The Ugandan Jobline

• Configure and deploy new and refurbished
  workstations, laptops and peripheral equipment.
• Install, troubleshoot, repair, update and
  maintain workstations and laptops. Install, maintain, and troubleshoot
  printers/copiers as well as manage toner requests.
• The jobholder will setup and support
  audio/visual equipment for presentations and trainings on and off site.
• Install and configure peripherals
  including scanners, external drives, monitors and other peripheral hardware.
  
• Removal/disposal of non-functional
  equipment Software
• Provide software and system
  troubleshooting and support.
• Install, maintain, troubleshoot, and
  update operating systems and user applications.
• Proactively schedule software upgrades and
  patching.
• Assure that all software on NRC equipment
  is licensed and keep record of licenses.
• Track license and support contracts to
  include notification of renewal timeframe to management.
• The jobholder will network Monitor network
  to ensure network functionality and availability to all system users.
• Install, maintain, troubleshoot, and
  repair cabled, wireless and other network infrastructure.
• Support existing/new server/s and
  administer access rights for all users in the office.

• Maintain local and server based antivirus
  software. Inform and train users and management in how to adhere to KSK
  global and local security ICT policies.
• In case of virus infection clean out
  affected equipment.

• Ensure computer is set up prior to new
  hire start date and any related moves.
• Handle the relocation of computer
  equipment as a result of office or personnel changes.
• Request and setup new user accounts and
  email accounts (in collaboration with ICT Support–Oslo).
• Troubleshoot, and repair user accounts and
  email accounts, assist in resetting passwords.

• Train new and current employees on
  computer software and ICT systems.
• Create material and presentations for
  trainings and reports.
• Assess user capacity and suggest trainings
  and areas in need of improvement.

• The ideal candidate should hold a Bachelor’s
  degree or higher within information technologies, or substantial working
  experience within relevant fields and have obtained and maintained
  relevant certificates
• Professional knowledge of network
  technologies and Windows clients
• At least three years of relevant
  experience within the ICT technical field
• Effective written and oral communication
  with ability to produce reports and present solutions
• Documented results related to the
  position’s responsibilities
• Fluency in English and good written and
  spoken knowledge of English.
• Previous experience in handling servers
  and related access management control
• Ability to work independently to
  troubleshoot, perform root cause analysis, identify and isolate technical
  issues
• Willing to take ownership of issue
  analysis and resolution efforts and commit to ‘doing what it takes to
  resolve technical issues regardless of the effort or timeframe required.
• Ability to work and cooperate well with
  people
• Working in a structured manner
• Service minded

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