50 Fresher Barclays Bank Careers – Lead Generators

Organisation: Barclays Bank
Duty Station: 
Kampala, Uganda

Reports to: Team Leader/  Sales Manager/ Branch Manager

About Barclays:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It has
operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.

Job Summary: The Barclays Lead Generators
will be assigned to achieve agreed sales targets in line with the business
objectives through pro-active selling of the Bank’s Consumer lending/ Retail
asset and credit card products.

1. Sales to Retail
customers with operational rigour and compliance with KYC requirements: (90%)
  • The incumbent will deliver exceptional sales
    performance by identifying and meeting customer needs through selling
    & cross selling of Bank’s consumer lending products.
  • Provide direct “hands on” sales support
    (quality lead generation and effective follow up) to generate and convert
    quality leads into sales.
  • Actively participate in sales campaigns to
    meet specific targets.
  • Maintain own sales performance statistics for
    management information usage.
  • Submit completed application forms of
    different products in line with Bank policies and requirements and submit
    to Team Leader for review
  • Check correctness of each new account application,
    loan document, Barclaycard application and all other customer documents
  • Comply with general Operational risk &
    Rigour requirements e.g. Health & Safety standards and security of
    premises, KYC and anti-money laundering regulations
  • Ensure accuracy of each new account
    application, loan document, Barclaycard application and all other customer
    documents. Lead Generators (LGs) are held personally accountable for
    accuracy and quality of these and supporting documents that they complete
    and submit.
2. Customer Service 5%
  • Provide excellent customer service in line
    with Barclays values
  • The Lead Generator will own customer queries
    and complaints around account opening, loans and card applications and
    resolve in a timely manner. 
    Escalate any unresolved queries, or queries not resolved in a short
    period of time to the Line Manager.
  • Build and strengthen working relationships
    with internal service providers (Operations and the KYC Helpdesk) to
    ensure a quick turnaround time of escalated queries and complaints.
  • Guide customers as soon as new loans are
    approved and encourage draw-downs on the new loans
  • Open scheme loan accounts referred by the
    Scheme Loans Relationship Managers
3. Technical Experience
and Capability: 5%
  • Share knowledge and experience with other
    Lead Generator in the team.
  • Agree annual performance objectives with the
    Team Leader, including specific sales targets.
  • Pursue continued improvement in personal
    development by participating in development programmes and training
4. Risk, Governance and
  • Ensure that all activities and duties are
    carried out in full compliance with regulatory requirements, Enterprise
    Wide Risk Management Framework and internal Barclays Policies and Policy
  • Understand and manage risks and risk events
    (incidents) relevant to the role.”

Qualifications, Skills and Experience:  
  • The ideal candidates for the Barclays Lead
    Generator Jobs should preferably hold a First degree or diploma or
    relevant experience in a front-line banking sales/marketing/service
  • Previous experience of competitor products
    sales in banking is an added advantage
  • Basic knowledge of the bank’s products and
    services advantage
  • Basic understanding of how the Bank operates
  • Working knowledge of local banking policies
    and laws
  • Excellent verbal and written communication
  • Good networking skills
  • Good selling / influencing skills
  • Good presentation skills
  • Good listening skills
Personal Competencies:
  • The Lead Generator needs to match customer
    needs to product and service offerings provided by the Bank, recognize
    sales opportunities and carry-out-pro-active selling. They should have the
    ability to close a sale.
  • Problem-solving around queries and complaints
    is largely prescribed.
  • Broad knowledge and understanding of overall
    Retail goals & objectives, including the outlet’s objectives growth of
    sales, cost control and income contribution.
  • A thorough understanding of the sales process
  • Working knowledge of the procedure manuals
  • Broad working knowledge and understanding of
    relevant  of legislation e.g KYC ,
    Anti-Money laundering, banking code, service standards, health &
    safety standards etc.
  • Broad working knowledge of the bank’s
    internal departments, systems & procedures as well as risk &
    rigour requirements.
  • Some knowledge of competitor products and
    services offered to high net-worth customer is preferred
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:

Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.

For queries contact us on
0417122453 or email: barclays.uganda@barclays.com

Deadline: 12th January 2017

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