Job Title: MIS Associate
Organization: Management
Sciences for Health (MSH)
Sciences for Health (MSH)
Duty Station: Kampala,
Uganda
Uganda
Project Name: USAID Uganda
Health Supply Chain (UHSC)
Health Supply Chain (UHSC)
Reports to: MIS Specialist
Job ID: 13-9469
About Us:
Management Sciences for Health (MSH) is an international non-profit
health organization composed of nearly 2500 people from more than 74
nationalities working in over 50 countries. Our mission is to save lives and
improve the health of the world’s poorest and most vulnerable people by closing
the gap between knowledge and action in public health. Together with our
partners, we are helping managers and leaders in developing countries to create
stronger management systems that improve health services for the greatest
health impact.
health organization composed of nearly 2500 people from more than 74
nationalities working in over 50 countries. Our mission is to save lives and
improve the health of the world’s poorest and most vulnerable people by closing
the gap between knowledge and action in public health. Together with our
partners, we are helping managers and leaders in developing countries to create
stronger management systems that improve health services for the greatest
health impact.
About USAID UHSC Project:
The Uganda Health Supply Chain (UHSC) seeks to contribute to the
Ministry of Health’s (MOH) medicines policy objective of improving the health
status of the Ugandan population by increasing the availability, accessibility,
affordability and appropriate use of essential medicines and health supplies
(EMHS), including reproductive, maternal, neonatal and child health (RMNCH)
commodities. UHSC supports the Quantification and Procurement Planning Unit
(QPPU) that is part of the Pharmacy Department of the MoH which aims to ensure
optimum use of GoU and donor financing for pharmaceutical products by providing
a single centralized system in the MOH for projecting and quantifying national
requirements for EHMS; and coordinating contributors’ supply planning and
ensuring appropriate products in adequate quantities are supplied on a timely
basis.
Ministry of Health’s (MOH) medicines policy objective of improving the health
status of the Ugandan population by increasing the availability, accessibility,
affordability and appropriate use of essential medicines and health supplies
(EMHS), including reproductive, maternal, neonatal and child health (RMNCH)
commodities. UHSC supports the Quantification and Procurement Planning Unit
(QPPU) that is part of the Pharmacy Department of the MoH which aims to ensure
optimum use of GoU and donor financing for pharmaceutical products by providing
a single centralized system in the MOH for projecting and quantifying national
requirements for EHMS; and coordinating contributors’ supply planning and
ensuring appropriate products in adequate quantities are supplied on a timely
basis.
Job Summary: The MIS
Associate will provide technical software, hardware and network problem
resolution to all district and MOH computer users by performing question/problem
diagnosis and guiding users through step-by step solutions; clearly communicate
technical solutions in a user-friendly, professional manner; provide one-on-one
end-user training as needed; work with SharePoint and data warehouse
development teams; troubleshoot network printer problems; pass more complex
end-user problems on to Network Technicians; conduct hardware and software
inventory database maintenance and reporting; and perform related work as
required.
Associate will provide technical software, hardware and network problem
resolution to all district and MOH computer users by performing question/problem
diagnosis and guiding users through step-by step solutions; clearly communicate
technical solutions in a user-friendly, professional manner; provide one-on-one
end-user training as needed; work with SharePoint and data warehouse
development teams; troubleshoot network printer problems; pass more complex
end-user problems on to Network Technicians; conduct hardware and software
inventory database maintenance and reporting; and perform related work as
required.
Key Duties and
Responsibilities:
Responsibilities:
- The incumbent identifies, diagnoses, and
resolves problems for users of the personal computer software and
hardware, network, the Internet and new computer technology; communicates
solutions to end-users. - The jobholder also provides one-on-one
end-user problem resolution over Remote Desktop, Skype or the phone for
MoH staff. - Receive, sets-up, and assists in the
configuration of end-user PC desktop hardware, software and peripherals. - Diagnoses and resolves end-user network or
local printer problems, PC hardware problems, e-mail, internet, and
Local-Area Network access problems. - Carry out minor desktop hardware repair
for PC computer equipment and peripherals that are not covered by
third-party vendor maintenance agreements. - Support in the installation of local area
network cabling systems and equipment such as network interface cards,
hubs and switches. - Coordinates timely repair and replacement
of PC computer equipment covered by third-party vendor maintenance
agreements. - Create materials for end-user frequently
asked questions. - Keeps and updates a hardware inventory
using the MoH SharePoint server. - Responsible for the Implementation of
daily backups and disaster recovery strategies.
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate for the Management Sciences
for Health MIS Associate job opportunity should hold a Bachelor’s degree
in Computer Science or equal qualifications. - A minimum of two years’ experience in
providing end-user phone support for current PC desktop and application
software, installing, upgrading, troubleshooting and repairing personal
computers in a network environment. - Principles and theories of network systems
and management; Internet technologies and products; basic understanding of
electrical safety procedure. - Ability to learn at a fast pace.
- Availability to travel in Uganda if
required. - Ability to function well in a team.
How to Apply:
All suitably qualified and interested candidates who wish to join the
Management Sciences for Health in the aforementioned capacity are encouraged to
Apply Online by clicking on the link below.
Management Sciences for Health in the aforementioned capacity are encouraged to
Apply Online by clicking on the link below.
Deadline: 17th March, 2017
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