USAID RHITES-EC IT Officer Career Jobs – University Research Co., LLC (URC)

Job Title:           IT Officer
Organisation: University
Research Co., LLC (URC)
Project Name: USAID Regional
Health Integration to Enhance Health Services in East Central Uganda Project
(USAID/Uganda RHITES-EC) Project
Duty Station: Jinja, Uganda
Reports to: Health Unit
In-Charge
About US:
University Research Co., LLC (URC) is a global company dedicated to
improving the quality of health care, social services, and health education
worldwide. With a non-profit affiliate, the Center for Human Services (CHS),
URC manages projects in over 45 countries, including the United States.
About USAID RHITES-EC Project:
University Research Co., LLC (URC) is implementing the USAID Regional
Health Integration to Enhance Health Services in East Central Uganda Project
(USAID/Uganda RHITES-EC) whose aim is to support the implementation of a
comprehensive integrated investment in regional 
health, nutritional assistance and HIV/AIDS programs. The five-year
project targets 11 districts in East Central Uganda with an estimated total
population of 4.1 million through a district-based integrated package of
quality health, nutrition, HIV / AIDS and child development services.
Job Summary: The IT Officer
will provide support in performing a variety of moderately complex information
technology support duties to ensure smooth delivery of the technology
department, including monitoring, operating, and assisting others in the
operation of computer hardware, software, and peripherals to achieve desired
results. The incumbent will provide information to staff on established
policies and procedures, or services provided.
Key Duties and
Responsibilities:  
  • Offer support in the use of personal
    computer hardware, software, and specialized mainframe technology or
    operates a multi-platform computer environment or monitors the production
    scheduling, execution, and successful completion of production jobs
  • Assist designs and produce basic reports
    for the department
  • Assist in settings up and configuring
    desktop computers, peripherals and accounts assigning security level in
    consultation with IT Support Specialist
  • Install software and repair hardware and
    peripherals as directed
  • Render support in troubleshooting,
    diagnosing problems, implementing corrective action procedures within
    prescribed guidelines and/or escalating to other technical resources as
    appropriate
  • Assist Administer user accounts as
    directed
  • Assist set-up and submit production jobs
    and edits and debugs computer output with support from the IT Specialist
  • Assist in transferring computer files
    between platforms
  • Provide basic troubleshooting, repair and
    maintenance for computer equipment (e.g. microcomputers, disk drives, and
    laser printers) and may assist with testing personal computers and
    peripherals on a network to diagnose, hardware versus software problems
  • Offer support in maintaining IT records
  • Contributes to unit goals by accomplishing
    related duties as required
Qualifications, Skills and
Experience:
  • The ideal candidate for the USAID
    RHITES-EC Project IT Officer job vacancy should preferably hold a
    Bachelor’s degree in Information Technology or a related field
  • Computer Operations training, or
    experience in a multi-operation system or production control environment
    preferred
  • At least three or more years of related
    experience with computers and providing customer service in a technology
    environment
  • Extensive knowledge in hardware
    maintenance and repairs desirable
  • Previous exposure and experience working
    for an NGO is an added plus
How to Apply:
All suitably qualified and interested candidates who wish to join the
USAID RHITES EC Project should send their cover letters, curriculum vitae,
copies of academic credentials and contact information for 3 professional
references addressed to:
Human Resource Coordinator,
University Research Co., LLC – Centre for Human Services,
​Plot 10
Kiira Lane, Mpumudde Division, UGANDA
E-mail to: HR-RHITES-EC@urc-chs.com
Deadline: 31st March,
2017 by 12:00pm

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