Business Service Center (BSC) Assistant Manager Job Placement – Entrepreneurs Financial Centre (EFC)

Organisation: Entrepreneurs
Financial Centre (EFC)
Duty Station: Kampala,
Reports to: Branch Manager /
Credit Supervisor
About EFC:
EFC Limited is a microfinance institution which strives to provide
increased access to specialized financial services for entrepreneurs while
contributing to wealth creation, improvement of living conditions and
development of the Ugandan private sector.
Job Summary: The Business
Service Center (BSC) Assistant Manager will perform operations and strategic
management of the Business Service Centre (BSC) functions and activities. The
BSC Assistant Manager is principally responsible to plan, organize and oversee
all BSC 
operations including the supervision of staff and the coordination of
work activities. The position is also responsible for promoting the EFC
branding and raising community awareness regarding the products and services
available to fulfill the target market needs.
Key Duties and
  • Ensure
    business growth, a consistent achievement of established business
    targets and overall BSC portfolio management;
  • Foster
    the development of a strong customer relationship culture to facilitate
    the consultative sale of EFC products and services and the
    identification and exploitation of business opportunities;
  • The
    incumbent will install a business philosophy and orient employees in the
    EFC vision, mission, values and objectives through appropriate
    supervision, coaching and skills development and appreciative
    acknowledgement of their efforts;
  • Advance
    the principles of “positive change management” without business
    disruption in areas such as the integration of new products and services,
    implementation of new approaches or the usage of new tools and
  • Oversee
    and ensure sound security management practices (i.e. customer
    identification, onsite physical security measures etc.);
  • Ensure
    the integrity of financial and accounting data;
  • Take
    lead and perform initiatives to ensure continuous process improvement for
    the benefit of all EFC stakeholders (i.e. employees, customers and
    shareholders/donors etc.).
  • Create
    and maintain a sale and service culture within the BSC;
  • Lead
    a highly-motivated, well trained team that constantly offers excellent
    service to customers;
  • Provide
    effective and efficient day-to-day leadership and BSC management so as to
    consistently achieve established targets;
  • Actively
    participate in the development of the BSC activities and business plan and
    oversee its implementation and follow-up;
  • Mobilize
    BSC personnel according to the objectives of EFC with an enabling and
    customer centric skills development and capacity building approach;
  • Develop
    approaches and activities to maximize customer satisfaction, profitability
    of operations and risk management;
  • Regularly
    review and ensure application of policies, procedures and internal
    controls relevant to the scope of authority and accountability of
    the position and submit appropriate improvement plans and strategies for
    consideration and approval as required;
  • Ensure
    effective overall management of BSC human, financial and material
  • Provide
    BSC performance analysis and status reports (i.e. financial and
    product / service sales indicators) as required.
  • Preparing
    summary reports for monthly Manager’s Meetings relative to BSC results and
    actions required;
  • Submitting
    recommendations regarding objectives, policies and BSC action plans as
    deemed required;
  • Tasked
    with managing all internal and external communications in collaboration
    with the EFC Marketing & Communications Department;
  • Managing
    the employee performance process (individual and group) through
    team leadership and motivation;
  • Applying
    effective internal control systems and measures and ensuring sound
    management of all BSC control registers;
  • Supervising
    and controlling all BSC operations including security, lending / financial
    and accounting activities;
  • Identifying
    financial services needs in the community leading savings mobilization
  • Work
    closely with the Internal Auditor by providing all data /
    documentation required to enable the performance of the internal audit
  • Performance
    of any other related duties and responsibilities as assigned.
Qualifications, Skills and
  • The applicant must hold a Diploma or Degree in Business
    Management, Economics, Management or related studies;
  • At
    least three years of relevant experience, preferably in the financial
    services sector;
  • Broad
    knowledge of microfinance specific to MSE markets would be a definite
  • Background
    in staff management including leadership, skills development and coaching;
  • Strong
    people / relationship skills with a customer sales and service
  • Strong
    computer skills (Word, Excel, Power Point, database, etc.);
  • Excellent
    oral and written communication skills in English.
  • The incumbent should have good practical
    knowledge of business operations and human resource management in the
    financial services sector and the foresight to see how the intricate
    day-to-day activities link with and support the achievement of the vision
    and mission of the EFC
How to Apply:
All suitably qualified candidates should send their applications with a
detailed CV via E-mail only to:
Deadline: 18th March,
2017 by 2:00pm

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