operator
Organization: Baylor College
of Medicine Children’s Foundation
of Medicine Children’s Foundation
Duty Station: Kampala,
Uganda
Uganda
Reports to: Call Centre Team
Leader
Leader
About US:
Baylor College of Medicine Children’s Foundation -Uganda
(Baylor-Uganda) is an indigenous not-for-profit child health and development
organisation affiliated to the Baylor College of Medicine International
Paediatric AIDS Initiative (BIPAI), a Network of paediatric HIV/AIDS care and
treatment Children’s Clinical Centres of Excellence and international program
offices in 11 countries across Africa, Eastern Europe and North America.
(Baylor-Uganda) is an indigenous not-for-profit child health and development
organisation affiliated to the Baylor College of Medicine International
Paediatric AIDS Initiative (BIPAI), a Network of paediatric HIV/AIDS care and
treatment Children’s Clinical Centres of Excellence and international program
offices in 11 countries across Africa, Eastern Europe and North America.
Job Summary: The Call Centre
Operator will operate the switch board to enable health workers across Uganda
to access technical support on matters related to providing comprehensive
HIV/AIDS Care from the call centre technical team.
Operator will operate the switch board to enable health workers across Uganda
to access technical support on matters related to providing comprehensive
HIV/AIDS Care from the call centre technical team.
Key Duties and
Responsibilities:
Responsibilities:
- The Call Centre Operator prepares and
implements the approved ‘activity work plan for operator services - Formulate the procurement plan related
risk matrix and budget - The jobholder will receive incoming
telephone calls - Provide relevant information and channel
the call to the relevant recipient - Carry out Quality Control (QC)
- Make and register outbound calls
- The incumbent will also document the
number of referrals and linkages made per month then periodically track
impact of these call Centre recommended health facility referrals/linkages - Periodically map the consistent knowledge
gaps in a given facility - Maintain an updated data bank of all call
information, review, and implement strategies for Promotion, publicity and
exhibition inclusive of the events management and events publicity - Offer technical support during the
dissemination of new national updates on Paediatric/Adolescent HIV/AIDS/TB
guidelines - Actively participate in call Centre
related customer satisfaction surveys.
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate for the Call Centre
Operator job opportunity must hold a Bachelor’s Degree in Mass
Communication/Public Relations or its equivalent. - Additional training in customer care &
health care management will be an added advantage. - At least three years’ working experience
in a dialer or customer communication role. - Good documentation skills
- Analytical skills
- Good team player
- Good networking and partnership skills
- Excellent oral and written communication
skills - The applicant must be dynamic
- Highly persuasive and convincing
- Self-motivated and able to demonstrate
high initiative.
How to Apply:
All suitably qualified and interested candidates should send their
applications to the address below including a detailed CV demonstrating
possession of the job requirements, current position, names and addresses of
three referees i.e. email and phone addresses, copies of professional/academic
documents, email address, and day time telephone contact. The applicant must
have at most a credit 6 in Math and English and an approved ‘Medical Check-up
report from a recommended health centre’ for successful candidates is a
requirement at entry.
applications to the address below including a detailed CV demonstrating
possession of the job requirements, current position, names and addresses of
three referees i.e. email and phone addresses, copies of professional/academic
documents, email address, and day time telephone contact. The applicant must
have at most a credit 6 in Math and English and an approved ‘Medical Check-up
report from a recommended health centre’ for successful candidates is a
requirement at entry.
Send applications via E-mail to: [email protected].
The Human Resources Manager,
Baylor College of Medicine Children’s Foundation-Uganda,
Block 5 Mulago Hospital,
P.O. Box 72052, Clock Tower, Kampala. Uganda
Deadline: 21st April 2017
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