ICT Officer Non-profit Careers – Mercy Corps

Job Title:   ICT Officer
Organisation: Mercy Corps
Duty Station: Kampala, Uganda
Reports to: IT Administrator
About US:
Mercy Corps is an international non-profit organization which
implements high-quality, analytical development programmes in very difficult
places. Mercy Corps has been operating in Uganda since 2006. It has and
continues to implement programs in Acholi and Karamoja sub regions. Mercy Corps
is taking a community-led, market driven approach to address poverty and food
insecurity needs through interventions that get to the root causes and
contributing factors of economic vulnerability. Donors include the United
States Agency for International Development (USAID), DFID, Mastercard
Foundation, WALMART Foundation, Coca Cola Africa Foundation, US Depart of State
(DOS) /PEPFAR, and Nike Foundation.
Job Summary: The ICT Officer
will primarily be responsible for Network system setup and support as well as
trouble shooting and digitization support to MEL team. The ICT Officer is
responsible for the consistent functionality of all information technology
(database, servers, Internet, equipment, cleaning, power related issues etc) in
the field. The position will require a shared role in MEL and ICT activities
across programs in the field to enhance effective program management and
quality.
Key Duties and
Responsibilities:  
  • Disseminate Mercy Corps IT Systems &
    Policy and orient staff on appropriate use. Monitor the usage of IT
    systems to ensure adherence to the policies.
  • Regularly monitor miss use of bandwidth
    and restrict unwanted websites at server
  • Ensure all MC systems are free from
    pirated software and only licensed software are used at all times
  • Work in liaison with the IT Administrator
    in setting up new users’ accounts and profiles and dealing with password
    issues;
  • Diagnoses and repairs software problems or
    bugs, assists project staff with technical problems and helps to resolve
    those problems and prevent future issues where possible
  • Ensure anti-viruses are updated
    periodically on all systems
  • Responsible for installing and configuring
    computer hardware operating systems and applications as required;
  • Troubleshooting system and network
    problems and diagnosing and solving hardware or software faults as well as
    replacing parts as required;
  • From time to time conducting electrical
    safety checks for the office to ensure all equipment are safe from electrical
    hazards, and that power is sufficient to run systems.
  • Conduct staff training on computer basics
    and the use of MS Office applications. Assist on maintaining or updates
    applications needs for programs and operational staff, while also
    supporting the roll-out of new applications within MC Uganda;
  • Maintain an efficient Local Area Network
    for Mercy Corps offices in the filed areas. Not to change the Mercy Corps
    designed configurations without written approval by the Country IT Systems
    Administrator and the Country Director.
  • Collaborate closely with Program Managers
    and MEL staff in developing and establishing information systems that
    serve the needs of the program, including the development and
    implementation of program databases, analysis and reporting forms, and
    mobile data collection tools.
  • Provide leadership in designing individual
    program-level databases and information management solutions that inform
    and improve each program, as well as provide feedback into the
    country-level system to ensure adherence to Mercy Corps’ standards,
    including the use of standardized indicators and documentation
    methodologies.
  • Offer timely technical support to partner
    agencies and Mercy Corps MEL staff for GIS-based random sampling for
    population-based surveys and partners routine monitoring process.
  • Prepares a set of Base Maps and develops
    GIS products for stakeholders on data provided and supporting field staff
    in spatial data collection of ecological and socio-economic parameters as
    and when required
  • Configuration of web and database server
    and security for DPMELC-IS
  • Takes initiative in upgrading DPMELC-IS
    serve, digitization and updating shape files to provide speedy and more
    reliable system to end users
  • Responsible for development and execution
    of architectures, policies, practices and procedures that properly manage
    the full data lifecycle of the Design, Planning, Monitoring and Evaluation
    Information System (DPMELC-IS)
Qualifications, Skills and
Experience: 
  • The ideal candidate for the Mercy Corps
    ICT Officer job opportunity should possess a first Degree in Computer
    Sciences, Statistics, Information Technology (IT) and/or related area
  • At least three years’ experience in ICT,
    preferably from a reputable organisation
  • Previous experience in both hardware and
    software required in setting local area networking (LAN); experience in
    the configuration of outlook and other email mail client.
  • Previous Experience in GIS or any other
    spatial data demonstration
  • Exclusive knowledge of internet, proxy,
    pop mail, TCP/IP settings and windows applications
  • Experience in LINUX is preferred
  • Experience for upright maintenance of all
    mails account
  • Excellent computer literacy
  • Knowledge of digital and mobile data
    configuration
  • Ability to plan and troubleshoot low
    maintenance systems is a must. Ability to troubleshoot and maintain both
    wireless and cable connections is required. Must understand, follow and
    implement existing policies on IT equipment use and best practices.
  • Knowledge of electrical work is an added
    advantage
  • Fluent spoken and written English
How to Apply:
All suitably qualified and interested candidates should send their
E-mail applications including a cover letter clearly stating the salary
requirements, updated CV (with three professional referees), and copies of
academic qualifications/certificates addressed to the Senior HR and Legal
Manager, Mercy Corps Uganda to: ug-mcjobs@mercycorps.org
Deadline:  9th February 2017

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