Job Title: Management and Programme Analyst
Organization: United Nations
Regional Service Centre Entebbe (RSCE)
Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Uganda
Uganda
Job Opening Number:
17-Public Information-FMADPKO-73943-R-Entebbe (R)
17-Public Information-FMADPKO-73943-R-Entebbe (R)
Reports to: Chief RSCE
About RSCE:
The Regional Service Centre Steering Committee is the decision-making
body for RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
body for RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
The Regional Service Centre, as approved by the Member States, is
owned, managed and staffed by the regional missions it serves. This framework
reinforces the existing missions’ chain of command structures and lines of
authority in a manner that does not create an additional layer between
Headquarters and the regional missions. It also ensures that staffing for RSC.
owned, managed and staffed by the regional missions it serves. This framework
reinforces the existing missions’ chain of command structures and lines of
authority in a manner that does not create an additional layer between
Headquarters and the regional missions. It also ensures that staffing for RSC.
Job Summary: The Management
and Programme Analyst (Chief Quality Assurance and Business Intelligence will
indentify and translate business requirements into system solutions and ensures
the timely delivery of critical business information; improves process
efficiency, drives standardization and service delivery by monitoring
performance and achieves targeted service level goals.
and Programme Analyst (Chief Quality Assurance and Business Intelligence will
indentify and translate business requirements into system solutions and ensures
the timely delivery of critical business information; improves process
efficiency, drives standardization and service delivery by monitoring
performance and achieves targeted service level goals.
Key Duties and
Responsibilities:
Responsibilities:
Performance Reporting:
- Identify business/reporting requirements
for RSCE performance monitoring, including documenting and proposing new
as well as changes to existing – Key Performance Indicators (KPIs); - Work closely with technical teams
(including information and communications technology / ICT colleagues outside
the RSCE) to develop automated reports generated from relevant systems
(FSS, iNEED, Umoja, etc); - Ensure timely completion and publication
of the RSCE monthly report, liaising with service line managers and the
Chief RSCE to incorporate feedback and analysis from line operations - Send feedback to line and senior
management on monitoring and reporting problems and propose solutions in
as much detail as necessary to deepen others’ awareness, understanding,
and commitment to changes proposed; - Coordinate periodic surveys with internal
and external stakeholders; review, analyze and report on key findings; and
prepare / present recommendations for improvement. - Business Intelligence
- Develop the related methodologies, and
where required tools, for calculating the performance of the RSCE services
in order to enable accurate reporting; - Work closely with counterparts in UNHQ in
order to define business intelligence solutions; - Serve as focal point for system change
requests that will improve efficiency and productivity with the RSCE
Service Lines; - Design and manage the Business
Intelligence tools and applications environment - Investigate Business Intelligence query
objects for end users and troubleshoots Business Intelligence problems; - Educate and facilitate an understanding
and commitment to business Intelligence processes and procedures, across
RSCE, to ensure information is recognized and utilized as assets. - Create new reports and report templates
and modify existing report parameters.
Business Process Reengineering:
- Support business process re-engineering
both from a process and an information technology approach; - Oversee the project of re-engineering the
RSCE service lines in alignment with changes in policies, information
technology systems and other changes introduced to improve efficiency and
service quality; - Identify opportunities for improvements in
efficiency and informs the management on any streamlining opportunities
accordingly through monthly reporting; - Ensure timely completion of all milestones
and deliverables an provide regular status updates to senior management on
progress achieved, activities planned and issues / challenges encountered; - Identify improvement opportunities and
facilitate implementation of changes in service lines in collaboration
with line management and staff members; - Develop and maintain process documentation
(including work instructions, SOPs, and other job aids) to facilitate
awareness, understanding and consistent implementation of procedures
within n service lines - Regularly monitor, analyze and report on
the impact of changes introduced and results achieved; - Identify and translate business
requirements into system solutions in collaboration with key stakeholders; - Significantly contribute to the design of
reporting interfaces and to information management policies and procedures
to ensure effective data governance; - Contribute to data dictionary to ensure
end users have a consistent and through understanding of data related
information; - Consult and provide advice to internal
stakeholders regarding reporting frameworks and data requirements, to
ensure reporting mechanisms and specifications meet business requirements;
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate for the United Nations
Management and Programme Analyst (Chief Quality Assurance and Business
Intelligence), job opportunity should hold an advanced university degree
(Master’s degree or equivalent) in business administration, management,
economics or a related field. A first-level university degree in combination
with qualifying experience may be accepted in lieu of the advanced
university degree. - At least seven (7) years of progressively
responsible experience in project or programme management, administration
or related area is required. - Previous exposure and experience in
project management and specific to PRINCE2 methodology in monitoring and
reporting is required.
Personal Competencies:
- Professionalism: Ability to
apply well-developed conceptual ad analytical skills to solve complex
issues in a diverse and expanding organization; demonstrates exploration
and implementation of new ways of thinking, to support knowledge
management, business intelligence and organizational functioning;
demonstrates ability to act professionally at all times and adopt a flexible
work approach, particularly within a changing environment, to ensure
objectives are met and work is progressed even in difficult circumstances;
utilize effective negotiation, influencing and communication skills to
provide well-informed advice to a range of internal stakeholders regarding
reporting frameworks and data requirements, taking steps to ensure that it
is properly understood and appropriately exploited; Shows pride in work
and in achievements; demonstrates professional competence and mastery of subject
matter; is conscientious and efficient in meeting commitments, observing
deadlines and achieving results; is motivated by professional rather than
personal concerns; shows persistence when faced with difficult problems or
challenges; remains calm in stressful situations. Takes responsibility for
incorporating gender perspectives and ensuring the equal participation of
women and men in all areas of work. - Communication: Speaks and
writes clearly and effectively; listens to others, correctly interprets
messages from others and responds appropriately; asks questions to
clarify, and exhibits interest in having two-way communication; tailors
language, tone, style and format to match audience; demonstrates openness
in sharing information and keeping people informed. - Client Orientation: Considers
all those to whom services are provided to be “clients” and seeks to see
things from clients’ point of view; establishes and maintains productive
partnerships with clients by gaining their trust and respect; identifies
clients’ needs and matches them to appropriate solutions; monitors ongoing
developments inside and outside the clients’ environment to keep informed
and anticipate problems; keeps clients informed of progress or setbacks in
projects; meets timeline for delivery of products or services to client.
NB: The United Nations
does not charge a fee at any stage of the recruitment process (Application,
interview meeting, processing, or training). The United Nations does not
concern itself with information on applicants’ bank accounts.
does not charge a fee at any stage of the recruitment process (Application,
interview meeting, processing, or training). The United Nations does not
concern itself with information on applicants’ bank accounts.
How to Apply:
All suitably qualified and interested candidates desiring to serve the
United Nations Regional Service Centre at Entebbe (RSCE) in the aforementioned
capacity should express their interest by visiting the UN recruitment website
and clicking Apply Now.
United Nations Regional Service Centre at Entebbe (RSCE) in the aforementioned
capacity should express their interest by visiting the UN recruitment website
and clicking Apply Now.
Deadline: 31st March
2017
2017
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