The Ugandan Jobline

• Oversee the Tellers in providing the best customer service to each customer
• Answer referrals within the set limits and refer all cash transactions above Team Leader Teller limit to the Branch Control Manager/Branch Manager as per set procedure
• Verify and approve cheque and voucher encashment according to laid down procedures
• Deploy sufficient Tellers to meet the fluctuating demands of customers
• The incumbent will also collect and handover cheque deposits to the courier desk
• Manage cash-related customer queries/disputes  and escalate all unresolved queries within set timelines
• Keenly monitor and manage Teller productivity, service standards, quality, speed and accuracy of work
• Regularly monitor cash trends and hold adequate cash to meet customer needs

• Identify cross selling and migration opportunities and sell products reactively
• Compile the lead generation template for the Teller team on a daily basis
• Lead the Teller team in meeting their leads targets against budget (i.e. provide product knowledge, coach  to develop selling skills)
• Support bank sales activations as required

• Regularly report all losses in accordance with set policy and procedures
• Oversee the adherence of procedures for handling cash, movement of cash assets, lock away register, access to the cash island
• Report all Foreign exchange transactions above set amount to Global Markets
• Carry out Duty of Care and refer transactions over  authorized limits to the Branch Control Manager or Branch Manager
• Confirm KYC compliance for all transactions and instruments prior to payment
• Report all suspicious transactions in accordance with laid down procedure
• Call vouchers against Teller  reports and print related reports as per set procedure
• Monitor and approve all Inter-Teller transactions in accordance with set procedure
• Carry out monthly surprise checks of Teller cash and complete the respective certificates
• Keenly monitor cash floor limits and clear off excess cash to vault
• Investigate and resolve Teller differences
• Quickly respond to and follow through all audit and risk issues raised by auditors within agreed timelines and laid down procedures.
• Receive and verify Tellers’ cash before it is lodged to vault
• Keenly monitor that the equipment and tools used by the Tellers are in proper working condition (i.e. UV lights, Computers, Note counting machines, Teller Verification Terminals)

• Agree performance contracts for direct reports and provide monthly performance feedback to maintain performance at required levels
• Communicate and attend to all relevant information highlighted (i.e. Fraud alerts, new procedures)
• Arrange for all Tellers to undergo required competency training as may be required (e.g. Duty of Care, Anti-Money Laundering, Basic Skills Training, etc.)
• Manage the handover process in accordance with laid down procedure
• Manage the On-boarding and probation process for new and existing employees
• Plan for utilization of leave for the Tellers while maintaining quality customer service
• Arrange for training for direct reports in line with personal development and talent development plans (i.e. On-the-job, classroom based, attachments, job rotations, etc.)
• The incumbent is a member of the Branch disciplinary management committee

• The ideal candidate for the Stanbic Bank Team Leader Tellers job opportunity should hold a Diploma or Bachelor’s degree from a recognized university
• Broad working knowledge of cash handling policies and procedures
• Sound knowledge of legal aspects regarding cheque, bills and cash handling
• Sound knowledge of bank products/services and related procedures
• Working knowledge of Service standards
• Working knowledge of the Core banking system

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