Job Title: ICT Officer
Organization: KSK Associates
Duty Station: Kampala, Uganda
About US:
KSK Associates is a Professional Services Firm that provides Financial Consultancy Services including Assurance and Business Advisory Services, Business Planning, Feasibility studies & Project Proposal Preparation, Human Resource, Risk Management and Information System Solutions. They would like to recruit for a
valuable client, who deals in Audit, Human Resource Solutions and Business
Consultancy.
valuable client, who deals in Audit, Human Resource Solutions and Business
Consultancy.
Job Summary: The ICT Officer
will setup and support audio/visual equipment for presentations and trainings
on and off site. The ICT Officer may be responsible for managing or
contributing to various IT projects. This may include: coordinating a premise
move and planning the related IT infrastructure; assessment of applications and
technology; formulating and presenting solution options to various levels of
management of KSK ICT systems and key project deliverables. Supported
technologies include but are not limited to: wireless and wireless networks,
storage systems, Microsoft Active Directory, Windows OS, MS Office suites,
atrix, end workstation, Laptops and various proprietary and commercial software
applications and hardware.
will setup and support audio/visual equipment for presentations and trainings
on and off site. The ICT Officer may be responsible for managing or
contributing to various IT projects. This may include: coordinating a premise
move and planning the related IT infrastructure; assessment of applications and
technology; formulating and presenting solution options to various levels of
management of KSK ICT systems and key project deliverables. Supported
technologies include but are not limited to: wireless and wireless networks,
storage systems, Microsoft Active Directory, Windows OS, MS Office suites,
atrix, end workstation, Laptops and various proprietary and commercial software
applications and hardware.
Key Duties and
Responsibilities:
Responsibilities:
Equipment:
- Configure and deploy new and refurbished
workstations, laptops and peripheral equipment. - Install, troubleshoot, repair, update and
maintain workstations and laptops. Install, maintain, and troubleshoot
printers/copiers as well as manage toner requests. - The jobholder will setup and support
audio/visual equipment for presentations and trainings on and off site. - Install and configure peripherals
including scanners, external drives, monitors and other peripheral hardware.
- Removal/disposal of non-functional
equipment Software - Provide software and system
troubleshooting and support. - Install, maintain, troubleshoot, and
update operating systems and user applications. - Proactively schedule software upgrades and
patching. - Assure that all software on NRC equipment
is licensed and keep record of licenses. - Track license and support contracts to
include notification of renewal timeframe to management. - The jobholder will network Monitor network
to ensure network functionality and availability to all system users. - Install, maintain, troubleshoot, and
repair cabled, wireless and other network infrastructure. - Support existing/new server/s and
administer access rights for all users in the office.
Security:
- Maintain local and server based antivirus
software. Inform and train users and management in how to adhere to KSK
global and local security ICT policies. - In case of virus infection clean out
affected equipment.
Users:
- Ensure computer is set up prior to new
hire start date and any related moves. - Handle the relocation of computer
equipment as a result of office or personnel changes. - Request and setup new user accounts and
email accounts (in collaboration with ICT Support–Oslo). - Troubleshoot, and repair user accounts and
email accounts, assist in resetting passwords.
Training:
- Train new and current employees on
computer software and ICT systems. - Create material and presentations for
trainings and reports. - Assess user capacity and suggest trainings
and areas in need of improvement.
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate should hold a Bachelor’s
degree or higher within information technologies, or substantial working
experience within relevant fields and have obtained and maintained
relevant certificates - Professional knowledge of network
technologies and Windows clients - At least three years of relevant
experience within the ICT technical field - Effective written and oral communication
with ability to produce reports and present solutions - Documented results related to the
position’s responsibilities - Fluency in English and good written and
spoken knowledge of English. - Previous experience in handling servers
and related access management control - Ability to work independently to
troubleshoot, perform root cause analysis, identify and isolate technical
issues - Willing to take ownership of issue
analysis and resolution efforts and commit to ‘doing what it takes to
resolve technical issues regardless of the effort or timeframe required. - Ability to work and cooperate well with
people - Working in a structured manner
- Service minded
How to Apply:
All suitably qualified and interested candidates should send their applications
with academic documents to [email protected] addressed to the
Recruitment Director. Please Quote Reference Bank 2017/003
with academic documents to [email protected] addressed to the
Recruitment Director. Please Quote Reference Bank 2017/003
Deadline: 1st March 2017
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