Embassy Jobs – IT Manager/ Head of Office Services Team (OST) at British High Commission (BHC)

Organization: British High
Commission (BHC)
Duty Station: Kampala,
Office Notice No.: 02/17 KPL
Starting Monthly Salary: UGX
4,137,961 to UGX 5,083,931
Reports to: Head of
Corporate Services
About US:
The British High Commission is the diplomatic liaison office that aims
to develop and maintain close bilateral relations with Uganda, in accordance
with British government policies. The British High Commission is responsible
for the political relationship between the UK and Uganda, and we provide advice
and guidance on political and governance issues. BHC provides assistance and
documentary services to British nationals in Uganda. The UK Trade and
Investment Section provides assistance to both British and Ugandan businesses.
Job Summary: The IT Manager/
Head of Office Services Team (OST) will provide leadership and oversight of the
Office Services Team (OST), within The Corporate Services Team (CST) at The
British High Commission (BHC) in Kampala. The incumbent will report to the Head
of Corporate Services and manage a team of two staff – the BHC receptionist and
the IT Support Officer (ITSO). The jobholder will be responsible for the
delivery of all IT and reception services to a range of UK Government  Departments at the Mission, as well as the
provision of other office services such as the management of telephones,
diplomatic bags and stationery.  The
incumbent will be responsible for ensuring that service delivery meets agreed
service standards. They will also provide sound technical direction and advice,
working closely with the ITSO and Regional Technical Support Services hub
(Pretoria) in order to deliver and maintain IT service provision at Post.
Key Duties and
IT Manager:
  • Manages the effective delivery of all IT
    services at Post.
  • Ensure all IT security protocols are
    strictly adhered to e.g. the physical integrity of data through planned
    back up and recovery procedures, enforcing IT security procedures e.g.
    Standard Operating Procedures.
  • Formulate and oversee a preventive
    maintenance schedule for all IT equipment. Ensure that maintenance
    contracts are in place and managed effectively e.g. for printers.
  • Plan, lead and embed IT change in the
    Mission and ensure we are making the most of new ways of working with the
    IT at our disposal.
  • Maintain and keep uptodate an IT inventory
    for all hardware and licensed software.
  • Work closely with the ITSO to Ensure that
    all systems support is up to date e.g. the establishment and
    administration of user accounts; effective management of shared mailboxes
    and distribution lists, management of the shared area and records
    management etc.
  • Serve as the main point of contact for the
    Regional Technical Support Services Hub (RTSS) and Helpdesks on all aspects
    of IT, including the roll out of new equipment and systems upgrades.
  • Establish and organise regular meetings of
    the Post IT Committee to ensure that customer requirements are met and any
    problems resolved.
  • Ensure that all staff are aware of IT
    guidance and procedures through regular communications and ensure that all
    IT assets (including standalones, blackberries and laptops) are being
    operated within the guidance.
  • Devise an IT business continuity plan
    (including the recovery of data) and ensure that the back up location and
    other crisis management kit is regularly checked and maintained.
  • Prepare and oversee the IT budget,
    ensuring that we achieve value for money and operate within budgetary
    constraints. Provide appropriate specifications for the purchase of new
    Information Systems equipment and participate in the evaluation of IT
    bids, ensuring value for money.
Team Leadership and Management:
  • Provide strong leadership and motivation
    to the BHC’s Office Service’s Team (OST).
  • Provide day to day guidance and
    supervision of the IT Support Officer (OST) and British High Commission
    (BHC) receptionist.
  • Take responsibility for the planning and
    delivery of the OST and ensure that they deliver on time and to agreed
    service standards.
  • Assist the Head of the Corporate Services
    Team (CST) to prepare any management information/ data required for the
    One HMG Leadership Committee.
  • Maintain a constructive interface between
    the OST and other sections and departments at the mission through regular
Reception and Office Services:
  • Ensure that the main BHC reception
    maintains a professional image, including extremely high levels of
    customer service.
  • Manage the office phone and mobile phone
    systems to ensure that kit is well maintained, customer needs are
    anticipated and value for money is sought.
  • Ensure that staff are clear on policies
    related to use of official phones through regular communication.
  • Manage the diplomatic bag service,
    ensuring that we have accurate logs and a sufficient number of trained
    staff able to assist with bag management.
  • Identify stationery requirements for the
    office, source contractors which represent good value for money and ensure
    the stationery store is managed effectively.
Qualifications, Skills and
  • The ideal candidate for the British High
    Commission (BHC) IT Manager/ Head of Office Services Team (OST) job
    opportunity should hold a Bachelors/First degree or equivalent in an
    Information Technology/Information Systems related field.
  • At least five years of relevant
    professional experience in information systems and a helpdesk environment.
  • Previous exposure an dexperience in
    maintaining and managing electronic information and record management
  • Excellent planning and organisational
    skills, and a good track record in stakeholder management and excellent
    communication skills.
  • Previous exposure and experience of IT
    change processes and implementing new systems
  • Experience of Firewalls, VPNs and
    Satellite Communications.
  • Good working knowledge of networking and
    PC infrastructure.
  • Computer literacy i.e. proficiency in the
    use of Microsoft Office program, including macros and Visual Basic for
    Applications  (VBA) programming.
  • Personal Competencies: Leading
    and Communicating, Building Capability for All, Managing a Quality
    Service, Delivering at Pace
How to Apply:
All suitably qualified and interested candidates who wish to join the
British High Commission in the aforementioned capacity should apply by clicking
on the link below.
Deadline: 5th April 2017
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