Job Title: Recoveries Officer
Organisation: Barclays Bank UK
Duty Station:
Kampala, Uganda
Kampala, Uganda
Reports to: Collections Supervisor
About Barclays UK:
Barclays is a British multinational
banking and financial services company headquartered in London. UK. It is a
universal bank with operations in retail, wholesale and investment banking, as
well as wealth management, mortgage lending and credit cards. It has operations
in over 50 countries and territories and has around 48 million customers. As of
31 December 2011, Barclays had total assets of US$2.42 trillion, the
seventh-largest of any bank worldwide.
banking and financial services company headquartered in London. UK. It is a
universal bank with operations in retail, wholesale and investment banking, as
well as wealth management, mortgage lending and credit cards. It has operations
in over 50 countries and territories and has around 48 million customers. As of
31 December 2011, Barclays had total assets of US$2.42 trillion, the
seventh-largest of any bank worldwide.
Job Summary: The Barclays Recoveries Officers will be
responsible for the oversight of all out of order accounts within the Retail
portfolio, with the objective of putting in place strategies with the customer
to bring their indebtedness back to order or recovering from defaulting debtors
responsible for the oversight of all out of order accounts within the Retail
portfolio, with the objective of putting in place strategies with the customer
to bring their indebtedness back to order or recovering from defaulting debtors
Key Duties and Responsibilities:
1.
Risk Management and Control: 40%
Risk Management and Control: 40%
·
Actively
monitor and control the out of order retail accounts and take appropriate
action to normalise the position, within pre-determined policy rules and laid
down strategies. The overall objective of the role is to ensure recovery action
is taken at the earliest opportunity to
avert loss through default
Actively
monitor and control the out of order retail accounts and take appropriate
action to normalise the position, within pre-determined policy rules and laid
down strategies. The overall objective of the role is to ensure recovery action
is taken at the earliest opportunity to
avert loss through default
·
Carry
out the review of all monthly advances control reports, assessing the
information therein and making recommendations regarding the strategy to be
employed in ensuring that such out of order accounts are returned to order
within the shortest possible time. This is likely to involve agreeing short
term lending agreements.
Carry
out the review of all monthly advances control reports, assessing the
information therein and making recommendations regarding the strategy to be
employed in ensuring that such out of order accounts are returned to order
within the shortest possible time. This is likely to involve agreeing short
term lending agreements.
·
The
Recoveries Officer will contact customers whose accounts are out of order. This
may take the form of written correspondence or normally this would be by direct
telephone contact.
The
Recoveries Officer will contact customers whose accounts are out of order. This
may take the form of written correspondence or normally this would be by direct
telephone contact.
·
Receive
and authorize FOS authorization requests (agree short term borrowing requests)
Receive
and authorize FOS authorization requests (agree short term borrowing requests)
·
The
incumbent owns and maintain a diary system for:
The
incumbent owns and maintain a diary system for:
o
Quarterly
account reviews
Quarterly
account reviews
o
Provision
of financial information
Provision
of financial information
o
Perfection
of security
Perfection
of security
o
Fulfillment
of conditions of offer
Fulfillment
of conditions of offer
o
EWL
reviews
EWL
reviews
·
Regularly
review and recommend classification , writing off , or outsourcing of a debt
Regularly
review and recommend classification , writing off , or outsourcing of a debt
·
Send
out notices and demand letters
Send
out notices and demand letters
·
Adhere
to service level agreements
Adhere
to service level agreements
·
Responsible
for general filing
Responsible
for general filing
2.
Business Management: 30%
Business Management: 30%
·
Routinely
monitor and manage workflow within the Retail Credit Collections, Monitoring
& Control and Recoveries Team.
Routinely
monitor and manage workflow within the Retail Credit Collections, Monitoring
& Control and Recoveries Team.
·
In
charge of the compilation of various returns, as required, through the assimilation
of information available within the Retail Credit team
In
charge of the compilation of various returns, as required, through the assimilation
of information available within the Retail Credit team
·
Responsible
for devising collections and recoveries
strategies for implementation within the Collections, Monitoring &
Control and Recoveries team
Responsible
for devising collections and recoveries
strategies for implementation within the Collections, Monitoring &
Control and Recoveries team
·
Input
into new/amended lending policies or products within the business·
Input
into new/amended lending policies or products within the business·
3.
Stakeholder Management: 30%
Stakeholder Management: 30%
· Work closely with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.
· The Officer will serve as the first point of contact for customer complaints
· The Officer will serve as the first point of contact for customer complaints
Qualifications, Skills & Experience:
·
The
ideal applicants for the Barclays Recoveries Officer vacancies should
preferably hold a relevant bachelor’s degree in in Business Administration, Commerce, Accounting or equivalent
· Knowledge of the banks processes and rigour requirements related to Collections and Recoveries
· Basic IT/Systems knowledge
· Basic cash management and accounting knowledge
The
ideal applicants for the Barclays Recoveries Officer vacancies should
preferably hold a relevant bachelor’s degree in in Business Administration, Commerce, Accounting or equivalent
· Knowledge of the banks processes and rigour requirements related to Collections and Recoveries
· Basic IT/Systems knowledge
· Basic cash management and accounting knowledge
How to Apply:
If you feel challenged by any of the
above positions, and believe you can deliver on key deliverables as outlined
above, upload your application letter, current curriculum vitae and photocopies
of academic certificate to our recruitment website detail below:
above positions, and believe you can deliver on key deliverables as outlined
above, upload your application letter, current curriculum vitae and photocopies
of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer
that recruits, develops and promotes people on merit, and rewards outstanding
performance, regardless of background and gender.
that recruits, develops and promotes people on merit, and rewards outstanding
performance, regardless of background and gender.
For queries contact us on 0417122453 or
email: [email protected]
email: [email protected]
Deadline: 10th January, 2017
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