Service Delivery Manager Employment Opportunity – Ericsson

  Engineering Jobs in Uganda, Management Jobs in Uganda, Uncategorized



Job Title:      Service Delivery Manager
Organisation: Ericsson
Duty Station: Kampala,
Uganda
About Ericsson:
Ericsson is a world-leading provider of telecommunications equipment
& services to mobile & fixed network operators. Over 1,000 networks in
more than 180 countries use Ericsson equipment, & more than 40 percent of
the world’s mobile traffic passes through Ericsson networks. Using innovation to
empower people, business & society, we are working towards the Networked
Society, in which everything that can benefit from a connection will have one.
At Ericsson, we apply our innovation to market-based solutions that empower
people & society to help shape a more sustainable world.
Job Summary: The Service
Delivery Manager will be responsible for ensuring the correct and proper
delivery of customer support services to our customers. In this role, you will
be responsible for the financial and commercial performance of delivered
customer support services.  The incumbent
will also ensure that agreed margins are achieved whilst delivering Service
Level Agreement fulfillment and customer happiness. The role also includes
leading the customer network support engineers’ team and working closely with
the competence centers, global support, and product line maintenance teams.
Key Duties and
Responsibilities:  
  • Work in liaison with and secure customer
    contract fulfillment
  • Collaborate and maintain relationships
  • Distribute information to internal
    partners and call out delivery Issues
  • You will stay up to date with financial
    data
  • Identify new business opportunities
Qualifications, Skills and
Experience: 
  • The ideal candidate must hold a Bachelor’s
    degree in Engineering, a Masters would be an added advantage.
  • At least five years of customer facing
    experience
  • Domain experience: Ericsson CORE, OSS and
    BSS
  • Market insight
  • Financial analysis skills
  • Good negotiation and argumentation skills
  • You possess PROPS-C process and hardware
    services knowledge
  • Change and improvement management skills
  • You have strong business understanding and
    Ericsson business knowledge
  • Financial acumen and skills
  • You will promote knowledge sharing and
    mentoring
  • Trade compliance knowledge
  • Responsible for delivering results &
    meeting customer expectations
  • You will drive Entrepreneurial &
    Commercial Thinking
  • Deciding & initiating action
  • You are capable of coping with pressures
    & setbacks
  • Promote networking
  • Very good leadership and management skills
  • Excellent social skills and strong
    customer orientation
  • Self-motivated and teammate.
  • Ability to adapt to change
How to Apply:
If you believe you are one of the ideal candidates for this opportunity
in working with the world’s leading provider of telecommunications equipment
& services, Ericsson, then visit the web link below for full job details
and Apply Online.
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline

Related Jobs