The Ugandan Jobline

• Manages the effective delivery of all IT
  services at Post.
• Ensure all IT security protocols are
  strictly adhered to e.g. the physical integrity of data through planned
  back up and recovery procedures, enforcing IT security procedures e.g.
  Standard Operating Procedures.
• Formulate and oversee a preventive
  maintenance schedule for all IT equipment. Ensure that maintenance
  contracts are in place and managed effectively e.g. for printers.
• Plan, lead and embed IT change in the
  Mission and ensure we are making the most of new ways of working with the
  IT at our disposal.
• Maintain and keep uptodate an IT inventory
  for all hardware and licensed software.
• Work closely with the ITSO to Ensure that
  all systems support is up to date e.g. the establishment and
  administration of user accounts; effective management of shared mailboxes
  and distribution lists, management of the shared area and records
  management etc.
• Serve as the main point of contact for the
  Regional Technical Support Services Hub (RTSS) and Helpdesks on all aspects
  of IT, including the roll out of new equipment and systems upgrades.
• Establish and organise regular meetings of
  the Post IT Committee to ensure that customer requirements are met and any
  problems resolved.
• Ensure that all staff are aware of IT
  guidance and procedures through regular communications and ensure that all
  IT assets (including standalones, blackberries and laptops) are being
  operated within the guidance.
• Devise an IT business continuity plan
  (including the recovery of data) and ensure that the back up location and
  other crisis management kit is regularly checked and maintained.
• Prepare and oversee the IT budget,
  ensuring that we achieve value for money and operate within budgetary
  constraints. Provide appropriate specifications for the purchase of new
  Information Systems equipment and participate in the evaluation of IT
  bids, ensuring value for money.

• Provide strong leadership and motivation
  to the BHC’s Office Service’s Team (OST).
• Provide day to day guidance and
  supervision of the IT Support Officer (OST) and British High Commission
  (BHC) receptionist.
• Take responsibility for the planning and
  delivery of the OST and ensure that they deliver on time and to agreed
  service standards.
• Assist the Head of the Corporate Services
  Team (CST) to prepare any management information/ data required for the
  One HMG Leadership Committee.
• Maintain a constructive interface between
  the OST and other sections and departments at the mission through regular
  communication.

• Ensure that the main BHC reception
  maintains a professional image, including extremely high levels of
  customer service.
• Manage the office phone and mobile phone
  systems to ensure that kit is well maintained, customer needs are
  anticipated and value for money is sought.
• Ensure that staff are clear on policies
  related to use of official phones through regular communication.
• Manage the diplomatic bag service,
  ensuring that we have accurate logs and a sufficient number of trained
  staff able to assist with bag management.
• Identify stationery requirements for the
  office, source contractors which represent good value for money and ensure
  the stationery store is managed effectively.

• The ideal candidate for the British High
  Commission (BHC) IT Manager/ Head of Office Services Team (OST) job
  opportunity should hold a Bachelors/First degree or equivalent in an
  Information Technology/Information Systems related field.
• At least five years of relevant
  professional experience in information systems and a helpdesk environment.
• Previous exposure an dexperience in
  maintaining and managing electronic information and record management
  systems.
• Excellent planning and organisational
  skills, and a good track record in stakeholder management and excellent
  communication skills.
• Previous exposure and experience of IT
  change processes and implementing new systems
• Experience of Firewalls, VPNs and
  Satellite Communications.
• Good working knowledge of networking and
  PC infrastructure.
• Computer literacy i.e. proficiency in the
  use of Microsoft Office program, including macros and Visual Basic for
  Applications  (VBA) programming.
• Personal Competencies: Leading
  and Communicating, Building Capability for All, Managing a Quality
  Service, Delivering at Pace

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