The Ugandan Jobline

• Ensure
  business growth, a consistent achievement of established business
  targets and overall BSC portfolio management;
• Foster
  the development of a strong customer relationship culture to facilitate
  the consultative sale of EFC products and services and the
  identification and exploitation of business opportunities;
• The
  incumbent will install a business philosophy and orient employees in the
  EFC vision, mission, values and objectives through appropriate
  supervision, coaching and skills development and appreciative
  acknowledgement of their efforts;
• Advance
  the principles of “positive change management” without business
  disruption in areas such as the integration of new products and services,
  implementation of new approaches or the usage of new tools and
  methodologies;
• Oversee
  and ensure sound security management practices (i.e. customer
  identification, onsite physical security measures etc.);
• Ensure
  the integrity of financial and accounting data;
• Take
  lead and perform initiatives to ensure continuous process improvement for
  the benefit of all EFC stakeholders (i.e. employees, customers and
  shareholders/donors etc.).
• Create
  and maintain a sale and service culture within the BSC;
• Lead
  a highly-motivated, well trained team that constantly offers excellent
  service to customers;
• Provide
  effective and efficient day-to-day leadership and BSC management so as to
  consistently achieve established targets;
• Actively
  participate in the development of the BSC activities and business plan and
  oversee its implementation and follow-up;
• Mobilize
  BSC personnel according to the objectives of EFC with an enabling and
  customer centric skills development and capacity building approach;
• Develop
  approaches and activities to maximize customer satisfaction, profitability
  of operations and risk management;
• Regularly
  review and ensure application of policies, procedures and internal
  controls relevant to the scope of authority and accountability of
  the position and submit appropriate improvement plans and strategies for
  consideration and approval as required;
• Ensure
  effective overall management of BSC human, financial and material
  resources;
• Provide
  BSC performance analysis and status reports (i.e. financial and
  product / service sales indicators) as required.
• Preparing
  summary reports for monthly Manager’s Meetings relative to BSC results and
  actions required;
• Submitting
  recommendations regarding objectives, policies and BSC action plans as
  deemed required;
• Tasked
  with managing all internal and external communications in collaboration
  with the EFC Marketing & Communications Department;
• Managing
  the employee performance process (individual and group) through
  team leadership and motivation;
• Applying
  effective internal control systems and measures and ensuring sound
  management of all BSC control registers;
• Supervising
  and controlling all BSC operations including security, lending / financial
  and accounting activities;
• Identifying
  financial services needs in the community leading savings mobilization
  initiatives;
• Work
  closely with the Internal Auditor by providing all data /
  documentation required to enable the performance of the internal audit
  mandate;
• Performance
  of any other related duties and responsibilities as assigned.

• The applicant must hold a Diploma or Degree in Business
  Management, Economics, Management or related studies;
• At
  least three years of relevant experience, preferably in the financial
  services sector;
• Broad
  knowledge of microfinance specific to MSE markets would be a definite
  asset;
• Background
  in staff management including leadership, skills development and coaching;
• Strong
  people / relationship skills with a customer sales and service
  orientation;
• Strong
  computer skills (Word, Excel, Power Point, database, etc.);
• Excellent
  oral and written communication skills in English.
• The incumbent should have good practical
  knowledge of business operations and human resource management in the
  financial services sector and the foresight to see how the intricate
  day-to-day activities link with and support the achievement of the vision
  and mission of the EFC

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