Receptionist Career Jobs – UGAFODE Microfinance Limited (MDI)

Job Title:       Receptionist
Organization: UGAFODE
Microfinance Limited (MDI)
Duty Station: Kampala,
Uganda
About UGAFODE:
UGAFODE Microfinance Limited (MDI) is a registered financial
institution in Uganda and is adherent to the Central Bank’s regulations and guidelines
and was founded in 1994 to provide quality microfinance services.
Job Summary: The Receptionist
will provide front desk services for the institution.
The role holder will provide effective and efficient secretarial
support, manage and ensure key relationships are enhanced and maintained –
clients, the head office management team, branch based staff and external
visitors, etc.
Key Duties and
Responsibilities:   
Customer Service:
  • Receive
    all incoming calls; direct them to the relevant offices, make outgoing
    calls as and when required. Screening telephone calls, enquiries, and
    requests and handling them as appropriate. This will include receiving and
    relaying accurate and timely messages and answering of queries where
    possible.
  • Receive,
    monitor and attend to visitors whilst they await appointments.
    Direct visitors to the appropriate offices.
  • The
    jobholder will register customer/visitor’s particulars (Names, address,
    organization and signature) in the register book in line with departmental
    guidelines.
  • Receive
    documents and messages, which may be delivered to the office and
    ensuring that these are registered and dispatched / distributed to the
    respective addressee/staff members
  • Prepare
    monthly reports on Front Desk Operations.
Administrative Support:
  • Proper
    management of courier services for Head Office and the branches.
  • Receive
    monthly telephone bills and apportion them according to user departments.
  • Type
    letters and other correspondence for the office as required.
  • In
    charge of maintaining a neat and tidy reception area so as to maintain the
    good image of the organization.
  • Perform
    duties of administrative Assistants as and when need arises.
  • Tasked
    with maintaining an up to date visitors’ and staff attendance
    registers.
  • Self-Development
  • Develops
    and maintains own knowledge, expertise and professionalism.
  • Stays
    abreast with current developments in microfinance and banking industry
    including micro and macro environmental factors and trends, microfinance
    products and poverty eradication strategies through local and
    international networking activities.
  • Meets
    personal training and development needs through relevant professional
    associations and networks.
Qualifications, Skills and
Experience:  
  • The ideal candidate for the UGAFODE Receptionist
    job opportunity should preferably hold a Degree in Business Administration /Customer Relations or in
    Receptionist studies, Office Management, Records Management or any other
    related field.
  • At
    least three years’ demonstrated work experience in a Receptionist position
    /Administrative role, or any other related field working in a private or
    public organization.
  • Excellent
    secretarial and word processing skills, and advanced typing speed
  • Broad
    knowledge and understanding of Authority’s vision, mission and
    objectives;
  • Good administration skills
  • Excellent
    organization, time, work and self-management skills
  • Keen
    attention to detail
  • Approachable
    and demonstrates professionalism;
  • Excellent
    written and verbal communication skills
  • Exhibits
    professionalism and sound judgment;
  • Excellent
    interpersonal skills;
  • Good
    customer service skills;
  • Adapts
    well in a new environment;
  • Works
    well under pressure;
  • Ability
    to multitask;
  • Excellent
    planning and organizational skills;
  • Works
    well independently and as part of a team;
  • Good
    time and task management skills;
  • Computer
    literacy skills
  • Personal
    of high Integrity;
  • Ability
    to handle sensitive information and maintain confidentiality.
  • Excellent
    interpersonal skills
  • Energetic
    and ability to be active throughout and willingness to learn
  • High
    level of honesty, integrity and confidentiality
  • Excellent
    communication skills and high level of customer care
  • Willingness
    to work long hours with minimum supervision
  • Excellent
    spoken and written English.
How to Apply:
All suitably qualified and interested candidates should send their
motivation letters and up-to-date CV via E-mail to: recruitment@ugafode.co.ug
(Please indicate the position you are applying for).
Address them to:
Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda
Deadline: 16th March 2017

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