UN Management and Programme Analyst Job Careers – United Nations Regional Service Centre Entebbe (RSCE)

Job Title:              Management and Programme Analyst
Organization: United Nations
Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Job Opening Number: 17-Management
and Analysis-FMADPKO-73949-R-Entebbe (R)
Salary Grade: P4
Reports to: Chief RSCE
About RSCE:
The Regional Service Centre Steering Committee is the decision-making
body for RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
The Regional Service Centre, as approved by the Member States, is
owned, managed and staffed by the regional missions it serves. This framework
reinforces the existing missions’ chain of command structures and lines of
authority in a manner that does not create an additional layer between
Headquarters and the regional missions. It also ensures that staffing for RSC.
Key Duties and
Performance Reporting:
  • Identify business/reporting requirements
    for RSCE performance monitoring, including documenting and proposing new
    as well as changes to existing – Key Performance Indicators (KPIs);
  • Work closely with technical teams
    (including information and communications technology / ICT colleagues
    outside the RSCE) to develop automated reports generated from relevant
    systems (FSS, iNEED, Umoja, etc);
  • Ensure timely completion and publication
    of the RSCE monthly report, liaising with service line managers and the
    Chief RSCE to incorporate feedback and analysis from line operations;
  • Send feedback to line and senior
    management on monitoring and reporting problems and propose solutions in
    as much detail as necessary to deepen others’ awareness, understanding,
    and commitment to changes proposed;
  • Coordinate periodic surveys with internal
    and external stakeholders; review, analyze and report on key findings; and
    prepare / present recommendations for improvement.
Business Intelligence:
  • Develop the related methodologies, and
    where required tools, for calculating the performance of the RSCE services
    in order to enable accurate reporting;
  • Collaborate with counterparts in UNHQ in
    order to define business intelligence solutions;
  • Act as the focal point for system change
    requests that will improve efficiency and productivity with the RSCE
    Service Lines;
  • Design and manage the Business
    Intelligence tools and applications environment
  • Investigate Business Intelligence query
    objects for end users and troubleshoots Business Intelligence problems;
  • Educate and facilitate an understanding
    and commitment to business Intelligence processes and procedures, across
    RSCE, to ensure information is recognized and utilized as assets.
  • Create new reports and report templates
    and modify existing report parameters.
Business Process Reengineering:
  • Support business process re-engineering
    both from a process and an information technology approach;
  • Identify opportunities for improvements in
    efficiency and informs the management on any streamlining opportunities
    accordingly through monthly reporting;
  • Manage the project of re-engineering the
    RSCE service lines in alignment with changes in policies, information
    technology systems and other changes introduced to improve efficiency and
    service quality;
  • Ensure timely completion of all milestones
    and deliverables an provide regular status updates to senior management on
    progress achieved, activities planned and issues / challenges encountered;
  • Identify improvement opportunities and
    facilitate implementation of changes in service lines in collaboration
    with line management and staff members;
  • Develop and maintain process documentation
    (including work instructions, SOPs, and other job aids) to facilitate
    awareness, understanding and consistent implementation of procedures
    within service lines
  • Regularly monitor, analyze and report on
    the impact of changes introduced and results achieved;
  • Identify and translate business
    requirements into system solutions in collaboration with key stakeholders;
  • Significantly contribute to the design of
    reporting interfaces and to information management policies and procedures
    to ensure effective data governance;
  • Contribute to data dictionary to ensure
    end users have a consistent and through understanding of data related information;
  • Consult and provide advice to internal
    stakeholders regarding reporting frameworks and data requirements, to
    ensure reporting mechanisms and specifications meet business requirements;
Qualifications, Skills and
  • The ideal candidate for the United Nations
    Management and Programme Analyst job placement should hold an advanced university
    degree (Master’s degree or equivalent) in business administration,
    management, economics or a related field. A first-level university degree
    in combination with qualifying experience may be accepted in lieu of the
    advanced university degree.
  • At least seven (7) years of progressively
    responsible experience in project or programme management, administration
    or related area is required.
  • Previous exposure and experience in
    project management and specific to PRINCE2 methodology in monitoring and
    reporting is required.
  • Languages: Fluency in English,
    (both oral and written) is required. Knowledge of the other is desirable.
Personal Competencies:
  • Professionalism: Ability to
    apply well-developed conceptual ad analytical skills to solve complex
    issues in a diverse and expanding organization; demonstrates exploration
    and implementation of new ways of thinking, to support knowledge
    management, business intelligence and organizational functioning; demonstrates
    ability to act professionally at all times and adopt a flexible work
    approach, particularly within a changing environment, to ensure objectives
    are met and work is progressed even in difficult circumstances; utilize
    effective negotiation, influencing and communication skills to provide
    well-informed advice to a range of internal stakeholders regarding
    reporting frameworks and data requirements, taking steps to ensure that it
    is properly understood and appropriately exploited; Shows pride in work and
    in achievements; demonstrates professional competence and mastery of
    subject matter; is conscientious and efficient in meeting commitments,
    observing deadlines and achieving results; is motivated by professional
    rather than personal concerns; shows persistence when faced with difficult
    problems or challenges; remains calm in stressful situations. Takes
    responsibility for incorporating gender perspectives and ensuring the
    equal participation of women and men in all areas of work.
  • Communication: Speaks and
    writes clearly and effectively; listens to others, correctly interprets
    messages from others and responds appropriately; asks questions to
    clarify, and exhibits interest in having two-way communication; tailors
    language, tone, style and format to match audience; demonstrates openness
    in sharing information and keeping people informed.
  • Client Orientation: Considers
    all those to whom services are provided to be “clients” and seeks to see
    things from clients’ point of view; establishes and maintains productive
    partnerships with clients by gaining their trust and respect; identifies
    clients’ needs and matches them to appropriate solutions; monitors ongoing
    developments inside and outside the clients’ environment to keep informed
    and anticipate problems; keeps clients informed of progress or setbacks in
    projects; meets timeline for delivery of products or services to client.
NB: The United Nations
does not charge a fee at any stage of the recruitment process (Application,
interview meeting, processing, or training). The United Nations does not
concern itself with information on applicants’ bank accounts.
How to Apply:
All suitably qualified and interested candidates desiring to serve the
United Nations Regional Service Centre at Entebbe (RSCE) in the aforementioned
capacity should express their interest by visiting the UN recruitment website
and clicking Apply Now.
Deadline: 31st March
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