The Ugandan Jobline

• Evaluates system potential by testing
  compatibility of new programs with existing programs.
• The incumbent evaluates expansions or
  enhancements by studying work load and capacity of computer systems.
• Achieves computer system objectives by
  gathering pertinent data; identifying and evaluating options; recommending
  a course of action.
• Maximizes use of hardware and software by
  training users; interpreting instructions; answering questions.
• Maintains system capability by testing
  computer components.
• Prepares reference for users by writing
  operating instructions.
• Maintain up-to-date records of preventive
  maintenance for all hardware and software components.
• Maintains historical records by
  documenting hardware and software changes and revisions.

• Works in liaison with the System
  Development, Senior IT Specialists and Data Managers to resolve issues
  with database applications and server systems.
• Meet with relevant users to identify
  requirements for new infrastructure components, e.g. computing devices,
  additional data points etc.

• Implement and test upgrades / re-designs
  of LANs, WANs and other components across the IDI computing infrastructure
  to meet IDI requirements, resolve performance bottlenecks and maintain
  reliability as planed and scheduled by the Senior Specialists.

• Periodically review and update processes
  to be followed by the Service Desk team.
• Ensure that all user requests for IT
  services are logged as work orders, assigned to a technician, escalated as
  necessary and tracked until completion and that users are kept up-to-date
  on status of resolution.
• Periodically obtain user feedback and
  comments and implement measures to enhance the quality of service offered.
• Prepare and submit regular reports about
  the operations of the IT Service Desk

• The applicant for the Information
  Technology (IT) Specialist should preferably hold a Bachelor’s Degree in
  Computer Science, Information Technology, Information Security or related
  computing discipline is an added advantage.
• Possession of a Post-graduate degree will
  be an added advantage.
• Technical certifications include; training
  in Cisco, Microsoft, Linux, and Database administration.
• A minimum of three years’ experience in a
  similar role with solid background in IT infrastructure operations,
  computer network administration and service delivery.
• Proven experience in monitoring,
  administering and troubleshooting Ethernet/IP LAN/WAN environments.
• Proven experience with managing the
  deployment, maintenance and operations of IT Systems (Windows based) and
  with defining system requirements to meet business needs.
• Familiarity with IT Operations in a
  clinical environment is preferable
• Leadership experience with the ability to
  mentor and guide other junior technical staff and successfully manage the
  team work in the IT environment.
• Excellent interpersonal skills, customer
  service approach and possess a professional, confident and empathetic
  manner.
• Patience and tenacity, dealing with users
  at their level, identifying creative solutions where applicable to
  meet/exceed customer expectations
• Self-starter, showing an ability to work
  using own initiative
• The applicant must be a motivated,
  self-directed individual who is willing to work in a fast paced IT
  environment with very current technologies, procedures and configurations.
  
• He or she must be capable of working as
  part of a team and be able to take direction from management and follow
  through with various day to day tasks.
•  The
  individual must possess an understanding and working knowledge in a broad
  scope of areas within IT and must be confident in taking on responsibility
  and new challenges.
• He or she must be able to perform without
  direct supervision much of the time, prioritize work items and meet
  deadlines as necessary.

Related Jobs