The Ugandan Jobline

• Formulates a communication strategy that
  supports the successful implementation of the mandate of the Centre. Upon
  endorsement of the strategy, the incumbent will lead its implementation
  through communications campaigns as well as the roll-out of new
  initiatives within the RSCE and with the Client Missions (e.g. global
  promotion initiatives, public information programmes, etc.);
• The jobholder evaluates results and impact
  of communications activities; reports on developments, trends and
  attitudes regarding the RSCE.
• Builds information networks; plans and
  oversees maintenance of publicly accessible information materials on the
  RSCE website; plans and develops outreach activities.
• Manages publications programme; produces
  materials for print/electronic/voice/visual media.
• Coordinates and directs a team of staff.

• Drafts and disseminates regular email
  broadcasts, information circulars, bulletins, fact sheets, frequently
  asked questions and frequently made mistakes with regards to the RSCE
  services; Provides guidance to the Service Lines on a range of
  communications issues, methods, and approaches; such as e-mail templates,
  phone response scripts, checklists for clients, welcome packages for new
  staff, etc;
• Organizes regular RSCE staff town hall
  meetings;
• Maintains the RSCE’s intranet platforms
  (POINT and COSMOS) as well as the public website;

• Designs and produces RSCE promotional
  materials, such as business cards, t-shirts, hats, pens, folders,
  booklets. Drafts and publishes articles on activities, initiatives and
  general information for RSCE staff and clients;
• Maintains and raises awareness for RSCE
  job aides on COSMOS staff portal and for RSCE service information on
  COSMOS client portal;
• Maintains the RSCE brand guidelines and
  oversees and ensures the use of RSCE branding on all communications
  materials; Updates the RSCE phone directory and contact information posted
  on the intranet sites.

• Develops and implements strategies for
  managing organizational change and workforce engagement, including for the
  introduction of new technological solutions, new policies and procedures,
  and changes in organizational structure and roles;
• Carries out semi-annual staff satisfaction
  surveys; analyzes and presents the results and recommendations; develops
  and rolls out a staff recognition programme; organizes RSCE team building
  events and activities.

• Work in close collaboration with focal
  points in RSCE client missions, organize mission visits by RSCE management
  including holding townhalls and walk in clinics as well as preparing the
  related communication instruments (broadcasts, etc.)
• Prepare, disseminate, collect, analyze and
  report on the bi-annual client satisfaction surveys. Monitors the trends
  and suggests communication initiatives to mitigate challenges identified
  in the surveys
• Manages and oversees the implementation of
  iNeed Self-Service as client query management tool;
• Regularly monitors and reports on client
  query management, including for the RSCE monthly report sent to the
  Steering Committee;
• Organizes regular videoconferences with
  client missions; Coordinates and oversees the response to queries received
  on the central RSCE help line.

• The ideal candidate for the United Nations
  Chief of Unit, Communications, Change Management and Client Relations job
  opportunity should hold an advanced university degree (Master’s degree or
  equivalent) in communication, journalism, international studies, public
  administration, social science or related field. A first-level university
  degree in combination with qualifying experience may be accepted in lieu
  of the advanced university degree.
• At least seven years of progressively responsible
  relevant experience in public information, international relations,
  programme management, change management, business transformation or
  related area is required.
• Previous experience working in a UN
  peacekeeping field operations is desirable.
• Languages: Fluency in both oral
  and written English is required. Knowledge of the other is desirable.

• Professionalism: Ability to
  diplomatically handle sensitive situations with target audiences and
  cultivate productive relationships; ability to produce a variety of
  written communications products in a clear, concise style; ability to
  deliver oral presentations to various audiences. Knowledge of information
  technology/information management, particularly in systems analysis,
  database design and programming. Knowledge of several high level
  programming languages and significant exposure to and demonstrated
  proficiency in all aspects of programming and analysis, including
  structured/object-oriented design, relational systems, scripting and query
  languages, document design and management, hardware and software
  requirements, systems facilities and execution protocols. Strong
  analytical and problem-solving skills, to include proficiency in the
  development and implementation of systems of moderate size/complexity.
  Knowledge of interactive systems; good knowledge of organization’s
  information infrastructure and IT strategy as it relates to user area(s);
  independently maintains assigned systems and develops innovative
  approaches to resolve a wide range of issues/problems. Shows pride in work
  and in achievements; demonstrates professional competence and mastery of
  subject matter; is conscientious and efficient in meeting commitments,
  observing deadlines and achieving results; is motivated by professional
  rather than personal concerns; shows persistence when faced with difficult
  problems or challenges; remains calm in stressful situations. Takes
  responsibility for incorporating gender perspectives and ensuring the
  equal participation of women and men in all areas of work.
• Communication: Speaks and
  writes clearly and effectively. Listens to others, correctly interprets
  messages from others and responds appropriately. Asks questions to
  clarify, and exhibits interest in having two-way communication. Tailors
  language, tone, style and format to match the audience. Demonstrates
  openness in sharing information and keeping people informed.
• Client Orientation: Considers
  all those to whom services are provided to be “clients ” and seeks to see
  things from clients’ point of view. Establishes and maintains productive
  partnerships with clients by gaining their trust and respect. Identifies
  clients’ needs and matches them to appropriate solutions. Monitors ongoing
  developments inside and outside the clients’ environment to keep informed
  and anticipate problems. Keeps clients informed of progress or setbacks in
  projects. Meets timeline for delivery of products or services to client

• Delegates the appropriate responsibility,
  accountability and decision-making authority
• Makes sure that roles, responsibilities
  and reporting lines are clear to each staff member
• Accurately judges the amount of time and
  resources needed to accomplish a task and matches task to skills
• Monitors progress against milestones and
  deadlines
• Regularly discusses performance and
  provides feedback and coaching to staff
• Encourages risk-taking and supports
  creativity and initiative
• Actively supports the development and
  career aspirations of staff
• Appraises performance fairly

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