Job Title: IT Support Assistant
Organisation: University
Research Co., LLC (URC)
Research Co., LLC (URC)
Project Name: USAID
Strengthening Uganda’s Systems for Treating AIDS Nationally (SUSTAIN) Project
Strengthening Uganda’s Systems for Treating AIDS Nationally (SUSTAIN) Project
Duty Station: Kampala,
Uganda
Uganda
About US:
University Research Co., LLC (URC) is a global company dedicated to
improving the quality of health care, social services, and health education
worldwide. With a non-profit affiliate, the Center for Human Services (CHS),
URC manages projects in over 45 countries, including the United States.
improving the quality of health care, social services, and health education
worldwide. With a non-profit affiliate, the Center for Human Services (CHS),
URC manages projects in over 45 countries, including the United States.
About URC SUSTAIN Project:
University Research Co., LLC (URC) is implementing the USAID-funded
Strengthening Uganda’s Systems for Treating AIDS Nationally (SUSTAIN) project.
The project supports delivery of quality HIV prevention, treatment, care and
laboratory services at selected regional referral and general hospitals.
Strengthening Uganda’s Systems for Treating AIDS Nationally (SUSTAIN) project.
The project supports delivery of quality HIV prevention, treatment, care and
laboratory services at selected regional referral and general hospitals.
Job Summary: The IT Support
Assistant is primarily responsible for providing technical support for staff at
the office, in the field and for supported health units as needed. S/he is
responsible for the maintenance of hardware and updating software and for
ensuring back-up of data and proper usage maintenance of all IT equipment.
Assistant is primarily responsible for providing technical support for staff at
the office, in the field and for supported health units as needed. S/he is
responsible for the maintenance of hardware and updating software and for
ensuring back-up of data and proper usage maintenance of all IT equipment.
Key Duties and
Responsibilities:
Responsibilities:
- Provide preventive maintenance on
workstations, servers, printers and LAN components when needed - Provide diagnostics and problem resolution
for laptops, desktop computers, printers and server systems - Provide user support training on file
server access and use - Install operating system upgrades,
enhancements, fixes and patches as provided - Install supported software packages supplied
and required by URC - Keenly monitor existing equipment’s
ability to meet the URC’s demand and recommend new system hardware as
needed - Create user accounts, shared network
drives (data areas) and network printing as requested by the staff - Guide on the server disk space,
utilization rate and caching ability and make recommendations - Serve as a consultant for the purchasing
of software or hardware upgrades - Ensure that system backups are functioning
correctly - Tasked with the maintenance/repair of
computers/laptops/printers etc. as may be necessary - Perform any other related duties assigned
by the supervisor
Qualifications, Skills and
Experience:
Experience:
- The applicants for the USAID SUSTAIN IT
Support Assistant job placement must hold a Bachelor’s degree in Information
Technology, or Computer Science, Microsoft certified course, Cisco
certified, Programming - At least three years of related working
experience in a similar capacity with a reputable organization with over
30 staff - Previous experience working for an NGO
and/or in a development context is an added advantage - Detailed oriented and has ability to
organize multiple and diverse tasks, but the flexibility to adjust to
program needs - Strong skills in teamwork and Excellent
analytical skills - Excellent oral and written communication
- High level of integrity, Honest and
Trustworthy and Flexible
How to Apply:
All suitably qualified and interested applicants should submit their
cover letter, certificate of good conduct, curriculum vitae, copies of academic
credentials and contact information for 3 professional references addressed to:
cover letter, certificate of good conduct, curriculum vitae, copies of academic
credentials and contact information for 3 professional references addressed to:
Human Resource & Administration Coordinator,
University Research Co., LLC – Centre for Human Services,
Plot 7 Ntinda View Crescent, Naguru
Kampala, UGANDA
E-mail to: [email protected]
Deadline: 10th March 2017 by
12:00 Noon
12:00 Noon
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
find us on our facebook page https://www.facebook.com/UgandanJobline