Job Title: Receptionist
Organization: UGAFODE
Microfinance Limited (MDI)
Microfinance Limited (MDI)
Duty Station: Kampala,
Uganda
Uganda
About UGAFODE:
UGAFODE Microfinance Limited (MDI) is a registered financial
institution in Uganda and is adherent to the Central Bank’s regulations and guidelines
and was founded in 1994 to provide quality microfinance services.
institution in Uganda and is adherent to the Central Bank’s regulations and guidelines
and was founded in 1994 to provide quality microfinance services.
Job Summary: The Receptionist
will provide front desk services for the institution.
will provide front desk services for the institution.
The role holder will provide effective and efficient secretarial
support, manage and ensure key relationships are enhanced and maintained –
clients, the head office management team, branch based staff and external
visitors, etc.
support, manage and ensure key relationships are enhanced and maintained –
clients, the head office management team, branch based staff and external
visitors, etc.
Key Duties and
Responsibilities:
Responsibilities:
Customer Service:
- Receive
all incoming calls; direct them to the relevant offices, make outgoing
calls as and when required. Screening telephone calls, enquiries, and
requests and handling them as appropriate. This will include receiving and
relaying accurate and timely messages and answering of queries where
possible. - Receive,
monitor and attend to visitors whilst they await appointments.
Direct visitors to the appropriate offices. - The
jobholder will register customer/visitor’s particulars (Names, address,
organization and signature) in the register book in line with departmental
guidelines. - Receive
documents and messages, which may be delivered to the office and
ensuring that these are registered and dispatched / distributed to the
respective addressee/staff members - Prepare
monthly reports on Front Desk Operations.
Administrative Support:
- Proper
management of courier services for Head Office and the branches. - Receive
monthly telephone bills and apportion them according to user departments. - Type
letters and other correspondence for the office as required. - In
charge of maintaining a neat and tidy reception area so as to maintain the
good image of the organization. - Perform
duties of administrative Assistants as and when need arises. - Tasked
with maintaining an up to date visitors’ and staff attendance
registers. - Self-Development
- Develops
and maintains own knowledge, expertise and professionalism. - Stays
abreast with current developments in microfinance and banking industry
including micro and macro environmental factors and trends, microfinance
products and poverty eradication strategies through local and
international networking activities. - Meets
personal training and development needs through relevant professional
associations and networks.
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate for the UGAFODE Receptionist
job opportunity should preferably hold a Degree in Business Administration /Customer Relations or in
Receptionist studies, Office Management, Records Management or any other
related field. - At
least three years’ demonstrated work experience in a Receptionist position
/Administrative role, or any other related field working in a private or
public organization. - Excellent
secretarial and word processing skills, and advanced typing speed - Broad
knowledge and understanding of Authority’s vision, mission and
objectives; - Good administration skills
- Excellent
organization, time, work and self-management skills - Keen
attention to detail - Approachable
and demonstrates professionalism; - Excellent
written and verbal communication skills - Exhibits
professionalism and sound judgment; - Excellent
interpersonal skills; - Good
customer service skills; - Adapts
well in a new environment; - Works
well under pressure; - Ability
to multitask; - Excellent
planning and organizational skills; - Works
well independently and as part of a team; - Good
time and task management skills; - Computer
literacy skills - Personal
of high Integrity; - Ability
to handle sensitive information and maintain confidentiality. - Excellent
interpersonal skills - Energetic
and ability to be active throughout and willingness to learn - High
level of honesty, integrity and confidentiality - Excellent
communication skills and high level of customer care - Willingness
to work long hours with minimum supervision - Excellent
spoken and written English.
How to Apply:
All suitably qualified and interested candidates should send their
motivation letters and up-to-date CV via E-mail to: [email protected]
(Please indicate the position you are applying for).
motivation letters and up-to-date CV via E-mail to: [email protected]
(Please indicate the position you are applying for).
Address them to:
Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda
Deadline: 16th March 2017
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline
find us on our Facebook page https://www.facebook.com/UgandanJobline