Job Title: Exports Manager
Organisation: Spedag
Interfreight Uganda Ltd
Interfreight Uganda Ltd
Duty Station: Kampala,
Uganda
Uganda
Reports to: Deputy Head Exports, Head Customer Relations – Exports
About US:
Spedag Interfreight Uganda Ltd is the leading clearing, forwarding and
freight logistics company in Uganda which provides end to end supply chain
management. We specialize in supply chain management, consolidation Services,
Distribution Logistics, Project Logistics, Warehousing, Airfreight, Transports,
Sea freight Overland and comprehensive Logistics.
freight logistics company in Uganda which provides end to end supply chain
management. We specialize in supply chain management, consolidation Services,
Distribution Logistics, Project Logistics, Warehousing, Airfreight, Transports,
Sea freight Overland and comprehensive Logistics.
Job Summary: The Exports
Manager will plan, implement, moderate, coordinate, monitor and develop
customer relation solutions and provide sustainable customer-oriented services.
Manager will plan, implement, moderate, coordinate, monitor and develop
customer relation solutions and provide sustainable customer-oriented services.
Key Duties and
Responsibilities:
Responsibilities:
Strategy Development & Planning:
·
Assesses weaknesses and strengths of the team on
a regular basis
Assesses weaknesses and strengths of the team on
a regular basis
·
Assesses opportunities and threads on a regular
basis
Assesses opportunities and threads on a regular
basis
·
Avails the SWOT Analysis to the General Manager
on a regular basis
Avails the SWOT Analysis to the General Manager
on a regular basis
·
Supports the continuous improvement process by
regular suggestions for improvement
Supports the continuous improvement process by
regular suggestions for improvement
Providing Marketing Services:
·
Establishes opportunities for business expansion
through interaction with existing clients
Establishes opportunities for business expansion
through interaction with existing clients
·
Regularly monitors the business development of
existing clients.
Regularly monitors the business development of
existing clients.
·
Identifies causes of client loss and decreasing
business volumes of existing clients in order to come up with ways of averting
future client/business loss.
Identifies causes of client loss and decreasing
business volumes of existing clients in order to come up with ways of averting
future client/business loss.
·
Issues quotations to existing clients.
Issues quotations to existing clients.
·
Attends social gatherings in order to network
and increase customer contact
Attends social gatherings in order to network
and increase customer contact
Budget and Plans Implementation: Implements planned budgets,
existing and newly developed procedures and decisions endorsed by management
existing and newly developed procedures and decisions endorsed by management
Maintaining Customer Care services:
·
Regularly analyzes and suggests improvements of
work procedures in relation to clients’ needs in a bid to improve /maintain
quality of service
Regularly analyzes and suggests improvements of
work procedures in relation to clients’ needs in a bid to improve /maintain
quality of service
·
Advises as well as assists in solving problems
occurring in the department.
Advises as well as assists in solving problems
occurring in the department.
·
Coordinates client visits of all team members.
Coordinates client visits of all team members.
·
Sends client visit schedules on a weekly basis.
Sends client visit schedules on a weekly basis.
·
Attends client visits.
Attends client visits.
·
Ensures proper client visit reporting.
Ensures proper client visit reporting.
·
Issues client complaint forms and maintains the
client complaint resister,
Issues client complaint forms and maintains the
client complaint resister,
·
Ensures relevant documents and information is
obtained well in time, prior to dispatch of the goods.
Ensures relevant documents and information is
obtained well in time, prior to dispatch of the goods.
·
Oversees the follow-up for outstanding payments.
Oversees the follow-up for outstanding payments.
·
Ensures all criteria for release of documents
are fulfilled in time
Ensures all criteria for release of documents
are fulfilled in time
Staff Supervision, Training & Development:
·
Mentors and coaches the team
Mentors and coaches the team
·
Regularly monitors subordinate activities.
Regularly monitors subordinate activities.
·
Ensures staff are on time
Ensures staff are on time
·
Authorizes staff leave in the Department.
Authorizes staff leave in the Department.
·
Disciplines staff.
Disciplines staff.
·
Allocates duties and tasks.
Allocates duties and tasks.
·
Issues targets, monitors progress on targets and
vets the performance.
Issues targets, monitors progress on targets and
vets the performance.
Reporting:
·
Receives and checks status reports from the
department
Receives and checks status reports from the
department
·
Responsibility for assigned adhoc duties
Responsibility for assigned adhoc duties
·
Performs any other duties that may from time to
time be assigned by the immediate supervisor
Performs any other duties that may from time to
time be assigned by the immediate supervisor
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate should preferably hold a
University Degree in Business Administration, Commerce or Economics.
The ideal candidate should preferably hold a
University Degree in Business Administration, Commerce or Economics.
·
Possession of a Post-graduate qualification in
Business Administration and Management or Economics is desirable.
Possession of a Post-graduate qualification in
Business Administration and Management or Economics is desirable.
·
At least seven (7) years working experience,
four (4) of which must have been in a reputable Clearing and forwarding or
Shipping Company.
At least seven (7) years working experience,
four (4) of which must have been in a reputable Clearing and forwarding or
Shipping Company.
·
Good knowledge in Clearing and Forwarding;
Good knowledge in Clearing and Forwarding;
·
Good computer skills and knowledge;
Good computer skills and knowledge;
·
Must have demonstrable detailed understanding of
Business strategy, operations and achievement or results;
Must have demonstrable detailed understanding of
Business strategy, operations and achievement or results;
·
High integrity, self-driven and able to set own
work schedule with rigorous deadlines.
High integrity, self-driven and able to set own
work schedule with rigorous deadlines.
·
Demonstrated ability in effective people
management and customer care.
Demonstrated ability in effective people
management and customer care.
·
Ability to initiate and complete assignments and
to work under demanding circumstances with minimal supervision.
Ability to initiate and complete assignments and
to work under demanding circumstances with minimal supervision.
·
Strong organization, supervisory,
problem-solving, interpersonal, communication, leadership as well as team building
and negotiation skills.
Strong organization, supervisory,
problem-solving, interpersonal, communication, leadership as well as team building
and negotiation skills.
How to Apply:
All suitably qualified and interested candidates are encouraged to send
an updated CV and cover letter with three professional referees to the address
or email below. Please indicate the position applied for in the subject line.
Send to:
an updated CV and cover letter with three professional referees to the address
or email below. Please indicate the position applied for in the subject line.
Send to:
People Performance Group,
Plot 8 Kitante Close, Kitante,
P.O. Box 12405, Kampala, Uganda
E-mail to:
[email protected]
[email protected]
Deadline: 13th January 2017
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline
find us on our Facebook page https://www.facebook.com/UgandanJobline