UN Senior ICT Assistant Jobs – United Nations High Commissioner for Refugees (UNHCR)

Job Title:       Senior ICT Assistant
Organisation: United Nations
High Commissioner for Refugees (UNHCR)
Position No.: TMP024
Vacancy Notice: 008/2017
Duty Station: Uganda
Post Grade: GL5
Reports to: Administrative /Finance
About UNHCR:
The Office of the United Nations High Commissioner for Refugees was
established on December 14, 1950 by the United Nations General Assembly.
UNHCR’s mandate under the Statute of the Office of the United Nations High
Commissioner for Refugees is to lead and co-ordinate action for international
protection to refugees; seek permanent solutions for the problems of refugees
and safeguard refugee rights and well-being. UNHCR has an additional mandate
concerning issues of statelessness, as it is given a designated role under
Article 11 of the 1961 Convention on the Reduction of Statelessness.
Job Summary: The Senior ICT
Assistant will play a supervisory role in overlooking the day-to-day activities
of the telecom operators in the offices in the area of coverage. The incumbent will
work closely with UNHCR staff members in the office and other offices within
the country of assignment as well as with staff of UN agencies and other UNHCR
partners within the zone of operation to exchange information and to provide
Key Duties and
  • Support the office in implementing set
    standards for applications that meets the needs of the users and supports
    the overall Information and Communication Technology.
  • Regularly monitor and maintain the LAN,
    Network Servers, Routers, Printers, LAN Points, Switches, Patch panels,
    Access points, HF and VHF bases, HF and VHF relay stations, Satellite
    Modem to prevent faults occurring.
  • Carry out missions for new installations
    and routine maintenance tours of ICT equipments.
  • Ensure that ICT problem recovery is done
    as quickly as possible and make regular system back ups.
  • Offer support in the installation of the
    software packages, basic repair/maintenance of computer hardware, HF and
    VHF equipment.
  • Train UNHCR staff on email system,
    utilization of VHF handhelds, telephone system.
  • Add and remove users from the Networks.
  • Maintain the inventory of ICT equipment
    and keep track of movements of ICT equipment.
  • Draft mails and memoranda on ICT matters.
  • Provide support in the drafting of
    technical documentation on radio equipment operating procedures
  • Certify invoices and delivery notes and
    pass for payment.
  • Evaluate needs for upgrading and
    eventually replacing ICT equipment in the field, to meet with UNHCR
  • Select the most efficient and economic
    means for the transmission of messages, taking into consideration the
    nature and priority of communications to be transmitted.
  • Carry out administrative duties, within
    the area of competence as assigned.
  • Perform other duties as required.
Key Performance Indicators:
  • IT and Telecoms incidents are resolved.
  • The required/requested technical support
    is provided in a professional manner.
  • The network (LAN) is properly maintained.
Qualifications, Skills and
  • The ideal candidate for the United Nations
    UNHCR Senior ICT Assistant job placement should have completed secondary
    education or equivalent technical school with training/certificate in
    Telecommunication and Information Technology.
  • At least five years of previous relevant
    experience in the ICT field;
  • Fluency in English and working knowledge
    of another relevant UN language or local language (as applicable in the
    duty station).
  • Excellent knowledge of computer software
    and database applications.
  • Good computer skills (MS Office, including
    Excel, Word, PowerPoint, Access).
  • Good communication skills (written and
  • Technical knowledge of information
  • Certificate in LAN operation.
  • Ability to work as part of a team but also
    independently, in a multi-cultural environment.
  • Knowledge of the UN system is desired
  • Ability to work in remote areas.
How to Apply:
All interested Ugandan nationals who wish to join the United Nations
High Commissioner for Refugees (UNHCR) in the aforementioned capacity are
encouraged to click on the link below and follow the application instructions
after reviewing the job details.

Deadline: 28th February 2017
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