Several Fresher Customer Service Jobs – Banking Assistants at Finance Trust Bank (FTB)

Organization: Finance Trust
Bank (FTB)
Duty Station:  Kampala, Uganda
Reports to: Branch
About Us:
Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking
over the financial services business of Uganda Finance Trust Limited (MDI).
Finance Trust Bank is a fully-fledged commercial bank serving a clientele of
over 350,000 depositors and over 28,000’ borrowers, through a network of 36
branches countrywide. The bank offers a variety of Products and services
including; Savings, Current accounts, Loans, Money transfer services and Bills
payments to its target market which comprises of micro, small and medium
entrepreneurs, salary earners and youth.
Job Summary: The Banking
Assistant will receive deposits, pay customers’ withdrawals on request, attend
to customer complaints and balance cash at the end of day.
Key Duties and
  • The
    incumbent will receive cash and Cheque deposits from customers in line
    with the cash management policy
  • Pay
    out cash to customers in line with the cash management policy
  • Receive
    and verify cash from strong room/ reserve every morning in line
    with the cash management policy.
  • Balance
    cash at the end of the day in line with the cash management policy and
  • Carry
    out money transfer transactions in line with the money transfers policy.
  • Receive
    and attend to customers’ inquiries, complaints and requests in line
    with FTB policies.
  • Open
    customer accounts in line with the account opening procedures
  • Enter
    the customer details, photos and signatures into the system in line with
    account opening procedures.
  • Grow
    the customer base by cross selling FTB products to them
  • Record,
    forward suggestions from customers and follow up in line with customer
    care strategy.
  • Provide
    documents used in banking to customers in line with FTB policies and
  • Receive
    and enter ATM , CRB and other applications in line with the FTB policy and
Qualifications, Skills and
  • The applicants for the Finance Trust Bank
    Banking Assistant jobs should hold good diplomas in Accounting/Business Administration from recognized
  • Previous
    exposure and experience as a Sales Representative will be an added
  • Computer
    literacy skills are mandatory
  • High
    integrity and sense of confidentiality.
  • Highly
    organized person
  • Excellent
    communication skills.
  • Team
    work skills.
  • Excellent
    interpersonal skills.
How to Apply:
All qualified candidates should submit their applications which should
include; photocopies of academic testimonials, a CV with at least three
reference contacts, including the most recent employer, and telephone number
to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O.
Box 6972, Kampala, Uganda.
Deadline: 31st March 2017
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