The Ugandan Jobline

• Grow the team’s portfolio profitability by
  identifying new and existing customer potential including sales
  opportunities and new product promotion initiatives.
• Carry out customer meetings that have well
  defined call objectives, desired outcomes and a well-constructed plan.
• Deal with and find solutions to customer
  complaints
• Communicate all key messages to customers
  including agreed service standards, negotiated pricing, relationship team
  contact points (including introductions to new personnel) and new product
  changes
• Perform annual and if appropriate, interim
  reviews of customers borrowing facilities
• Responsible for conducting annual and if
  appropriate, interim reviews with non-borrowing customers
• Determine the products that are most
  effective in meeting customers’ needs and be able to sell these at short
  notice both reactively and proactively
• Offer leadership in areas of expertise,
  particularly in the structuring of credits and the provision of products
  and services to customers.

• Take charge of a team’s performance
  against key financial (risk-adjusted contribution) sales, service and
  operational targets.
• Consult customer owners/managers on
  financial/ credit issues and general business practice/ideas.
• Work closely with the Head of Enterprise
  Banking in driving and delivering business performance in the country
• Research, create and follow up on a target
  list for potential new business
• Identify priority customers using the
  Customer Relationship Planning templates to assess their present and
  potential contribution.
• Work in close partnership with Associate Relationship
  Managers and Credit Managers to ensure that credit applications for new
  and existing facilities are correctly prepared in accordance with existing
  policies/guidelines.
• Control the quality of the portfolio,
  using available triggers and adherence to Risk management guidelines and
  policies

• Steer a team of Enterprise Bankers within
  the SME team using a team based management approach
• Assist team members to identify strengths
  and weakness in their own skills and attributes, review their
  self-development plans and ensure training and development needs are
  accommodated.
• Coach other team members on relationship
  development, service quality and risk management.
• Assess Enterprise Bankers on performance
  against contract. Review and input Performance Development Reviews.

• The candidates should have detailed knowledge
  of the Core set products
• For Complex products, will have a detailed
  knowledge of the requirements of the more sophisticated customers
• Good working knowledge of the products and
  services available in the SME Banking Sector is also required
• Broad knowledge and understanding of
  policies and strategies within the country as they relate to the demands
  of the customer base
• Detailed understanding of Country and CBRM
  guidelines and credit risk policies
• Comprehensive knowledge of the Barclays
  Africa & Middle East Change Governance Framework
• Solid understanding of value based
  management principles
• Skills in Financial Management Control and
  Analysis
• Exceptional relationship and interpersonal
  skills
• Strong selling and negotiation Skills
• Strong Presentation Skills
• Good relationship skills
• Credit Risk Skills
• Leadership and Team Skills
• Excellent communications skills

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