The Ugandan Jobline

• Work closely with end-users or Senior IT
  Officer (or Service Desk) on resolving Level 1 issues in CP
• Resolve or escalate Level 2 and Level 3
  issues on request to appropriate internal or external resource
  (regional/international IT, management, and vendor) as necessary.
• The incumbent will liaise with various in
  country Internet Service Providers (ISP) for the purpose of improving the
  system and resolving any breakdown in internet service provision.
• Ensure that antivirus programs on each
  machine are updated regularly.
• Work with Helpdesk to create email
  addresses, update mailing lists, and keep proper tracking of email
  addresses.

• Offer systems administrative support to
  the Servers, Windows server 2008 R2 operating system, Domain and essential
  network services.
• Desktop/laptop hardware and software, and
  peripherals, using IRC standard Windows 7 operating system image.
• Local Area Network, wireless network,
  peer-to-peer or client server architecture, as appropriate.
• Liaise with various in country Internet
  Service Providers (ISP) for the purpose of improving the Internet service
  provision and resolving any breakdown in service.
• Provide monitoring reports with
  information on condition of network and ISPs to Senior ICT Officer to
  assist with timely upgrades and necessary changes

• Carry out preventative maintenance on all
  IRC computers and network resources.
• Ensure that server backup is done on
  regular basis and that staff are reminded to do back up before their
  computers are sent out for repairs. Ensure data security backups
  protection of the LAN against data corruption
• Work with the Senior IT Officer to update
  and maintain network documentation to include but not limited to IP
  address, system access, email creation system, upgrades and changes to
  original network, etc.
• Diagnose hardware and software faults by
  questioning clients patiently about a problem and explaining the
  procedures to them.
• Closely collaborate with International and
  HQ IT team on helpdesk, connectivity and other in country and global IRC
  IT projects.
• Provide technical input and support to the
  Kampala Office Local Area Network. Ensure proper record keeping of
  breakdowns, problems and maintenance carried out.
• Any other IT related tasks assigned by the
  supervisor or Regional IT team to accomplish the overall organizational
  goals.

• Provide regular user and support staff
  training, including training on basic care and maintenance of computers
  and equipment for users which include training IRC staff and guests on the
  safe handling and general operation of computers and accessories and
  ensure that all IRC staff are in compliance with IT policies and
  procedures
• Research and suggest new technology as
  required by Regional and HQ IT.
• Prepare and submit regular weekly, monthly
  and trip reports that provide sufficient detail for HQ to understand the
  country office’s computer environment, needs, IT staff availability and
  skill levels and future plans.

• Keep an up-to-date ICT asset register by
  performing monthly asset verifications for all IT assets in the Kampala
  office including Software & licenses.
• Create and maintain IRC computer
  software/hardware inventory ensuring accuracy.

• Implement available plans for repair of
  dysfunctional laptops, desktop computers, photocopiers, printers, etc.
• Implement appropriate protocols for
  regular maintenance of all IRC computer related equipment.
• Identify through tender process, as per
  standard IRC policies and procedures, local supply chain for IRC IT
  requirements in the Region.
• Implement local IT Policy for IRC Uganda
  in coordination with DDO and Regional IT support team.

• The ideal candidate for the IRC IT
  Assistant job vacancy should hold a Bachelor’s degree in Computer Science
  or an equivalent technical work experience.
• Professional IT certification i.e. CCNA
  course desired, MCSE or equivalent experience is a plus.
• A minimum of three years of IT support
  experience
• Experience installing, configuring and
  managing both wired and wireless LAN, and firewalls.
• Computer imaging skills required.
• Outlook experience required.
• Excellent communication and interpersonal
  skills required.
• Customer/Client service experience
• Able to work independently within a team
  environment
• Ability to lift and carry 50 pounds from
  floor to a standard desktop.
• Strong sense of personal integrity.
• Keen attention to detail.
• Strong supervisory skills.
• Ability to multi-task.
• Team spirit and problem solving abilities.
• Commitment to succeed
• High sense of urgency
• Strong follow-up skills
• Language Skills: Fluency in
  English (written and spoken) is required.

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