The Ugandan Jobline

• Actively participate in specific product
  campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific
  sales campaigns.
• Maintain own sales performance statistics for
  management information usage.
• Own and manage personal product & channel
  sales targets to contribute towards the outlet sales objectives.
• Refer to the appropriate area of delivery for
  specialist product help or advice (e.g. Schemes or Home Loans) when
  uncertain about the product delivery or application process. Respond
  directly to the customer.
• Build and strengthen effective relationships
  with branch staff to ensure that non-sales staff refer customers to the
  Personal Banker when they identify a particular product or service need.
• In integrated branches, build effective
  relationships with Customer Advisors to ensure that they refer standard
  customers who become eligible for Prestige products and services.
• Responsible for complete account opening
  documentation together with customers and submit to the Branch Manager for
  review before submitting to operations for processing.
• Call customers when their accounts have been
  opened, generate welcome pack letters and send to customers.

• Ensure accuracy of each new account
  application, loan document, Barclaycard application and bank account
  mandate change. Personal Bankers are held personally accountable for
  accuracy and quality of these and supporting documents that they complete
  and submit.
• Achieve operational rigour excellence in all
  aspects of procedures and processes personally undertaken to ensure green
  audit.
• Follow the Retail end to end account opening
  ensuring new accounts are authorized and KYC compliant. Escalate any items
  that exceed the agreed service level time lines or where there are
  unresolved KYC requirements, to the Branch Manager.
• Comply with all general Barclays operational
  risk & rigour requirements e.g. KYC and anti-money laundering
  regulations.
• Occasionally, support the Branch Manager to
  open and close cashier tills at the beginning and end of each day.
• Carry out snap checks as allocated by the
  Branch Manager.

• Own customer queries and complaints around
  account opening, loans and card applications and resolve in a timely
  manner. Escalate any unresolved queries, or queries not resolved in a
  short period of time to the Prestige Branch Manager.
• Build and strengthen working relationships
  with internal service providers (Operations and KYC Helpdesk) to ensure a
  quick turnaround time of escalated queries and complaints.
• Guide customers to the appropriate delivery
  channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Guide customers as soon as cheque books,
  cards and other account items are ready for collection. Follow up with
  customers that have not collected the items within a reasonable time.
• Guide customers as soon as new loans are
  approved and encourage draw-downs on the new loans.
• When the branch is busy walk the queues-
  resolve quick inquires and direct customers to the correct counters.
• Restocks merchandising materials (pamphlets,
  forms) in the Prestige Branch and advise the Branch Manager if supplies
  are running low.

• Work in liaison with the Branch Manager/BOM,
  open and close Cashier tills at the beginning and end of each day.
• Authorise cashier transactions above their
  teller limits when called upon.
• Serve as the cash custodian for the Branch.
  This involves checking cashier cash levels throughout the day, restocking
  cashiers or repatriating excess funds, and reordering cash from the
  external provider based on daily limits as set out.

• Identify and participant in community
  initiatives to support as part of Barclays community initiatives (such as
  Make a Difference Day, Local community initiative, Financial Literacy)
• Significantly contribute ideas to support the
  community initiatives agenda in the branch.

• The ideal candidate for the Barclays Bank
  Prestige Banker Jobs should hold a Good University degree or diploma or
  relevant experience in a front-line banking sales/marketing/service
  environment
• Competitor product sales experience is an
  added advantage
• The applicant should have comprehensive
  knowledge of the Bank’s products, services and policies including standard
  tariffs.
• Broad knowledge and understanding of overall
  Retail goals & objectives, including the branch’s objectives growth of
  sales, cost control and income contribution
• Broad knowledge and understanding of the
  sales process
• Detailed knowledge of the procedural manuals
• Detailed knowledge of the bank’s internal
  departments, systems & procedures as well as risk & rigour
  requirements
• Detailed working knowledge and understanding
  of relevant legislation e.g. KYC, Anti-Money laundering, banking code,
  service standards, health & safety standards etc
• Excellent planning and organization skills
• Excellent communication skills, both verbal
  and written
• Good questioning skills
• Good PC skills
• Good numeracy & analytical skills
• Good selling/influencing skills
• Good presentation skills
• Good influencing & negotiation skills
  training
• Prior credit training
• Good networking skills
• Good listening skills

Related Jobs